Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agil servicio”

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Posted 3 years ago

“Very convenient and safe way to drop off luggage if you need to check out of your hotel but have a late flight. Many locations you can use to drop off. The gentleman at this location was very nice. Be sure to check for closing hours.”

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Posted 3 years ago

“This luggage storage service was fast and easy.”

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Posted 3 years ago

“Quick and easy! Exactly what I needed”

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Posted 3 years ago

“Etiquetar equipaje”

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Posted 3 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com. -Vertoe Support

Posted 3 years ago

“Worked well. There's no real security. You have to trust the shop/location owner/manager/worker to store your bags safely. But, we did it and collected our belongings when we were done.”

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Posted 3 years ago

“Super nice people. Super trustworthy.”

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Posted 3 years ago

“He knows what to do. Easy to check in and out.”

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Posted 3 years ago

“Easy, convenient, and affordable. Made a reservation on the fly and found the location within a 3 min walk from Penn station.”

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Posted 3 years ago

“the first order i put in and paid for was for 9 hours but only showed up as half an hour. there is no customer service phone number so you have to put your request in by email. thus i was forced to place another order essentially costing me double until the first order was refunded (took 1.5 days). the place itself is not a bright clean antiseptic storage facility but rather an outsourced convenience store that was filthy filled with equally as filthy, untrustworthy looking staff. i took my passport and all important documents with me.”

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Posted 3 years ago

Hello, We apologize for the experience you had received. We will be investigating this matter further and making sure the location partner is abiding by our safety standards. We assure you that all our locations have been thoroughly vetted and will be abiding by our safety protocols -Vertoe Support

Posted 3 years ago

“They were really accommodating and professional!”

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Posted 3 years ago

“It was easy, convienient close to my hotel and Penn Station and the gentleman at the location was nice effiecient and friendly.”

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Posted 3 years ago

“Fast friendly service”

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Posted 3 years ago

“Excellent service! Totally recommended.”

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Posted 3 years ago

“Nice owners and great location”

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Posted 3 years ago

“Everything perfect”

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Posted 3 years ago

“Horrible service. Bait and switch. They won’t provide the address until you paid. Once the location was shown it was across town from where I was. Horrible”

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Posted 3 years ago

“Process is so simple and convenient. I wasn't worried at all about my bag while I went about my day. Very close to the location I needed it for.”

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Posted 3 years ago

“Good service. Inside a Gift Shop. Few pointers. You need to take a pic of your tags and person will not know what the tag is unless you show the photo! Small or big bag all the same price. You can pay there too.”

Vertoe 5 star review on 9th November 2021

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Posted 3 years ago

“Very welcoming and safe location. Well located near the airport. Unfortunately cannot walk to airport or the strip. But the manager was so nice, she gave us a ride to the airport.”

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Posted 3 years ago

Vertoe is rated 4.6 based on 5,119 reviews