VaxUK Reviews

Name: VaxUK
Rating: 1.74

1.7 Rating 229 Reviews

17 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Used carpet washer twice before brush head motor burnt out & VAX will do nothing as just outside warranty. Had previous make of cleaner which was used frequently & lasted 20 years. Don't waste your money on VAX”

Helpful Report

Posted 7 months ago

“I found out that there is a cost associated with withdrawals if you do not trade with them after depositing money! In spite of my request and several back-and-forth emails, customer support did not resolve my issue, even though it was legitimate. My entire financial holding, including the account, would have been lost if (L-O(U) D-O U-I(N)/C-O-M) had not stepped in. If not for my rescue and the full return of my investment, I would be deeply in debt.”

Helpful Report

Posted 8 months ago

“Dreadful experience. Not taking up water after 2 months careful ownership. Stopped working last weekend. The repair is send back for 2 weeks then they return. Can be anytime 9 to 5:30 but they didnt turn up so after taking day of work and lost money they just said sorry cant do anything, do you want to take another day of work. But what if they dont turn up. We cant control DPD”

Helpful Report

Posted 9 months ago

“Vax Blade 2 Max. The rotating brush head soon gets snarled up especially with hair meaning the cheap plastic bearings soon get tangled too. This means the bearing melts and fuses together. You have to watch it like a hawk. The brush component is supposed to come out for cleaning but won’t budge even after cleaning the head without removing the brush. A tricky job. This is not a solid bit of kit. Do not use as your main vac. It might be good for a light vac upstairs, nothing more.”

Helpful Report

Posted 9 months ago

“I purchased a hoover less then a year ago. Out of no where it stops working so i sent it away to be fixed. after they received my hoover they sent it back because there was damage to the wire which i was completely unaware of. they have said there unable to touch it because its unsafe and needs to be fixed by a electrician. ive been quoted £60 to fix the wire the hoover cost my £100 how do i know if i paid that cost they wont make up some ridiculous reason it cant be fixed what an absolute joke”

Helpful Report

Posted 9 months ago

“Have a vax blade 4 for just over 2 years and battery has failed only used average 2 times a week not impressed batteries are not cheap glad I kept our G tech now nearly 5 years old and still on original battery we won't be buying vax again”

Helpful Report

Posted 9 months ago

“Does not pick up well when you stop the bits end up on the carpet again ,also my battery as stop working not even 3years old ,and the plastic pipe has spilt. Please people do not buy this product.”

Helpful Report

Posted 9 months ago

“DREADFUL BLACK SMOKE ALL OVER CARPET, i took it apart bare in mind only used maybe 5 times , inside was full of dog hair and screws inside by motor rusty, issue i have is surely inside should be sealed surely, so all vax machines that are meant for water can get moisture inside motor area, this is so dangerous, how have they ever passed safty checks ?? was going to buy new motor but whats the point as will blow up again at some point water moisture net to electric is a no no, all they needed to do was puta seal rubber along were plastic parts joint, can not say how dangerous these machines are .”

Helpful Report

Posted 10 months ago

“I discovered that if you do not trade with them after depositing funds, you will be charged a fee on your withdrawal! Despite my request and a few back-and-forth emails, customer service did not take any action, despite my issue being real. If K E Z O O K had not intervened, I would have lost all of my money, including the account. I would have been in terrible debt if it hadn't been for my rescue and the return of my entire investment.”

Helpful Report

Posted 10 months ago

“I have a vax Blade 4. Suction is good and general handling BUT - a very BIG BUT - the dust sticks around the middle of the cone which sits inside the dust collection cannister. Even while the rest of the cannister is empty, the dust builds up in the middle until it blocks the inlet pipe. I therefore need to empty very often and not just the flip bottom. I have to remove the inner cone and brush the dust which has accumulated on the honeycomb middle section, plus more often than not, clear the inlet pipe. Extremely annoying.”

Helpful Report

Posted 10 months ago

“Bought Vax pace pet cordless vacuum 3 months ago, and the corrugated tube on the end tool part just split in half. Bizarre! Possibly it was a faulty dry plastic because wasn't much flexible, but now I don't trust Vax anymore. Unfortunately, it was a very bad purchase. Disappointed , Will search for help now”

Helpful Report

Posted 11 months ago

“Very poor service from customer service still waiting after 3 weeks for paperwork to arrive so i can send back rubbish poor quality vacuum”

Helpful Report

Posted 11 months ago

“Purchased a DualPower Pet advance which put down more water than it picked up. Vax replaced the unit which has burnt out several belts, acrid smoke and debris from the unit. No one wants to service and it seems hardly worth further investment. Bad design. Customer service operates OK during warranty but unless you can get an extended warranty, forget these. Here's an example of burned up belt which you quickly learn to intercept before the house stinks of burning rubber.”

Helpful Report

Posted 1 year ago

“Although carpet cleaner itself was ok when it went wrong out of warranty I was unable to get it repaired as the part that went wrong was apparently not repairable I hadn't used the item more than 6 times. Definitely would not buy a Vax carpet cleaner again.”

Helpful Report

Posted 1 year ago

“My carpet shampooer broke down on Tuesday, it was sent off to vax and was returned to me on Thursday, 2 days later, repaired .Best customer service ihave experienced for a long time!”

Helpful Report

Posted 1 year ago

“I bought the vax Blade 3 with high expectations. It became clear very quickly that the battery would only run for 20 mins despite what they claimed I their advert. I rang customer services and was basically told that is right, and “does it work?” As I confirmed that it did they said that I didn’t have grounds for complaint. Now the battery has totally died. I can’t get any support online and am reluctant to ring given my previous experience. I do not want to spend any more more and a very mediocre product. I would avoid vax battery products, their customer service and abandon any hope of getting any kind of support.”

Helpful Report

Posted 1 year ago

“Motor failed on my vacuum after 3 years. Only used twice a week in my small flat. One month outside guarantee but Vax said there was nothing they could do. Very disappointed.”

Helpful Report

Posted 1 year ago

“Vax Airstretch Max. Was working really well until one of the small front rollers shed its rubber sleeve. No problem I thought.....ring them up and order a spare part. System says 'No'. I'll have to take it to an approved repairer and leave it there for two weeks.”

Helpful Report

Posted 1 year ago

“We have two cordless hoovers and the batteries on both hoovers have failed, will not recharge. We phoned vax and we were told that they know they have a problem with their batteries. He then said we could purchase two new batteries for £70 each. Why would we want to purchase batteries that vax know they have problems with. We declined and won’t be buying another Hoover from vax. Very disappointed customer. It’s a pity vax didn’t tell us that they knew about the issue with their batteries before we purchased two hoovers at the cost of over £300.”

Helpful Report

Posted 1 year ago

“New cordless blade 5 is useless. Not enough suck to pick up anything wish I had read reviews £249 down from nearly £400 what a bloody rip of. Previous corded Shark much better. HELP If Vax reads this. Contact me to discuss return please”

Helpful Report

Posted 1 year ago

VaxUK is rated 1.7 based on 229 reviews