VaxUK Reviews

Name: VaxUK
Rating: 1.73

1.7 Rating 231 Reviews

16 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor product that failed in less than a year. It took a really long time and several calls and several emails to get confirmation back that they wouldn't refund the product.”

Helpful Report

Posted 5 years ago

“The handle in my hoover has come away from the machine completely and I can no longer pull my machine backwards. Vax are telling me it’s not covered under their 5 year warranty!”

Helpful Report

Posted 5 years ago

“Your website is very unfriendly and your spares backup service is ludicrously bad. I have a Vax Carpet Washer Powermax VRS5W, confirmed by the original instruction booklet. This machine has been scrupulously maintained and cleaned from new. Recently a tiny plastic clip on the clean water tank snapped and try as I might your site could not recognise my machine.”

Helpful Report

Posted 5 years ago

“I bought Vax Tbt3v1h1 cordless cleaner in Nov. 2018. After 14 months of use-1bed.roomed house, wood floors and rugs only, it cuts out after 30 sec.You can then wait for same amount of time and then you switch it on again and same thing happens. It is thoroughly cleaned, filters washed, but to no avail. I had not seen the 2year warranty notice on the BACK page of the instruction book and, therefore, had not registered online.Because of this, Vax are quite happy to accept that they produce a £150 cleaner that, registered or not, can cease to function after 14 months of under average use. Stay clear!!! .”

Helpful Report

Posted 5 years ago

“Guaranteed next day delivery on Order #303156047. Sat at home all day on 28th - nothing. Today (29th) not even the promised email on the subject of delivery. If I'd known you can't deliver against you promises (or that you use Yodel) I could have got the order elsewhere yesterday (and at the SAME price). Regards Anthony McAlinden”

Helpful Report

Posted 5 years ago

“I'm not entirely happy with my Blade 2. Doesn't pick up bits, I dislike using it on my staircase because the head's unstable and moves from side to side. Dissatisfied 2/10”

Helpful Report

Posted 5 years ago

“Easy replacement of faulty steam mop by Neal.”

Helpful Report

Posted 5 years ago

“I have a vax blade 2 and I am very happy with the product. It is very easy to use on picks up well on both hard floor and carpets. Would definitely recommend this to any of my friends. Every household should have one!!!”

Helpful Report

Posted 5 years ago

“I am a disabled customer with major dexterity and mobility issues, who is trying to get a carpet washer repaired under my Vax warranty. I am physically unable to put parts onto the machine and am unable to get a carer to do it within the limited amount of assistance time I am given. Vax will only offer to send out the parts which might or might not deal with the issue, they refuse to accept the machine back for repair. Under the Disability Discrimination Act and the Equalities Act, companies have to make reasonable adjustments so that disabled customers can access their services. Vax Customer Service is the gatekeeper to the warranty given to customers, and factored into into the price, when they buy their products. Therefore under the law, Vax Customer Service Team need to adapt their policies and procedures to allow disabled customers to access the warranty in an accessible way. However, according to Connor, a member of the Vax Customer Service Team, this is not true, the team do not have to make any “reasonable adjustments” to their policies or procedures because “they don’t sell anything” they only have to make reasonable adjustments to their communications, which he claims they have done sufficiently!! Vax Customer Service Team are fully aware of my situation, yet they refuse to anything but send out parts. Leaving the law aside, would it really damage Vax’s profits to collect and repair the machines of the small number of severely disabled customers who encounter a problem, without a fight. Are Vax really claiming that the only way a severely disabled customer can access their warranty it through someone else? Or perhaps they expect their blind customers, service dogs to be able to fit parts onto defective machines? It would be wonderful if customer service meant Good customer service not a battle to get the law respected. I expected better from Vax, how naive of me! Last Tuesday was “Purple Tuesday” when businesses celebrated the “purple pound” which is the £249 billon pounds spent each year by disabled households. Clearly the Vax Customer Service Team are determined that disabled customers don’t spend it with Vax, as who could ever recommend such polite but poor and disrespectful non service.”

Helpful Report

Posted 5 years ago

“Had my blade 2 for less than a year and lucky to get 10 minutes out of it on a full charge. Rubbish vacuum wish I'd bought a dyson. Also forever taking the roller out to remove hairs. Cannot recommend this at all”

Helpful Report

Posted 5 years ago

“On first use it picked up cat hairs; not since. Dust container emptying is a messy business as dust flies everywhere, you have to poke out compacted dust, and the container remains dusty with dffcult to access corners. The charge isn’t holdng for 45 minutes anymore. It’s hard work and I think I refer my old, more traditional cleaner”

Helpful Report

Posted 5 years ago

“I'm very disappointed with Vax...I have this vacuum cleaner for 3 months and is already breaking... and most of the other company you go back to the shop but not Vax...and now I have to waste my day waiting for the part... which is taking nearly 2 weeks to arrive! I Will never buy another Vax ever again...it is ridiculous! On top of that I bought the blade 2 cordless and it said 3yrs warrentee I send the card by post and apparently they did not received it...so when, after just 3mnths, my vacuum cleaner broke and I call they told me I have not registered so my vacuum will be covered only for 1yr!! Never buy a Vax again!”

Helpful Report

Posted 5 years ago

“We have bought several vacuums in recent years, we had two issues with our Vax, one probably our fault as we were new to that kind of cleaner, the other, a small catch snapped after a year. In BOTH cases customer service has been fantastic, in fact they shipped a whole new motor unit before they’d even told us. By contrast 2 hoovers, 3 faults, no service, 1 Dyson, several emails needed to resolve - felt like it was too much trouble despite machine been more than double the price. We will be sticking to Vax in future.”

Helpful Report

Posted 5 years ago

“Truly first class service on the phone correcting my incorrect order and arranging return, refund and correct part. Think lady's name was Francesca. July 2019. Wish I had employees as good or to be one of the team. Cheesy but true”

Helpful Report

Posted 5 years ago

“Apparently didn't receive the registration of my VAX product so will NOT honour the extended warranty that the product was purchased with. Despite agreeing that the extended warranty was in place. ANd confirming the shop that I purchased the product from. They can date the sale of the product but the onus is entirely on the purchaser to ensure that the warranty information sent by post/email is actually registered with them. If they couldn't confirm the purchase I'd be more forgiving but any excuse to not have to honour the warranty and they'll take it. Shame as I liked the company but not buying from them again now.”

Helpful Report

Posted 5 years ago

“I've just used my vax platinum power max for the first time. I did one pass on quick clean setting and the carpet felt quite dry(but no water in the dirty tank). So I did the rest of the carpet on deep clean mode and the carpet remained soaked -poor pickup rate. On finishing I noticed the perspex brush bar housing was clogged so I followed the brush bar removal. What a performance! I had to undo 10 screws and then could not see how to free the drive belt. As you know there are a limited number of times a screw can be removed and replaced in perspex before the screws won't hold, then we'd have to buy a new housing. The pick up rate of this model was not as good as my old vax machine, which I threw away after six uses because it was nothing but trouble. The drive belt rusted after one use and the belt broke. I suggest a redesign of the perspex brush bar housing with a hinged flap so it can be more easily cleaned without the need to dismantle the whole machine. Perhaps clearer instructions how to free the drive belt from the spindle NOT IMPRESSED!”

Helpful Report

Posted 5 years ago

“I bought the VAX BLADE 2 MAX after watching the TV commercial. The performance is ok, but the slightest piece of tread makes the brush-bar stop. The 45 minutes battery life expectance is reduced to 20 max. However the most disappointing point is the cleaning of the dirt container: it is not as simple as shown on TV, a simple tap provokes a cloud of dust and it is necessary to use a brush to get all the dirt out. Dust all-over my clothes...welcome back to my HENRY”

Helpful Report

Posted 5 years ago

“5 years into the 6 year guarantee the brushbar snapped off my Vax, I contacted Vax customer service via on line chat, the issue was dealt with immediately in a polite and efficient manner. Within approximately 2 hours I had an email stating I would be sent a replacement machine which I received within 3 days. Absolutely outstanding service, faultless from the first contact to the to the delivery.”

Helpful Report

Posted 5 years ago

“We bought a vax in January 2019 from John Lewis. A few months in the power would cut out and stop working. Vax were horrendous to deal with blaming us for miss-using the product (it was used roughly once a week) stating all the filters needed to be washed and the whole hoover taken apart after every 3 uses. If they stated this on the sales websites then no one would ever buy a Vax product but the joke was my husband had been washing out the filters after every use. In the end they refused to even look at the hoover...repair or replace the product even though our legal rights. John Lewis stepped in and saved the day but if we had purchased from elsewhere we would be left with nothing but a broken hoover. How Vax can accuse you of lying that your hoover is broken down a telephone without even looking at it is beyond me. Shocking customer service which suggests they have massive problems as a company.”

Helpful Report

Posted 5 years ago

“Rubbish customer service. Floorhead is giving trouble second time and I am being asked to purchase it.”

Helpful Report

Posted 5 years ago

VaxUK is rated 1.7 based on 231 reviews