Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and sooo reliable when needing to get rid of your luggage for the day.”

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Posted 4 years ago

“Good services, thanks”

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Posted 4 years ago

“Great work! Very punctual and great care for the goods.”

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Posted 4 years ago

“This service was literally a lifesaver. If you have to check out of your hotel much earlier than your flight home, this is a dream come true. The lady that helped me was sooooo kind. I will definitely use them again the next time I’m in Vegas. So good.”

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Posted 4 years ago

“I had a wonderful experience! I kept my bag at Hostel Fish and it was a wonderful way to get introduced to Denver. The host was very friendly and even gave me food suggestions. The service was also very affordable and reliable, as all other luggage storage options were maxed out.”

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Posted 4 years ago

“You saved the day after my hotel refused to keep my bags for few hours so thank you! Overall I am very satisfied with everything starting by the easy online booking l, the accurate destination address and description, the guy who took my bags and the guy who handed them back, and the reasonable price.. I will be back without the 10% discount”

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Posted 4 years ago

“Nice place for luggage storage close by lax airport.”

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Posted 4 years ago

“I was in New York and wanted to site see but had checked out of my hotel and still had 7 hrs before i left!! I quickly googled lockers and found this site. I stored my heavy luggage for 4 hours!! It was so easy and convenient i paid for and filled out all my info while in route to the location which was only literally steps away from where i was standing ..”

Vertoe 5 star review on 4th January 2021

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Posted 4 years ago

“Un lieu de dépôt de valises nous a refusé alors qu’on avait déjà payé et comme Vertoe n’a pas de numéro client on a jamais reçu leur aide”

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Posted 4 years ago

“Good service and good people:)”

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Posted 4 years ago

“Was very helpful to store a bag during the day. Was able to drop off at a postal annex and was very official, which was comforting. The bags received tags that matched to a claim ticket. Bags were in good shape and the process was simple.”

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Posted 4 years ago

“What a convenience. I took the train to penn station with a big piece of luggage but was flying out 2 days later. Instead of lugging my luggage around, I left it with vector. When I went to get it, I left my phone on the counter. The worker ran to the corner to give me my phone. Great!”

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Posted 4 years ago

“The owner was incredibly kind and hospitable, he charged my phone and let me put my food in the refrigerator in the back while I explored the city!!”

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Posted 4 years ago

“This service was a lifesaver for a day when I wanted to walk around Cambridge before my flight without needing to lug my bag around. They have an extensive network of locations, and the service was impeccable. It felt secure and was so very helpful, not to mention completely affordable.”

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Posted 4 years ago

“Best idea ever. For all travelers in need. It was fast booking online and there are so many places to storage.”

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Posted 4 years ago

“This is such a brilliant idea. My partner and I were traveling around New York and had already checked out of the hotel but had a few hours to waste before our bus arrived and we didn’t want to lug around our heavy luggage. We discovered Vertoe through the Airbnb we stayed at and we were so thankful. Amazing experience, there are so many locations and our luggage was safely locked up so that we could walk freely throughout the city.”

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Posted 4 years ago

“Kind, professional, courteous, efficient and very convenient location.”

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Posted 4 years ago

“Very quick and easy to use! Super convenient for before you check in to wherever you are staying. I would recommend this to any traveler.”

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Posted 4 years ago

“The service is convenient. However our bags were left out in an open hallway which customer's had access to.”

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Posted 4 years ago

“I bought the service in Houston, I rented a lock for a couple of hours, paid online over their website, after the payment the company provide me the address of the locker, I took a uber to the location when I showed up the place was CLOSED, the address was 2001 Commerce BLVD in Houston, it was 9:30 in the morning, I end up renting a car and left my bags inside of it while I visited the city... It was 11 dolares wasted.”

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Posted 4 years ago

Hi Thiago, I'm sorry to hear about your experience. Reliable hours are a priority for us and we will speak to the location owner about this unforeseen closure. Please reach out to support@vertoe.com and we can issue you a refund for this booking. Thank you, -Emily

Posted 4 years ago

Vertoe is rated 4.6 based on 5,119 reviews