Vee Dub Transporters Reviews

Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Leicestershire
Rating: 4.70

4.7 Rating 5,435 Reviews

93 %

of reviewers recommend Vee Dub Transporters

4.7

Based on 5,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

help@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive,
Sileby
Leicestershire
LE12 7RZ

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Vee Dub Transporters 5 star review on 14th April 2025

Paul E

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality products, waste of money, do yourself a favour and shop elsewhere”

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Posted 3 years ago

“I would just like to say how disappointed I was with the overall experience I had buying the products from vee fun transporters ,first item was a cab separator for my T5 the rail was bent ! I managed to straighten the rail ,then I ordered 2 front and back VW Matt black badges ,I got 1 Matt and 1 gloss ! I was told to take photos of items then send”

Helpful Report

Posted 3 years ago

Hi Paul, We're sorry to hear that an item you ordered from ourselves had arrived damaged and another incorrect, we can appreciate how frustrating this can be. We can see from your customer services ticket that you managed to get the damaged item rectified and installed in your van. With regards to the incorrect item, it is standard procedure for us to get images from our customers of the item received, and we thank you for sending these over, when we can see what has been received the replacement is then which is what happened in this instance. Apologies for any inconvenience caused with your order. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“I haven't received my order yet !!! So I can't rate this purchase”

Helpful Report

Posted 3 years ago

Hello Bob, Thank you for your review. We're sorry to hear that you hadn't received your order at the time of leaving your review. As you may have seen on our social channels, we have been - and still are - in the process of moving warehouses, which unfortunately has caused some delays to our customers' orders. However, I can see that your order is now with you as of the 28th of May. If you have any questions or there is anything we can do for you, please don't hesitate to get in touch with our Customer Services team via support@veedubtransporters.co.uk. Kind regards, The Vee Dub Team.

Posted 3 years ago

“The lights did not work at all with my T5.1. Aparantly there is a comparability issue.”

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Posted 4 years ago

“Ordered a t5.1 bonnet bra really poor quality, printed checks not individual squares . Have had to jump through hoops to get refund back. Customer service slow to reply.”

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Posted 4 years ago

Hi Martin, Thank you for your review. We are sorry to hear that you were not happy with the item you received from us and that we manage to resolve this for you. We have also taken a look into the response time of our Customer Services team for you and can see that our team replied to your emails within the same day where they were received within our opening hours and the only time there was a wait was when we were awaiting the delivery of your return. Kind regards, Vee Dub Transporters.

Posted 4 years ago

“Hi im still waiting for swivel so i cannot comment on it”

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Posted 4 years ago

“Orderd on the 2nd of November and still haven't received on the 8th November”

Helpful Report

Posted 4 years ago

Hi Ian, We're sorry to hear that your order hasn't arrived with you yet, it was shipped on the 3rd of November with RoyalMail. If your item still hasn't arrived with yourself today, please get in touch with our Logistics team on support@veedubtransporters.co.uk and we will do our best to assist you. Kind regards, Vee Dub Transporters.

Posted 4 years ago

“The seal i had bought would NOT stick at all. I had done it when it was still warm and the metal was dry and it still would not stick. For the amount I paid i expected better. The internal seal was also too long and needed to be cut down but this was not an easy process and ended up cutting about 2cm too short. For the price paid I expected more but this is ti be expected from something that you cant return after TWO days.”

Helpful Report

Posted 4 years ago

Hi Caleb, We are sorry to hear that you are not happy with the items you have received from us. If you could please get in touch with our customer services team on support@veedubtransporters.co.uk a member of our team will be happy to assist. Please attach images and if possible a video of the issue you are experiencing to your email. Kind regards, Vee Dub Transporters.

Posted 4 years ago

“I contacted vee Dub in Ocober 2019 to replace a broken coil over for a lowering kit purchased from them. I had to chase them over and over for this a finally got the replacment in the second week of January 2020. My van had been off the road since so very disappointed with the service. However on the positive when dealt by Ollie in sales, finally I got the spring needed. Garry smith Gary.”

Helpful Report

Posted 5 years ago

Hi Garry, Thank you for your review. I have taken a look into this for you. I can see the initial ticket was set up for you on the 23rd October, however we did not have any reply from you, this was also set up with a different email address, so this may have been the reason. You then contacted us on the 6th December, in which my colleague replied to ask whether it was both springs or just the one that you required, we did not hear back from you to confirm this until the 8th of January . It was then a week later that you confirmed which address that you would like the replacement to be sent to. With this all being said, after we had all of the correct information that we needed to process the replacement, the turn around for this was three days and we emailed to advised that Bilstein were going to drop ship the goods to you. I am sorry that you feel let down and that our service wasn't satisfactory for you, however we could only proceed with the replacement as soon as we had everything we needed to do so. Again please accept our apologies for this. Kindest regards, Vee Dub.

Posted 5 years ago

“i would warn anyone who is contemplating purchasing goods from you...”

Helpful Report

Posted 5 years ago

Hi Mr Taylor, Thank you for your review. After looking into this for you, I can see that you are still in talks with our customer service team. Unfortunately it does look like you received a short seal, please accept our apologies for this. Of course if we had been made aware we could have rectified this and sent another one out to you, however the shorter seal has been fitted and another order for seal was placed by yourself. Unfortunately as you contacted us regarding this 2 months after the item was purchased and received, we are more than entitled to investigate this through image requests etc. to come to a conclusion. The product description does state how long the item should be, and we do ask our customers to check all items within a reasonable time scale to report issues or damage. Should the item have been checked before fitting or before the purchase of the second set of seal, this could have been rectified for you. Our customer services team will be in touch shortly. Kindest regards, Vee Dub.

Posted 5 years ago

“I ordered side bars from this company, the wrong colour bars turned up with the wrong brackets. Was forced to send photos of the error as i was not trusted to be telling the truth about the matter, costing me time and money. They then told me that it was my responsibility to pay for the return and only one company would take them due to the length of the parcel. I refused to do this and demanded that they come and pick them up which they did quite quickly and eventually apologised offering no better service after the fact. Overall not happy with the way i was spoken to and felt like i was dealing with a non professional firm in general.”

Helpful Report

Posted 5 years ago

Hi there, thank-you for taking the time to leave a review. Please accept our utmost apologies that you received the incorrect bars, unfortunately sometimes mistakes do happen, however we try our ver best to help get the problem rectified as soon as possible. I have looked into this for you and the correspondence with yourself and our team. Unfortunately is it standard procedure for our company to ask our customer to send an image if an item is received damaged or incorrectly. If an item is received incorrectly or damaged, we do cover the cost of having this collected, as we did for you in this case. We do apologise that you were not happy with the service you received. I can confirm that the bars are now back with us and your refund has now been processed. All the best, Vee Dub.

Posted 5 years ago

“The item I purchased turned out to be for a different model than mine. The web page was a bit confusing to me. I have tried without success so far to get a return code via phone or the link for returns. So a bit disappointed to be honest., I’m sure it’ll get sorted eventually. But I guess I’ll have to do the chasing. 1 out of five on this occasion 🙏”

Helpful Report

Posted 5 years ago

Hi Phillip, thank you for taking the time to leave a review. Please accept my apologies that the item you purchased is not for the correct model. I have had a look at our customer service tickets and i'm unable to find any correspondence or emails from yourself. I have however now passed this onto our customer service team and they will be in touch shortly to help you. Again please accept our apologies and we hope to sort this out for you shortly. Kindest regards, Vee Dub.

Posted 5 years ago

“These handles aren't too good. They don't lock into the door properly as there isn't enough space between the bottom clip and body of handle. Slightly delicate also.”

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Posted 5 years ago

“Not happy 😊 I asked sales person for a matching barn door carbon fibre strip to match the one I bought from you for bumper he told me they were the same when it came it was not a match so I phoned up another salesman said sorry that is all we do !!!”

Helpful Report

Posted 5 years ago

Hi Graham, Many thanks for your review. Apologies that you had received incorrect information. That is unfortunately all that we do. If you are not happy with the item you have received, please fill in a returns form and we can of course refund/swap the item for you. Again, please accept our utmost apologies for this. Kindest regards Vee Dub.

Posted 5 years ago

“Poor customer service”

Helpful Report

Posted 5 years ago

Hi Andrew, Thankyou for your review. It is nice to have feedback from our customers. I have looked into your order and any correspondence after. I can see that you received the bumper protector but you unfortunately were missing the wipe. You emailed in advising us of the missing wipe and our customer service team replied to your email half an hour later advising that we can of course have a wipe sent out to you, but if you wanted to fit the bumper protector sooner you can use a high alcohol content liquid. Please accept our apologies that you felt this customer service was poor. Kindest regards, Vee Dub.

Posted 5 years ago

“No delivery details and was dropped off with a kind neighbour who took it in? Tracking? Txt message?”

Helpful Report

Posted 5 years ago

Hi Rikki, Many thanks for your review. Apologies that you were not happy with the delivery of your goods. I can confirm that an email would have been sent to advise that the goods would have been dispatched, unfortunately Tuffnells, the courier we used do not offer tracking details or specific time slots. We hope that you are happy with your goods and i'm sure they look great on your van!. All the best, Vee Dub.

Posted 5 years ago

“Item arrived on time but some straps already had the thread holding them fraying and then as we drove along the bonnet cover was blowing up and filling with air as it couldn’t be tightened properly so we will be sending it back.”

Helpful Report

Posted 5 years ago

Hi Emma, Many thanks for taking the time to write a review. Please accept our apologies that the Bonnet Bra arrived to you in that way. Please contact customer service and they will be more than happy to help rectify this problem for you. All the best, Vee Dub.

Posted 5 years ago

“Incomplete order ordered 2 pair of chrome indicator bulbs only relieved one pair, phoned sales team told to email photograph of item? No reply!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear that you haven't received all of your order. We were able to find your phone call on our system, however your email doesn't seem to have come through to our support ticket system which would be why you haven't heard back from us. If you could please forward the relevant information over to our customer services email address, support@veedubtransporters.co.uk, our customer services team will be in touch as soon as possible. Kind regards, Vee Dub.

Posted 5 years ago

“I’m sure you must have some stuff that’s ok but the window winder handle were horrible, straight in the bin !”

Helpful Report

Posted 5 years ago

Hi John, Many thanks for your review, please accept our utmost apologies that the item you ordered has broken. I have had a look into our customer service system and I cannot find anything with regards to this, if you would like to get in touch, we will of course be more than happy to get this replaced. Again please accept our apologies for this. Kindest regards, Vee Dub.

Posted 5 years ago

“Not great ordered a black gloss handle for my van and was sent a white one first time using won’t be again.”

Helpful Report

Posted 5 years ago

Hi Robert, Many thanks for your review. Please accept our apologies that you received the incorrect item. Unfortunately mistakes can sometimes happen and we always do our very best to rectify this. I have looked into this and I can see that you did contact out customer service team and make us aware of the item being sent incorrectly, you also mentioned that you did not want to swap it for the correct item as your van was white so you were willing to keep it. Of course if you have changed your mind and you would like us to swap it for the correct colour, please let us know. We will be more than happy to help. All the best, Vee Dub.

Posted 5 years ago

Vee Dub Transporters is rated 4.7 based on 5,435 reviews