VaxUK Reviews

Name: VaxUK
Rating: 1.73

1.7 Rating 231 Reviews

16 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received cordless Bade 3 less than a week ago ordered online, the battery is supposed to last 40 minutes which would be o/k in my small bungalow lasted 20 minutes, less the second time, trying to return it "customer services" won't accept my invoice number, emailed, have yet to get a reply as to where to send it, gave ALL the relevant info........”

Helpful Report

Posted 4 years ago

“I ordered a bundle of 3 items only received 1 and can not get hold of anyone to try and sort this out! so £429 out of pocket and one expensive carpet cleaner! i wish i had seen this page before i placed the order! sounds like it is going to be rubbish anyway! I haven't opened so might just return the 1 item and get a refund.”

Helpful Report

Posted 4 years ago

“I would give them-5 stars if I could. Bought a platinum power max which is now only 4 months old the spin bar stopped working 5 weeks of having it the belt was smoking and then snapped. Had it fixed by vax issue was not down to maintenance so no charge of £40 it has broken again after 3 weeks of having it and I've asked for a full refund as the product tends to break not fit for sale or dodgy batch maybe but the poor level of customer service was horrendous”

Helpful Report

Posted 4 years ago

“Bought less than 6 months ago but over the last few weeks had started to notice that the battery life was less than it should be I have a one bedroom flat and the Vax was capable of doing the whole flat including stairwell before needing a recharge, but now the battery needs to be recharged after only doing the front room. A full charge shows 4 bars but when going to use it it is only showing 3 bars or less, Vax insist it is not a problem with the battery and are saying the whole machine needs to be returned for repair God this is less than 6 months old snd already it has a fault. I and my wife are both shielding due to our health and the governments lockdown and we do not have the original packaging to return the machine and cannot go out and get any packaging As this is a battery problem why can they not send a replacement battery and collect the faulty one at the same time”

Helpful Report

Posted 4 years ago

“Rubbish, Wireless hoover is awful and customer service is even worse.”

Helpful Report

Posted 4 years ago

“Absolute disgrace of a company. Sell a machine with a 3 year warranty. Machine died after a year and 6 months and they will not honour. Absolute junk of a vacuum cleaner anyhow. Then they had the front to try and sell me another cleaner! I used to rate VAX. I dont any more.”

Helpful Report

Posted 4 years ago

“Bought a VAX onepwr floor cleaner earlier this year. The filter blocks quickly and although they suggest you replace them every year you cannot buy them direct from VAX. Next problem was the spindle jammed and will not turn the brush bar. After a week VAX suggest I return item they will send instructions. Have to box the machine yourself, then phone UPS to arrange a pick up time. Wait time on the 0345 number to UPS is approx 15 minutes and that’s after spending 5 minutes getting to that point. For the price of the item get a mop and bucket, far easier and cheaper and a lot less hassle”

Helpful Report

Posted 4 years ago

“So let me begin with what has been an absolute saga! I order the platinum carpet cleaner and free steam cleaner on November 10th, I was sent a confirmation email from Vax and noted my full address was correct but there was a random post code beginning with BB. I contacted your web support 10 mins after placing the order to be told there was nothing that could be done and I had to contact Yodel myself! I contacted Yodel who were absolutely no help at all. ....... Then I receive a tracking number from yourselves stating the product would be delivered to my address on the 12th November..... I clicked the Yodel link which showed it had been dispatched to my local store which was in Accrington!!! I contacted Yodel again to be told they couldn’t help me and i would have to contact the sender, the parcel was signed for at the Accrington adress on the 12th (signed for a parcel which was not addressed to them and was not in their name) So i spoke to a vax support agent called Neal on the phone after a 30 minute wait on hold! He easily updated the post code and assured me that my paid for products of £300 would be posted out to me and they would deal with the delivery error. So on the 16th i receive an email from Yodel stating that my parcel would be delivered on the 16th between 14:00 and 15:00, so i ask my mum to go to my house to wait for the parcel as i was at work, i received an email from Yodel at 15:18 stating my parcel had been delivered........ Low and behold this time delivered to a property in Birmingham 😂, so i get back from work and go through the rigmarole of contacting Yodel and yourselves via web chat to be told i would have to be put into the “Courier dispute” queue and would get an answer tomorrow! Today i get an email from yourselves stating my parcel would be replaced in the next 5 days! “REPLACED” it would be nice if i had one to replace!!!!!! Then i get another email stating it is being processed and a tracking number will be provided soon.......... With baited breath i wait to see where the next delivery location is........ You haven’t sent it to Scotland yet have you I’m sure they would love a new vax free of charge! So just to be clear i live in DERBYSHIRE, so whenever you feel like sending me what i have paid for that would be fab 😏”

Helpful Report

Posted 4 years ago

“Bought an upright Vax Air Pet Max. The cord is too long and a trip hazard. When using it, it feels like it’s sucking the life out of your carpet when in actual fact it won’t even pick up average bits of fluff or hair balls. I had to go round afterwards and pick it all up by hand. Absolute waste of money.”

Helpful Report

Posted 4 years ago

“My partner purchased a Vax Blade in June 2019 from their Outlet store on eBay. All seemed well until this machine started making strange noises from the motor. Vax told me that despite it being an eBay outlet purchase, it still had a two-year warranty. The machine was returned and the warranty claim refused because there is dust in the motor! They stated a small piece of foam somewhere in the machine was missing and this missing foam caused the damage! I questioned the integrity of the machine as it is sold at an outlet rather than the retailer and it seems incredible that a small piece of foam is the only protection of the Vax Blade motor. Vax have refused to repair or replace the machine and are sending it back. I cannot recommend Vax and as for the outlet store that sells it far cheaper than a retailer but offers a two-year warranty, Vax failed to honour the warranty and blamed the machine failure on me because the vacuum cleaner was damaged due to dust! I was also blamed for a missing piece of foam that I was unaware even existed. To buy a Vax, it is clear you have to be highly qualified in electric motor protection and be aware of all filters (however many there are and however small they are). If you have no prior knowledge of the filters that should be there but they are not and something goes wrong, they will get out of replacing or repairing the machine. Truly appalling service.”

Helpful Report

Posted 4 years ago

“Purchased vax24 vac 19/05/20 they were proud to send me a 2 year warranty. The battery no longer charging so complained,can I give them details of machine so having sending copies of sale,warranty number,order number all photos of everything on the machine related to mode,serial numbers they keep coming back asking for it all again over and over why can’t they just replace battery or refund money”

Helpful Report

Posted 4 years ago

“Vax platinum carpet cleaner and one power blade3 delivered super fast and exceeded expectations in quality. Super cleaning and pick up, cannot fault”

Helpful Report

Posted 4 years ago

“Sad to write a review about the Vax steam fresh plus s84-w7-p steam mop I upgraded from the vax steam fresh combi after having it for less than 24 hours bought from Curry’s. Both machine are useless the first machine doesn’t steam the floor it soaks the floor, you might as well use a mop n bucket. The second machine comes with only two tools nd the detachable hand held unit is very heavy and bulky to hold, difficult to change tools over for different use, no attachment for window or blinds you have to buy as extra I wouldn’t buy again or recommend to anyone as it would be a serious waste of money to purchase this item. It claims to come with a wall bracket but it is only a support bracket that you can rest the steamer in as it doesn’t grasp the machine at all. Also the steamer falls over it has no locking mechanism to make it stand up on its own so all you can do is prop it up against something or lay it on the floor very poorly made for a hundred pound seriously save your money and invest in something less frustrating than a vax steam fresh plus”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service. I placed an order but on discovering the delivery was going to be a week (something that was not made clear on purchase!!!) I tried to immediately cancel unfortunately after spending 10 minutes going round their website in circles I finally found a number on PayPal instead. I spent 15 minutes on hold. I eventually spoke to a lady who called herself Lauren who said she would cancel the purchase and email me confirmation that this had taken place. As you can guess this did not happen and instead later I received an email to say my order was instead being processed. I will try calling again tomorrow but other than refuse the delivery and open a case with PayPal I don’t see what else I can do. I’m appalled that Vax think this is acceptable!! DO NOT BUY FROM THIS COMPANY. THEY CANNOT BE TRUSTED!!!”

Helpful Report

Posted 4 years ago

“Avoid Vax - I bought in good faith. The suction and battery life awful. Customer service rude and unhelpful.”

Helpful Report

Posted 4 years ago

“Do not buy vax products you will be wasteing your money. the vax hoover is rubbish and the the carpet washer is even more so. And as for the customer service there is not any. This outfit needs to be shut down.”

Helpful Report

Posted 4 years ago

“AVOID Well even if you register your warranty and have your receipt they tell you that you haven't, so will never buy a vax again.”

Helpful Report

Posted 4 years ago

“DO NOT BUY VAX bought a vax 18 months ago and now the machine doesn't pick up, even after cleaning regularly and checking for blockages, it spits everything back out. My Mum also bought the same a few months later and now hers doesn't work properly. Both models are Vax BLADE. Customer services told me to look in yellow pages for a suitable engineer!!!”

Helpful Report

Posted 4 years ago

“I bought a Vax from Curry’s in July 2015 with a six-year warranty. My wife uses this machine at least once a day, sometimes up to six times as I am apparently a bit messy, we have a messy dog and a 2-year-old messy child! The flexible tubing broke about a year ago. I contacted Vax and expected a battle but they did not argue and sent a new base two days later. Last week, the wheels on the base stopped moving freely. Again, I contacted Vax asking for a solution and another base arrived three days later. I received a call from a representative of Vax confirming the new part was on its way. No arguing. No slippery wriggling. Just an instant replacement. I have another vacuum that is used and abused but not to the extent of this Vax machine. It is lightweight and the battery lasts enough to do the whole house twice. The Vax is an excellent product but the customer service is excellent. Lots of other businesses cold learn from Vax what customer service is all about!”

Helpful Report

Posted 4 years ago

“Wish I had read these reviews before buying. My dad too bought a Vac with advertised 2 years warranty nice big stickers on the box but also didn't notice had to register and won't honour the 2 years, totally disgusting using that small technicality, have receipt etc. After 4 uses, no power. Won't repair or replace it, happy to sell you another with £10 off. Totally unwilling, unsympathetic, unprofessional, uninterested customer service. Don't buy from them, avoid, buy another brand.”

Helpful Report

Posted 4 years ago

VaxUK is rated 1.7 based on 231 reviews