VaxUK Reviews

Name: VaxUK
Rating: 1.73

1.7 Rating 231 Reviews

16 %

of reviewers recommend VaxUK

Company Reviews

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Metrics

1.7

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a VAX CVRA013 ,i am very pleased with the cleaner ,it does a first class job as i keep a dog,excellent cleaner.”

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Posted 5 years ago

“Easy replacement of faulty steam mop by Neal.”

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Posted 5 years ago

“I have a vax blade 2 and I am very happy with the product. It is very easy to use on picks up well on both hard floor and carpets. Would definitely recommend this to any of my friends. Every household should have one!!!”

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Posted 5 years ago

“We have bought several vacuums in recent years, we had two issues with our Vax, one probably our fault as we were new to that kind of cleaner, the other, a small catch snapped after a year. In BOTH cases customer service has been fantastic, in fact they shipped a whole new motor unit before they’d even told us. By contrast 2 hoovers, 3 faults, no service, 1 Dyson, several emails needed to resolve - felt like it was too much trouble despite machine been more than double the price. We will be sticking to Vax in future.”

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Posted 5 years ago

“Truly first class service on the phone correcting my incorrect order and arranging return, refund and correct part. Think lady's name was Francesca. July 2019. Wish I had employees as good or to be one of the team. Cheesy but true”

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Posted 5 years ago

“5 years into the 6 year guarantee the brushbar snapped off my Vax, I contacted Vax customer service via on line chat, the issue was dealt with immediately in a polite and efficient manner. Within approximately 2 hours I had an email stating I would be sent a replacement machine which I received within 3 days. Absolutely outstanding service, faultless from the first contact to the to the delivery.”

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Posted 5 years ago

“Very good helpful customer service would recommend Vax as a good company to deal with.”

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Posted 6 years ago

“I bought a Vax Blade from this company and, because I live in a small flat, I destroyed all the packaging. I subsequently found the product was unsuitable for my needs (this is not a criticism of the machine which is excellent in many ways) and I contacted Vax and asked if I could return it - I think it was just within the 30 day period allowed for returns. Not only did they agree but arranged to collect it (wrapped only in plastic bags) without charge and subsequently credited my card account a couple of days later. Excellent service.”

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Posted 6 years ago

“A lot lighter to manipulate if you have a back problem and cleaning the filter is no problem”

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Posted 6 years ago

“The customer services Answere phones promptly and sent next day delivery of a filter I needed. It was swift courteous service.”

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Posted 6 years ago

“so easy to deal with”

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Posted 7 years ago

VaxUK is rated 1.7 based on 231 reviews