VaxUK Reviews

Name: VaxUK
Rating: 1.74

1.7 Rating 229 Reviews

17 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Bought 2 vax carpet cleaners,within months bith engines on the machines started making bad noises with burning smells.Dangerous and a waste of money.”

Helpful Report

Posted 1 year ago

“I bought a VAXONEPWR in November 2022. 13 months later the battery is dead. Tried customer support chat and was told battery only guaranteed for one year, and given the link - £80 for a new battery. What a rip off, I may as well buy a new vacuum and guaranteed it won’t be a VAX”

Helpful Report

Posted 1 year ago

“I ordered a Blade4 Pet vacuum with 2 batteries to make sure I could hoover the whole flat without waiting for 1 battery to re-charge. It arrived quickly, so was pleased with that. I registered it online to get the 5 year warranty & that was a simple job, although it was registered with the original 1 year warranty from the day I ordered, not the day I received it. I used the machine the next day. WHAT A NIGHTMARE! The rollers didn't go round, so nothing was picked up from the carpet. I turned the boost button on & it stuck to the carpet. I could hardly move it over my carpets & I tried 3 different rooms with different types of carpet. Every one was the same, I was unable to push or pull the vax properly, it just jumped over them. It didn't pick up anything as the rollers wouldn't go round, no fluff, bits or hair. It did pick up dust which was like sand, but anything else it just left on the carpets. I pushed & pulled it over the same bit 5 or 6 times & it didn't even make the fluff move, let alone pick it up. Even using the boost never picked up anything. The motor is at the top of the hoover & was really top heavy, so when I pushed it, the handle turned sideways with the weight of it, making the hooverhead turn over. It was really heavy too & as I have rheumatoid arthritis I couldn't control the handle. At one point, it turned the hooverhead over so quickly, I lost my balance & almost tripped over it. I spent over an hour on the online chat with a stupid robot who didn't understand that I wanted to return it for a refund. I eventually did get a human who organised DPD to collect 4 days later. I waited in all day & they never turned up. I again went online & got another useless robot who after 35 minutes transferred me to a human. When I explained that DPD hadn't turned up, no appology, no reason why, she just tried making excuses & after another 20 minutes, cut me off. It was her home time I think. I called the helpline number the next morning & spoke to a really nice man who said he would re organize a collection, but that they couldn't guarantee what time they would arrive, but that they would give me a time on the collection day. As I couldn't guarantee being at home at such short notice due to commitments, he suggested I take it to a pick up point. I told him I was 70 years old, had arthritis & didn't have a car so would have to walk there, which was 1/2 a mile away. That was the only option so he sent me a returns label & asked me to call UPS to arrange a collection day with them. 4 days later, the returns label arrived & I phoned UPS. The person on the other end, didn't have a clue, I couldn't hear half of what she was saying, & had to repeat everything about 4 times. I had to spell everything out letter by letter as she kept getting it wrong. Even my house number with 2 digits she got wrong, she added an A after the number, got both numbers wrong several times & when I gave her my address it took another 10 minutes for her to get it right. It took almost 50 minutes for her to take my details & give me the day they would collect from the pick up point. When I packed it up, I had to strap it to a trolley & then try to take it down my stairs as I live in an upstairs flat. That took me over 1/2 an hour. I then had to pull or push the trolley the 1/2 a mile to the pick up point. How I never had a heart attack I don't know. My arthritic hands were bruised & swollen on the palms & over the top of them where I had changed hands & turned my hands to hold the trolley handle which banged against the hoover box as it was so large & weighed 12 kgs. It took me almost an hour to get from my home to the shop as I had to keep stopping & swapping hands over.The whole thing from beginning to end was something you only think happens to someone else. It was bitterly cold & when I got to the pick up point, the shop wasn't open, even though I'd phoned through the day before to let them know I would be there at 10am when they opened as I had an appointment to go to after. I waited almost half an hour in the freezing weather before they finally turned up at the shop. I know this isn't all Vax's fault, but they need to make sure the delivery companies they use are competent & turn up on the arranged day, so you don't have to do what I did. I was absolutely furious, that through no fault of mine, I had to hump a 12kg vacuum cleaner 1/2 a mile nearly killing myself in the process, because DPD couldn't be bothered to turn up & that the vacuum was useless in the first place. NEVER,NEVER AGAIN WILL I USE VAX FOR ANYTHING, THERE VACUUM WAS AN ABSOLUTE WASTE OF MONEY. I've had confirmation they have received it but am now waiting for a refund, which I hope doesn't take too long to process as I've had to buy another vacuum cleaner from a different company & both amounts are due on my credit card.”

Helpful Report

Posted 1 year ago

“Recently purchased a Vax Compact Power Carpet Cleaner and had an allergic reaction to the harsh chemical cleaner solution. I can no longer use that room and the chemicals are still lingering. This product is not fit for purpose and certainly not pet friendly! My dog also had severe eye irritation. Be aware of using this product!”

Helpful Report

Posted 1 year ago

“I'm shocked to see so many negative reviews on here, Vax has been far and away the best customer service I have ever experiences across the 2 products that I have owned. I will never buy elsewhere if I can avoid it. For reference, I own a vax standup vaccum and the spot wash duo pro.”

Helpful Report

Posted 1 year ago

“I have tried to talk to a person not a machine, I have tried several times and just get an annoying message or cut off. All I need is to talk to someone who knows what they are talking about ref your machine. Not very happy with your customer service. What is the point of recording all phone calls”

Helpful Report

Posted 1 year ago

“the worst company i have dealt with blade 4 lasted 12 weeks so called help line is just taped rubbish 9 emails no answer do not buy from this company”

Helpful Report

Posted 1 year ago

“£432.96 worth of machine and extras mysteriously goes missing somewhere between the VAX, EVRI and DPD warehouses. No one willing to help, VAX unwilling to refund until I’VE returned all items that haven’t even been dispatched or delivered. They acknowledge that there’s been an issue between themselves and the couriers and confirm nothing has been dispatched or delivered, yet can’t refund me until they receive all products back. Therefore I’m now out of pocket by £432.96. Small claims court looming for VAX unfortunately.”

Helpful Report

Posted 1 year ago

“Excellent customer service rang on a Monday vax picked up Tuesday repaired and back to me Friday from customer service girl Natalie to technician Arek Muzyka great service than you”

Helpful Report

Posted 1 year ago

“I have bought 2 steam mop detergent holding container. Both over 1 year have just crumbled up. Poor plastic?”

Helpful Report

Posted 1 year ago

“The product in my view is really badly designed and doesn't do what it needs to do. Have contacted them for a refund because with a design problem it's not something that can be repaired unless the machine were stripped right down and rebuilt with different design parts. Like a previous poster I've received the "as it has been more than 21 days since receipt" it can't be refunded nonsense. Anything to avoid giving a refund I feel. Looks as if there must be a lot of people wanting to return goods if this is how defensive they are. Nonsense answers. For ample the hose which is really hard to fit - they say will get easier with repeated fitting. But there won't be repeated fitting if it won't go on in the first place and the machine just rolls away backwards. The "quick clean" mode only delivers water to half the width of the rollers. It doesn't spread across. So you need to go over the carpet twice as many times as you should. Vax seem to think this is a benefit. Can't see them saying that if their lawnmower mowed half-stripes, half cut half not. I used to have a Bissell which gave many years good service till it eventually wore out. I'd give Vax a berth that's a lot wider than the half-stripe washed by their machine if I were looking to buy again. Can't think why the mags that gave good reviews did so.”

Helpful Report

Posted 1 year ago

“Continual faults (now on 4th machine!) awful customer service and opening hours make it extremely difficult to contact them. 2 months from reporting fault to recovering a new machine is not acceptable but it’s fine to them!”

Helpful Report

Posted 1 year ago

“Vax carpet cleaner only used 4 times brushes don't go round then starts smoking. Customer services say I have to have it collected but I work Mon to Fri and they don't collect at weekends.”

Helpful Report

Posted 1 year ago

“Smoke coming from cleaner. Burnt carpet. Will be contacting trading standards should have 0stars review.”

Helpful Report

Posted 1 year ago

“All's well that ends well! I purchased a refurbished machine from their vax-outlet. It arrived with cracked plastic & an accessory missing. A few weeks later I got around to using the machine but it leaked badly & I requested a replacement which was initially refused "as it has been more than 21 days since receipt". It took several phone calls before Vax apologised & agreed to provide a replacement (which I am very happy with!) Moral : if you buy a Vax make sure that you test it within 21 days!”

Helpful Report

Posted 1 year ago

“Trying to contact customer service . Its a joke!!!! No one answers phone calls after being on hold for half an hour. Live chat just cuts off and emails go unanswered. Just a generic reply. I wouldn't recommend this company for the non existent customer service alone. Its abysmal !!!!”

Helpful Report

Posted 1 year ago

“I’ve had a total of 3 Vax Platinum Power Max machines because the brush mechanisms failed to rotate after only 2 uses. All 3 had to be returned for the same system failure! Clearly a design and manufacturing problem. Strongly advise you avoid purchasing this model”

Helpful Report

Posted 1 year ago

“Bought the Vax carpet cleaner shortly before moving house - used it once and the dirty water failed to enter the lower part of the machine. Put it in storage whilst moving (which took longer than anticipated) and when attempted to use - terrible smell of burning so quickly turned it off. Because by then it was out of warranty, Curry’s refused to acknowledge any responsibility passing the buck to Vax. Unable to even speak to a human being regarding this on the Vaz helpline £249 wasted!!”

Helpful Report

Posted 1 year ago

“Vax response useless have 2 vax cleaners, very poor ,have still 2 vax cordless, 1 managed to fix ,the blade4 no go tried contacting vax every way for 2 weeks ,more chance winning the lottery and I dont do the lottery tells you everything DONT BUY VAX”

Helpful Report

Posted 1 year ago

“Vax do not answer their chat line and on the one time I did get a response it was just a robot answer that referred me back to the premium rate phone line that told me to do it all again online. grrrrrrrr. Will not buy Vax again. Steam cleaner worked well until now so they let themselves down by not spending any money on staff to man the phones or chat line. Stupid but typical of organisations nowadays.”

Helpful Report

Posted 2 years ago

VaxUK is rated 1.7 based on 229 reviews