Verisure Reviews

3.3 Rating 101 Reviews

C-

Happiness Grade

About Verisure:

Verisure is the leading provider of professionally monitored alarm systems in Europe and Latin America, with over 5.5 million customers worldwide.

Verisure alarms offer you all round protection and control over your security anytime, anywhere.

We Detect Earlier — Our advanced technologies detect any potential intrusion before it takes place.

We Respond Faster — Verisure's 24/7 human-monitored alarms have an average response time of just 20 seconds.

For urgent customer support inquiries, please call 0333 200 9000.

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Verisure have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their refunds.

20.00%

Industry Average

“ Our device became faulty whilst away for 2 months. They tried calling us twice whilst abroad, on our return I asked for compensation for the 2 months my house was not alarmed. They Saif they can't refund.... WTF ”

- M

“ After three attempts of them coming to try to fix the system with no success I called to cancel and have a refund. ”

- Anonymous

“ I cancelled my contract within 90 days & still waiting for a refund of £587 the system was removed on 16th January 24 & when I contacted customer service I was told everything would be put back in my account. But no still waiting lies after lies ”

- Anonymous

91.49%

Industry Average

“ All perfect customer service A to Z Thanks ”

- Serpil C

“ Darcy gave excellent customer service and helped come to a resolution that I was happy with in a timely manner. Everything a customer needs was met by her. ”

- Anonymous

“ They give a good service and add a sense of Security ”

- Madeleine P

Verisure Reviews

Refunds - Difficult

Customer Service - Good