Vee Dub Transporters Reviews

Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Leicestershire
Rating: 4.70

4.7 Rating 5,435 Reviews

93 %

of reviewers recommend Vee Dub Transporters

4.7

Based on 5,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

help@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive,
Sileby
Leicestershire
LE12 7RZ

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Vee Dub Transporters 5 star review on 14th April 2025

Paul E

Vee Dub Transporters 5 star review on 6th April 2025

Paul T

Vee Dub Transporters 5 star review on 25th March 2025

Simon C

Vee Dub Transporters 5 star review on 24th March 2025

Keeley M

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered a rear spoiler for a Transit when I ordered one for a VW T5, took one week to come and collect/replace. Advised me I would get a 2 hour delivery advice, never happened, luckily I was in when delivered by other source having waited in all morning. Nice item but very poor customer service.”

Helpful Report

Posted 5 years ago

Hi Norman, Many thanks for taking the time to leave a review, it is much appreciated. Please accept our utmost apologies for the upset and inconvenience caused with your order. The swap over was arranged with our own courier company, so a 2 hour time slot should have been received via email, apologies you did not receive this. We were in correspondence with you at the time of sorting out your swap over, we have emailed you back on that support ticket offering you a little something to apologise. Should you need anything else, please do not hesitate to get in touch. Kindest regards, Vee Dub.

Posted 5 years ago

“Be aware that your items will not be delivered in outer packaging - so if it’s a present a birthday surprise could be spoilt like mine was! Great product & quick delivery but customer service not great. You receive a standard response when you contact them to voice your concerns”

Helpful Report

Posted 5 years ago

Hi Wendy, We have taken a look into this for you and can see that your order was delivered on one of our own delivery vehicle. We have four delivery vans that we use to deliver goods throughout most of mainland UK, and orders that are local to ourselves almost always get delivered on our vehicles. All of our delivery vehicles are purpose-built inside to accommodate for the items that we sell and all of our delivery drivers take great care with the items that they are delivering, unlike some courier companies. With this in mind we feel that it is unnecessary, and a waste, to package up items that are being delivered on our own vans. Hopefully this clears up why your order turned up with minimal packaging. - Vee Dub Transporters.

Posted 5 years ago

“Helpdesk unhelpful implies the problem is my doing.”

Helpful Report

Posted 5 years ago

Hi Peter, I have taken a look into this for on our support system. After reviewing the ticket I can see that we are still in the process of figuring out exactly what has happened with your steering wheel cover, however with all of the information that has currently been provided to us it does seem that the product is correct and that it the two ends would meet each other if fitted correctly. The stitching on our steering wheel covers are pretty strong so there was no need to worry about splitting the stitching, as long as you are not pulling like crazy then this shouldn't be a problem. We have asked you for some further information and are currently awaiting your reply. Kind regards, Vee Dub Transporters.

Posted 5 years ago

“Despite the positive customer service from the support team it has taken three attempts to deliver and completed my order. I am now waiting for the final delivery to take place. Fingers crossed for a higher level of service in the future.”

Helpful Report

Posted 5 years ago

Hi Darren, Many thanks for taking the time to leave a review, it is much appreciated. Please accept our apologies with the confusion of your order. Unfortunately, mistakes do sometimes happen and we do try our very best to get these rectified in a timely manner. Kindest regards, Vee Dub.

Posted 5 years ago

“Keys v flimsy, had to use wood clamps for the 'easy fit' as not an accurate fit”

Helpful Report

Posted 5 years ago

Hi Steve, Many thanks for your review, We do not have any correspondence with you regarding this in our ticket system, if you would like to get in touch our customer service team would be more than happy to help you. All the best, VeeDub.

Posted 5 years ago

“Received items quickly, but quality was poor, especially the wind deflectors. Full of rough edges and bobbles. A poor fit also. I'm sure there are s lot better suppliers out there.”

Helpful Report

Posted 5 years ago

Hello, Many thanks for your review, please accept our apologies that you are not happy with the product. I have had a look into our ticket system and cannot see any correspondence with our support team. If you would like to get in touch, our customer service team would be more than happy to help. Kindest regards, VeeDub.

Posted 5 years ago

“Complicated one.. The Spoiler supplied looks great in the packet, and the customer service dept have been quick to answer me on this, but the product has been supplied with the incorrect parts for fitting, and there doesn't seem to be any facility for them to supply the correct parts to me.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We have taken a look into this for you and can see that the correct parts were supplied to yourself, however there was a slight issue with the fitting instructions. To fit your spoiler with the black tabs you have received, you will need to drill or thread this to allow for the bolt to pass through. Our Customer Services team did however assist you with the alternative, and frankly better, fitting method of bonding the rear spoiler to your vehicle and we didn't hear back from you, we hope you managed to fit your spoiler. If you have any further questions, please don't hesitate in contacting our team. Kind regards, Vee Dub Transporters.

Posted 5 years ago

“When I contacted Vee Dub to say that several of the the rails were not the right size for the windows I was told that that is the size of the rails in the warehouse. They were around an inch short, and one was a further 5mm shorter. There was no offer of replacements. The tailgate window bottom rail had to be bent around the wiper motor. This makes the curtain difficult to close. The rail ends have to be bent also to fit the caps in, marking them. Why not make caps that fit?? All in all for the price tag of around £250 I was disappointed in the thought that has gone into them. For that price they should be better. So to should the customer service.”

Helpful Report

Posted 5 years ago

Hi Stephen, Many thanks for your review. I have had a look into this for you. Please accept our apologies that you feel this way. I can confirm that the rails do need slight modification due to the rails being made the same and not every contour of a van is the same. The rails that we have here in the warehouse are the same length that you have, as our customer service team mentioned to yourself, which is why no offer of replacements would have been made. With regards to the tailgate curtain rail - It does state on our website that if you have a wiper motor, modification is needed to accommodate for this. You are still within the 30 day period should you wish the return this item. Again, please accept our apologies for this, kindest regards, VeeDub

Posted 5 years ago

“I follow Veedub instruction from YouTube but Window stick out. I realise on video is not a vw T4”

Helpful Report

Posted 6 years ago

Hi Mike, Many thanks for your review, the window in the video is for a T5, however this does not matter, the fitment of the windows is universal. Please accept our apologies that you are having a problem with your window. I have looked into our ticket system and I cannot find a relevant ticket for this problem, please get in touch and we will be more than happy to help assist you with this. Kindest regards VeeDub.

Posted 6 years ago

“Part sent did not fit my 2011 transporter. Also adesive style to which I did not require. Sent parts on return label at a cost of £12.50. Happy (not). Waste of my time and also to my expense.”

Helpful Report

Posted 6 years ago

Hi William, Many thanks for your review. We apologise that you feel this way about the product your received. We unfortunately do not stock the Wind Deflectors that fit into the channel, it does state on the website that they are they bonded Wind Deflectors. As in our terms and conditions we do not cover the cost of returning a unwanted product. Again we offer our utmost apologies that you are were not happy with the items. Kindest regards, Vee Dub.

Posted 6 years ago

“A little confusion arose over what turned up and what was supposed to turn up, on respect of the van version but all was cleared up quickly and efficiently. Great communication, very helpful. Fully recommended.”

Helpful Report

Posted 6 years ago

Good afternoon Peter, sorry to hear you had an issue with your order but glad all was resolved for you and you finally get to enjoy T5.1 Black Bonnet Bra. Thank you for the recommendation, hope to see you again soon. All the best, Vee Dub Team.

Posted 6 years ago

“Unfortunately found roof bars to be poor quality there were some of the plastic lugs broken off , washers did not fit in gaps provided and when you tighten down not even over tightening plastic on bars split where it meets foot plate”

Helpful Report

Posted 6 years ago

Hi Lee, Thank you for your review. I am sorry to hear that you experienced some issues with the product that you purchased from ourselves. I have taken a look on our support system, however I was unable to find a support ticket for yourself. If you could please email any images of the issues you are experiencing to support@veedubtransporters.co.uk, our Customer Services team will be sure to help you out. Kind regards, Vee Dub Transporters.

Posted 6 years ago

“The gear stick extenders are fine, however the hex head grub screws are worse that useless. May as well be made of chocolate. Cannot tighten them up so just a spinning gear stick, marvellous!”

Helpful Report

Posted 6 years ago

Hi David, I am sorry to hear that you are experiencing some issues with the items that you have purchased. If you could please email our customer services team (support@veedubtransporters.co.uk) with some images of the issues you are having and our customer services team will be in touch. Apologies for any inconvenience. Kind regards, Vee Dub Transporters.

Posted 6 years ago

“Very poor packing on the item they sent a replacement which was also damaged due to poor packing. Asked for a refund No quibble would use again but not for such a fragile item.”

Helpful Report

Posted 6 years ago

Hi Terry, Thank you for your review. I am sorry to hear that this happened to yourself, not once but twice. We pack all of our items with care and attention, however unfortunately as soon as the goods leave the building they are in the hands of the couriers. We ship out a lot of the item you ordered without any incidents, but in your case the courier managed to damage both the original and replacement item. This is part of the reason as to why we introduced our own fleet of delivery vehicles which we use whenever possible. Unfortunately it isn't possible to cover the whole of the UK. We are glad to hear that you would use us again, and we hope to see you soon! Kind regards, Vee Dub Transporters.

Posted 6 years ago

“Parts missing from order fit of items on vehicle poor, customer service sent missing parts 2nd class mail. Bonnet Bra fitting cord missing. Roof Rails, screws too short to fit van. had to buy longer ones, plugs and washers missing, overall poor quality product.”

Helpful Report

Posted 6 years ago

“Used DPD where the drive signed for my parcel but didn’t deliver it, they said the driver was upset as he claimed he delivered it, it turned up with another DPD driver some 4 days later, no follow up from veedubtransporters, and then when I open it the mirror covers had blemishes in the carbon print, I guess you get what you pay for.... will shop elsewhere me thinks. Other than that VDT have been pretty good for other purchases.”

Helpful Report

Posted 7 years ago

Hi Daniel, We are sorry to hear that you felt it necessary to leave us a negative review. We have been in touch with DPD regarding your delivery but are still unsure exactly what happened. The information we have from them is that the driver attempted to deliver your parcel and although he could hear noises inside, the door was left unanswered. We were informed that the driver had left the parcel in a safe place, if this wasn’t the case, please accept our utmost apologies on behalf of DPD. In regards to the blemishes on the carbon print, I have taken a look on our support system and am not able to find any contact from yourself. If you had contacted our support team via email on support@veedubtransporters.co.uk, we would have taken a look into this for you. Kind regards, Vee Dub Transporters.

Posted 6 years ago

“When I finally got the product at the moment I cannot get them to work, asked on the T5 forum and most people are having the same problem, in my opinion cheap rubbish from China, stick with the originals”

Helpful Report

Posted 7 years ago

Hello Carl,   Thank you for your review. I am sorry to hear that you are unable to get this item to work at the moment, we haven’t had any issues as of yet regarding our number plate lights.   This product is a direct replacement for the original light and there is a fitting video that can be found on the product page here - https://www.veedubtransporters.co.uk/shop/t5t5-1t6-led-rear-number-plate-lights/ - alternatively, you can contact our customer service team via email on support@veedubtransporters.co.uk.   We hope you manage to get these lights installed on your Transporter and we hope to see you again soon.   - Vee Dub Transporters.

Posted 7 years ago

“Very disappointed with package that the item I order arrived in. There was no paper work at all, no list of parts or instructions and absolutely no mention of Veedubs as a company. I sent a facebook message then rang and gentleman said this is the way we generally send things out. Which I found hard to believe however he was helpful he found and sent me a link to instructions and confirmed I had all the correCt screws.”

Helpful Report

Posted 7 years ago

“Wrong part sent. Was told couldn't send correct part until they received wrong part back. Strange idea. Still waiting for correct part.”

Helpful Report

Posted 7 years ago

Hi Adrian, unfortunately it is standard policy to request the return of the incorrect goods before re-sending goods, we did provide a paid-for label for you to make this process easier. Sorry you weren't satisfied with this!

Posted 7 years ago

“The order took 4 days to arrive which isn’t the end of the world but what I was more disappointed in was the quantity of the product. I received two items one was led side repeaters for my t5.1 transporter and the other led reg plate lights both of poor quality and bad fit”

Helpful Report

Posted 7 years ago

Hi Stephen, the item was despatched the morning after you placed your order and should have arrived on the Wednesday (which is our standard 2 day delivery service) however it didn't reach you until the Friday, apologies for that. Can you contact customer services on support@veedubtransporters.co.uk in regard to not being happy with your products and we will get this resolved for you. Regards Vee Dub

Posted 7 years ago

Vee Dub Transporters is rated 4.7 based on 5,435 reviews