Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was ok”

Helpful Report

Posted 2 years ago

“It was really simple and easy. Felt that my items would be safe at this location.”

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Posted 2 years ago

“Very friendly staff and everything went quickly and easily.”

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Posted 2 years ago

“What a relief it was to drop our luggage at a safe spot while we waited for our room to be ready! It would’ve been such a bummer to haul around our bag while we waited—thank you!”

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Posted 2 years ago

“Service was good. Suitcases were carefully care..”

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Posted 2 years ago

“Amazing and easy!!! What a fantastic way to help travelers.”

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Posted 2 years ago

“The Cleaner of Cleaners is located just a about a block from the Blue line Metro station, and 3/4 mile from the National Botanical garden and National Mall. Friendly proprietor!”

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Posted 2 years ago

“Simple, convenient, and inexpensive. Dropped off to large bags which gave us the chance to explore Boston unencumbered for the day. Location was near a metro line and the airport.”

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Posted 2 years ago

“It was easy to drop off our luggage.”

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Posted 2 years ago

Hello Joanne, Thank you for your feedback. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Quick and easy, fast service and the lads behind the counter spoke English and were helpful”

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Posted 2 years ago

“This was a great idea! We were able to enjoy a day of vacation that we would have spent “babysitting” our luggage. The business we were assigned to was staffed with friendly, professional employees. The cost was very reasonable. We will definitely use Vertoe again!”

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Posted 2 years ago

“Great way to store our luggage whilst we we went biking in the Barcelona area for a few days. The host was really helpful. Convenient opening hours to drop off and collect our luggage and a professional and friendly service.”

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Posted 2 years ago

“Really helpful staff and very convenient for having an early check out and late flight”

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Posted 2 years ago

“Super easy to use really nice people and very much needed service!”

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Posted 2 years ago

“The unit was clean and well furnished. Very near metro stop, grocery and eateries. The neighborhood is still very much under transition and does not feel safe in the evening hours. If you decide to rent this property please be advised that the check-in process is disorganized. The onsite desk attendant was not aware that we had rented a unit and had no information on how to gain access to our rental. After an hour the issue was resolved, thanks to the onsite attendant. The customer service center did not follow up or make sure our issue was resolved.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Also, our customer service was not informed on the situation. We apologize if no one contacted you that day. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Great experience! Luggage was stored safely and staff was very nice.”

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Posted 2 years ago

“Had to pay extra for keeping a small carry bag at the shop.”

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Posted 2 years ago

Hello Vaisakh, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“I was hesitant to try this service, but everything went great. The proprietor of the business hosting this was sharp and welcoming and took good care of my bags.”

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Posted 2 years ago

“Nice and kind people”

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Posted 2 years ago

“Mike is nice and the puppy is adorable 🥰”

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Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews