Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use, the area where they keep your bag is open but it looked manned 24hrs, the man taking the bag was very polite, and when picking up, again it was very easy just show the photo of the unique code they give you and you get your bag. It is a 1 minute walk from Victoria station, great location, I would recommend”

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Posted 2 years ago

“I am not 100% satisfied with the experience I had with vertoe. I booked the storage location and within 5 minutes I tried to cancel and requested a full refund. The location was not what I expected at all. When I received the location and picture of the storage facility, I did not feel comfortable leaving my belongings there. Furthermore, when I googled it google said it was permanently closed. Needless to say, I tried to immediately cancel and I found alternate storage luggage at a safe place. I have requested a refund several times and it has been denied.”

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Posted 2 years ago

Hello Andrea, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We're sorry if we were unable to issue a refund. We have checked this issue by the time you emailed us. Our customer support investigated on the locations' store hours and the location owner confirmed that they were open during your drop off time. You may email us back if you decided to book for our service at any location and we would be glad to give you credit for your next booking. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“It was perfect! We left the luggage for 4 days and we pick it up very easily and fast.”

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Posted 2 years ago

“great concept which was very helpful while i was in between accommodations”

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Posted 2 years ago

“My bags were not stored safely. The store owner asked me to leave them by the door of the store. I thought he would put it away, but it was left there, no lockers, easily accessible.”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“The service was friendly and helpful. Both drop-in and pick -up was efficient.”

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Posted 2 years ago

“Good location and very handy for leaving our big bags. However we were not given any of the ties to lock our bags like Vertoe said we would get and so it was a bit concerning leaving our bags, however nothing had been touched in them when we returned.”

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Posted 2 years ago

“The attendant who received our bags and stowed them for the day was great. The attendant working in the evening didn't have a clue about our bags; he was unfriendly and unhelpful. Three stars may be generous, but we did retrieve our bags unscathed and for that we are grateful.”

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Posted 2 years ago

“Very nice! Made our lay over sooo much easier!”

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Posted 2 years ago

“Excellent. Leave your baggage and go sight seeing for most of the day.”

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Posted 2 years ago

“It worked great! We were very happy.”

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Posted 2 years ago

“The owner of the shop was super nice and the service was fast and easy. The only downside is that there is no clear sign outside so might be difficult to find in the beginning.”

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Posted 2 years ago

“The store where I was supposed to drop my bag off was closed. Padlocked shut.”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. I have confirmed with the location and they did open late at the time because one of the employees who was supposed to open that day had a car accident. Because of this, I have cancelled your reservation under Booking 162673. Please allow 5-10 business days for the amount to be reflected on your account. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“The owner was super helpful and adorable! So happy with the service. I will recommend it to everyone!”

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Posted 2 years ago

“Perfect service. Made the day enjoyable.”

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Posted 2 years ago

“It’s very convenient place”

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Posted 2 years ago

“Everything good”

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Posted 2 years ago

“Extremely helpful & convenient!”

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Posted 2 years ago

“Very useful service for travelers and backpackers. Easy booking and convenient locations. However, the storage facility owners seemed unsure about the booking and payment I had made.”

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Posted 2 years ago

“All good. No problems.”

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Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews