Vee Dub Transporters Reviews

Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Leicestershire
Rating: 4.70

4.7 Rating 5,434 Reviews

93 %

of reviewers recommend Vee Dub Transporters

4.7

Based on 5,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

help@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive,
Sileby
Leicestershire
LE12 7RZ

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Vee Dub Transporters 5 star review on 14th April 2025

Paul E

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY DISSAPOINTED After checking the video for fitting the side repeaters I was disappointed to find that the connection has been changed from that shown in the video and was nolonger compatible with my wiring on either side of my van. I will now have to get these fitted by my local garage at more expense.”

Helpful Report

(Vee Dub HQ) - Posted 2 months ago

“As a first time customer I’m not that impressed when my parcel arrived i was missing the wiring loom for my new lights also never received the x3 free gifts when i contacted you I was told it would be sent out Monday which I understand that it was the weekend coming up but I do believe it could of been sent 24hr courier we are now Tuesday and still hasn’t arrived and the original order was place in the 28th dec understanding that you was closed until the 2nd of jan but I still would of expected to receive what I ordered by the 4th of Jan”

Helpful Report

(Vee Dub HQ) - Posted 3 months ago

“I had ordered a set of rear lights for my wifes T5, to get it ready for a festive break. I was sent two drivers side lights instead of a set. Upon contacting them i was sent an automated royal mail returns link which was very convenient & easy to use. I also emphasised the time constraint i had which is exacerbated with high demand on couriers. They said they will dispatch a replacement as soon as i handed over one of the lights to royal mail. Within 10 minutes of this correspondence, i emailed them stating that i am sending the item back imminently to which i got no reply. I had to chase them up the next day to enquire if a replacement had been despatched yet, they said i had to send them proof of despatch. I was told their email states that i need to send them proof, which it absolutely does not. I assumed their automated returns process was able to be accessed by them, i also emailed them as & when i despatched the item to make sure they were aware. The initial mistake & poor communication & attentiveness afterwards was & is infuriating. The attitude shown was completely nonchalant & they would not be bothered to reply to me twice. Judging by other reviews, it seems this sort of thing is a rare occurrance but i have no confidence in Vee Dub transporters. The replacement has yet to arrive and i am keeping my fingers crossed that i get the correct light eventually.”

Helpful Report

Posted 4 months ago

Hello, We do apologise you have incurred these issues with your order. I have looked into this for yourself and can see you had ordered a set of rear lights. unfortunately, you had received two of the same side. Looking at the images you had sent across, you had received the correct boxes however, one of the lights had been put in the box incorrectly from our manufacturer. You were sent our free royal mail returns link and advised that once this had been handed to royal mail if you let us know we would be more than happy to send out a replacement due to your time constraint and also with how busy the couriers are at this time of year. Unfortunately, we did not receive proof that this had been sent and this is what we were waiting for to send your replacement. You had then emailed ourselves to ask if this had been sent, to which you were advised as we had not received confirmation the replacement had not been sent. I can see you had then sent confirmation and a replacement has been issued. Your replacement light should be with yourself shortly. Please accept our sincere apologies for the inconvenience caused surrounding your order. Kind Regards, Vee Dub Management.

Posted 3 months ago

“Have not received any products thus far.. Still awaiting my delivery”

Helpful Report

(Vee Dub HQ) - Posted 4 months ago

“Sent wrong part. Filled in returns form online. Never heard back.”

Helpful Report

(Vee Dub HQ) - Posted 5 months ago

“I had high hopes of excellent customer service when the highly experienced converter of my new camper was unable to fit VW Decals. Sadly I was wrong! Without video or photographs the request for help was flatly denied.”

Helpful Report

Posted 8 months ago

“Ordered multiple items, one item was missing some clips which were replaced without a problem. Another item was not correct for my model of van, this was not made clear & apparently the customer is expected to take old part off and compare to images of small details online before purchase and not just look at what the part was listed to fit. Veedub making the customer pay return postage. Communication regarding this was terrible, customer service giving conflicting info & initially offering the same part or a store voucher for half the cost. I totally disagree with this being acceptable service and will not be using them again”

Helpful Report

Posted 9 months ago

“Parcel left outside and isn’t anywhere to be found. Contact customer service to be told to file a police report”

Helpful Report

Posted 9 months ago

“£11 for a sticker with faded colours is a bit much for me to be honest”

Helpful Report

Posted 11 months ago

Hello, I have looked into this and can see you had replied to one of our marketing emails on Friday afternoon. Our customer service team had replied to yourself to confirm what the issue was for them to be able to look into this further. If you could please reply to their email regarding this the team will be more than happy to help. We do apologise for any inconvenience. Vee Dub.

Posted 11 months ago

“Described item as fitting my vehicle - part did not fit my vehicle.”

Helpful Report

Posted 11 months ago

“Quality was really poor but the prices are cheap. Id rather pay more for quality. Very disappointing.”

Helpful Report

Posted 1 year ago

“Unfortunately these cannot be used on barn door by one person so are no use to me. They need to be held in place from inside the van while the an other person outside closes the door. It does not state this anywhere on the website and there are no instructions with them.”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 year ago

“Didn’t work”

Helpful Report

Posted 1 year ago

“Items are great and delivery is as good as can expect. Customer service however is very poor. Same as always, happy to take your money but no interest in giving it back.”

Helpful Report

Posted 1 year ago

Good afternoon, Many thanks for your feedback and we are sorry you feel this way. We have taken a look in our system and we can confirm that you had two seperate orders and this is why you have been sent two splitters. At the time you placed order, you will have received email confirmations for both orders with different order numbers being 595811 and 595813. This will have come from Vee Dub Transporters, VanPimps is the group hence why you have been receiving correspondence also. We have taken a look in our payment system and cannot see any errors for around the time you placed your order or for that day, everything is how it should be in our payment system for yourself when you placed your orders. If there was an error, payment would have been taken twice on the same order number. If you wish to return the item please submit the returns form as per the link below, however you will be liable for the return postage charge as you have ordered this item in error. Apologies for any inconvenience caused. https://www.veedubtransporters.co.uk/returns-authorisation-form/

Posted 1 year ago

“The product that I bought clips snapped off as soon as I put it in place with no force just pushed on as supposed to. Unusable product.”

Helpful Report

Posted 1 year ago

“Still waiting for my order, emailed vee dubs, was promised it would be resolved, had no reply, contact numbers send you to emails. Very poor.Looks like I will have to charge back through my bank, definitely won’t be using again.”

Helpful Report

Posted 1 year ago

Hello, We do apologise for the inconvenience caused. I have looked into this for yourself and can see there was an issue with your order at the couriers depot. I have replied to your support ticket (120558) regarding this. If you could please advise through this support ticket of how you would like to proceed and we will of course get this arranged. Once again we do apologise for the inconvenience this has caused. VeeDub.

Posted 1 year ago

“Still haven’t received my package nearly a week later after paying for 2day delivery”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I have looked into this and can see that your order is out for delivery today, it seems there was a delay with the courier. We do apologise for this and would like to set up a 10% discount code for yourself. We will send a reply to your support ticket to get this issued. We do apologise for the inconvenience caused. Vee Dub.

Posted 1 year ago

“Haven't received the order”

Helpful Report

Posted 1 year ago

“Number plate lamps don’t work and terminal snapped off so now in bin”

Helpful Report

Posted 1 year ago

“Don't ask for any advice, you won't get any. I asked and really wish I hadn't, awful customer service”

Helpful Report

Posted 1 year ago

Hello, We do apologise for any inconvenience caused. Unfortunately your request for information was about a product we do not stock so therefore we are unable to advise on this. Once again we apologise we could not help further on the matter. Vee Dub.

Posted 1 year ago

Vee Dub Transporters is rated 4.7 based on 5,434 reviews