VaxUK Reviews

Name: VaxUK
Rating: 1.74

1.7 Rating 229 Reviews

17 %

of reviewers recommend VaxUK

Company Reviews

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Metrics

1.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never thought I would be so cheated of my money, and they kept stealing from me for weeks while demanding more money. It was a horrible scenario.It is T O N E L I M I T E D.C O M I received my money back within a few days thanks to their help.”

Helpful Report

Posted 2 months ago

“Investing is very simple, but getting your money back is not so much, to the point where one begins to doubt the seriousness of the site. The personal advisor becomes unavailable, and the phone is 'no longer operative'. Communication by email is also not fast, unexpected extra procedures appear that I had not been previously informed about and which require additional outlay and fees,yet Still unresolved until TONELIMITED. comes in and got my refund for me hastily but my experience to date is very discouraging."”

Helpful Report

Posted 5 months ago

“I discovered that if you do not trade with them after making a deposit, there is a fee for withdrawals! Despite my request and multiple back-and-forth emails, my real concern was not resolved by customer care. If C*_*O*_*N*_*C*_*E*_*P*_*T*_*S*_*T*_*R D.C*_*O_**M had not intervened, I would have lost every asset I had, including the account. I would be in serious debt if it weren't for my rescue and the complete return on my investment.”

Helpful Report

Posted 6 months ago

“I found out that there is a cost associated with withdrawals if you do not trade with them after depositing money! In spite of my request and several back-and-forth emails, customer support did not resolve my issue, even though it was legitimate. My entire financial holding, including the account, would have been lost if (L-O(U) D-O U-I(N)/C-O-M) had not stepped in. If not for my rescue and the full return of my investment, I would be deeply in debt.”

Helpful Report

Posted 8 months ago

“All's well that ends well! I purchased a refurbished machine from their vax-outlet. It arrived with cracked plastic & an accessory missing. A few weeks later I got around to using the machine but it leaked badly & I requested a replacement which was initially refused "as it has been more than 21 days since receipt". It took several phone calls before Vax apologised & agreed to provide a replacement (which I am very happy with!) Moral : if you buy a Vax make sure that you test it within 21 days!”

Helpful Report

Posted 1 year ago

“I have to admit that my dealings with Vax have been different to those mentioned below. Motor in first motorised bush head melted a pin and it came out of the side, that upgraded it to a better pet hair version no problem. First battery died, again no problem at getting a free replacement (had a spare one luckily) the both of my batteries failed (apparently the batteries are rubbish) and once again replaced without fuss. If you buy directly from Vax the Warranty is activated before you receive it. I have always found customer service staff very polite and helpful. Mark”

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Posted 2 years ago

“Quick delivery! Thought my carpet was clean!!! I hat a shock. Dried in 5 hours”

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Posted 3 years ago

VaxUK is rated 1.7 based on 229 reviews