Verisure Reviews

Name: Verisure
Rating: 1.18

1.2 Rating 45 Reviews

4 %

of reviewers recommend Verisure

About Verisure:

Verisure is the leading provider of professionally monitored alarm systems in Europe and Latin America, with over 5.5 million customers worldwide.

Verisure alarms offer you all round protection and control over your security anytime, anywhere.

We Detect Earlier — Our advanced technologies detect any potential intrusion before it takes place.

We Respond Faster — Verisure's 24/7 human-monitored alarms have an average response time of just 20 seconds.

For urgent customer support inquiries, please call 0333 200 9000.

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“This company is no different to any other scam artist. They trick you into believing you are buying their equipment when you are just renting it. And now months after I have canceled my contract they are still trying to harass me for payments. I do not owe it. Seems this is how they spend most of their time. Stay clear they are not honest people.”

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Posted 6 months ago

“VerySure is a criminal organisation. They ganged up against me with my university’s security company. They deleted all my outdoor CCTV doorbell footage because my neighbour stole it. My neighbour also ganged up against me with university’s security. Also they don’t cancel my contract and keep asking for money. They blacked mail me by debiting my account for a good year after I cancelled the contract. Plus they provide the university security with an EE mobile number to call me. The university security guard Ms Joanna McKinny called me in Oct 2023 shouted non stop. Accused me of harassing one of my former colleagues whereas I never worked for the university. I looked up for the mobile number and found the website called [Who called me]. There was over 4000 comments stated that the number belongs to VerySure and it is a scam number. I complaint to the university casework office and provided them with the link to the page. But the owner of the website removed the comments and changed the URL to a different page for a different mobile number and also has blocked me sp I can’t enter the website. They are a gang. One star is too much to rate them. VerySure is -5 star.”

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Posted 6 months ago

“they scammed my mother by tricking her into buying their security system. we can't even cancel (even though it was installed less than 24 hours ago) this is so dishonest against elderlies.”

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Posted 6 months ago

“Total disgrace of a company stay well back from this company they pressure you in to suposto be buying but not you will get a second hand system they tell you system will be yours if you decide to cancell my friend was hear with so everything they say are lies they get you on monthly agreement then it goes up they harass you for payment then leave your house needing re decorating I would never recommend this company thercare a more reputable company's out ther do your home work look on watch dog about them read reviews do not go anyware near this company they are a total disgrace of a company”

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Posted 6 months ago

“Not a fan of latest verisure. Where Dave has been burgled obvio he's upset as this causes not only physical damage but also emotional damage. Instead of sympthising with Dave neighbour belittle's by stating if thief comes/ interested people like her wealthy/well to do people have no chance.”

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Posted 7 months ago

“Absolutely rubbish APP followed by equally rubbish customer service and technical support.”

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Posted 7 months ago

“I begrudge even giving this company 1 star. They installed our system 8 weeks ago and neither internet camera has ever worked correctly. They couldn't get our outside camera to work from day one. Paid £1100 to install the system and £69 per month. After three attempts of them coming to try to fix the system with no success I called to cancel and have a refund. I got a call today to say that we can't have a refund and we need to pay 12 months of the £69 to uninstall as we are past the 15 days cooling off period. Worst company I have ever had to deal with.”

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Posted 7 months ago

“Worked there have failed to even pay me my basic wage of 1,400 when worked a full month they told me I wouldn’t be getting my commission which totalled to 1k so I was told I’d get my basic when receiving pay I was only given 900 pounds not even my basic and nothing has been done about it DO NOT WORK HERE”

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Posted 8 months ago

“I recently posted a negative review for a young man when I was trying to cancel my alarm system. In all fairness today I made contact with a young lady rep who managed to cancel my service without any fuss or argument......this is the service I expected in comparison to the young man I spoke to this young Lady offered outstanding customer service. So in all fairness I have to write this review”

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Posted 8 months ago

“Worse company to deal with . Unprfessoonal .unhelpfull. Have stock if you want any additional equipment. Do not buy from them”

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Posted 9 months ago

“Their system is unreliable. Trying to activate and deactivate from the app cannot always be done. And the only way to fix it is to reset the home device *manually* So, if you are out of town you will be left without service until you come back. Don’t waste your money.”

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Posted 9 months ago

“I cancelled my contract within 90 days & still waiting for a refund of £587 the system was removed on 16th January 24 & when I contacted customer service I was told everything would be put back in my account. But no still waiting lies after lies”

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Posted 10 months ago

“Trying to get a refund is like pulling teeth fobbed off when u ring been waiting nearly a month absolute joke liars after liars took there money quick enough”

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Posted 10 months ago

“I had verisure cameras in my car park . After 2 years of using verisure I realize just last year that the number plate of my car could not be seen. I contacted verisure and now they tell me the cameras cannot focus on the third floor. I don’t understand why I was not told this before having paid and installing the cameras. I feel that I was mislead and cheated by verisure security.”

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Posted 11 months ago

“terrible they are the worst company I have ever dealt with! They cannot be bothered to even investigate let alone resolve complaints. we will be cancelling the service.”

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Posted 11 months ago

“So dreadful. I stopped paying because I couldn't even get through to them.”

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Posted 1 year ago

“Awful service, avoid at all costs! We were clients for 6 years and in the last 12 months the service quality deteriorated dramatically. We are currently trying to cancel as we are moving home but they are making it very difficult & time consuming on purpose! One of the worst customer service we ever experienced.”

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Posted 1 year ago

“Terrible company. They will stop at nothing to avoid you cancelling your policy. Do not let them into your house or take a policy out with them. You will have months of stress trying to cancel the policy. They just keep cancelling your cancellation then hound you fir money”

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Posted 1 year ago

“My father in law has had the same 3G flip phone for over 20 years. We got him a 5G phone and put on our account and told him to cancel his old verizon account. He is nearly 83. Couldn't remember his pin and his phone doesn't have text. No email on account. So our only option was go to a store (sorry, not taking the elderly to a phone store, this is non essential, during flu and COVID season) or wait until the account cancelled itself after 60 days or so of inactivity. Nice, another $60 for verizon. We had his account number but that didn't matter. It was appalling. The service rep advised "you can complain, because people hate this, but it won't change the outcome. Will never use this carrier.”

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Posted 2 years ago

“Incroyablement inutile!! Le système de détection des chocs, MoonShot, est clairement I-N-U-T-I-L-I-S-A-B-L-E. Il se déclanche à chaque coup de vent.”

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Posted 2 years ago

Verisure is rated 1.2 based on 45 reviews