Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

Questions

Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Vertoe made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with very friendly and helpful staff. This was my first time using the service, and I would definitely recommend it to anyone. I was able to securely store my luggage so that I could explore Toronto. Retrieving my items a few hours later was also a very quick and easy process.”

Helpful Report

Posted 2 years ago

“My boyfriend and I were so happy to find this app find this app. We were able to store our luggage at a local place of business and explore the Boston wharf area before heading to the airport. We didn't need To carry our baggage with us everywhere! I will be sure to use them again in other cities”

Helpful Report

Posted 2 years ago

“EXCELLENT!!”

Helpful Report

Posted 2 years ago

“Easy to use.”

Helpful Report

Posted 2 years ago

“Parfait et confortable !!!”

Helpful Report

Posted 2 years ago

“Pendant un certain temps, d'accès au site a été perturbé la journée du 21 août 2022 ce qui ne m'a pas permis d'annuler une réservation dans les temps. Vertoe n'a rien voulu entendre et je n'ai pas été remboursé. Dommage”

Helpful Report

Posted 2 years ago

Hello Laurent, Sorry to hear that you had a negative experience with us. We checked the history of your booking and you booked twice under 2 diffent locations. The first location you booked is under Allo Velo Cafe located at 141 Rue du Shannon, Montreal, QC, Canada which you have cancelled same day at 01:06 PM. The other booking you made was for Parc Suites Hotel located at 3463 Avenue du Parc, Montreal, QC, Canada which you requested to cancel via email. We were able to respond to you about the guidelines on our Vertoe Cancellation and made it clear that the second request was not eligible for booking. The amount on the 1st cancellation you made will be credited to your account within 5-10 business days. If it has not yet been credited within that timeframe, please email us immediately at support@vertoe.com. If you have any concerns moving forward, please don't hesitate to email us directly. Thank you.

Posted 2 years ago

“It s good and legit. Make sure to use the tag as lock in ur zipper bags”

Vertoe 5 star review on 22nd August 2022

Helpful Report

Posted 2 years ago

“The storage of my luggage was very easy. The store opens from 11 am to 10 pm, so I had plenty of time to enjoy the city.”

Helpful Report

Posted 2 years ago

“Very easy to find Received bags back efficiently and in perfect condition Very pleased”

Helpful Report

Posted 2 years ago

“I used Vertoe for the first time in Nashville. I used the location by Centennial Park. When I received my confirmation email, it stated that I would receive a tamper proof seal for my suitcase. At this Vertoe location, they did not provide the tamper proof seal. When asked, they stated “oh we don’t have anymore of those.” It made me feel very uneasy about leaving my suitcase there but I decided to. Picking up my suitcase was no problem. I just wanted to give feedback that all locations should make the tamper proof seal a standard.”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear that you had a negative experience with us. We have always been in touch with our partner locations about the Vertoe Seals. We always make sure that they still have some left before running out. We apologize for what happened during this time. Rest assured this will not happen again. For any other concerns, feel free to email us at support@vertoe.com. Thank you.

Posted 2 years ago

“We paid to leave our luggage at one of Vertoe’s locations until 10pm, but when we got there we were told we could only leave it until 6pm. We therefore had to carry our luggage around with us all day, as Vertoe have no contact number or helpline. We have not received a refund. Avoid this company.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. We are currently working on getting the correct hours of this location. We have also cancelled your booking during this time. Please allow 5-10 business days for the amount to be returned to your account. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Nice, friendly transactions and a very safe place to store your bags.”

Helpful Report

Posted 2 years ago

“The locker is actually a store, but everything went smoothly.”

Helpful Report

Posted 2 years ago

“Was really good! Smooth service”

Helpful Report

Posted 2 years ago

“We booked online and it didn't give us the exact location until after we booked and paid which felt really annoying and a bit sketchy to begin with. Then when we showed up we had to wait in line for ages - about half an hour, and it was a small post shop with a rude man running it. When we booked, it didn't say anything about having to pay extra for bigger bags (ours were 2 wakeboarding bags) and we had to pay for the whole day even though we were only storing them for 2 hours, then when we went to drop them off he said that we needed to pay more for oversized bags. I talked to him and said that we had to pay for the whole day and were only leaving them for 2 hours and he reluctantly took our bags. It was not the nicest experience and I personally wouldn't recommend it.”

Helpful Report

Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Excellent customer service is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. We are reviewing the location to make sure they follow our protocols. Also, the reason why the complete address was given right after the booking confirmation is for our locations' space planning and security reasons. Our rates are also per item/business day so even if you store your bags for a few hours, we have a fixed rate for it. Don't worry as we are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Very useful for short travels”

Helpful Report

Posted 2 years ago

“Facil proceso de reserva. Tranquilidad y autonomía al poder dejar el equipaje por unas horas.”

Helpful Report

Posted 2 years ago

“I needed someplace t leave my luggage for a week. Paid in advance and went to the place. They had no blue tags and thought I should have them! Checked with Vertoe and they should have had them. Anyway, I had no choice but to leave my stuff there. It was kept behind the counter in a Gas station. Although it was intact when I got back, I did not feel it was particularly safe. I don't think I will use this service again.”

Helpful Report

Posted 2 years ago

Hello Liam, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We have checked with the location and they received tags a little later than your booking time. No need to worry as each location is verified and trained by our team before being listed and they make sure to keep your luggage safe from drop-off until pick-up time. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“Rapidité de réception des confirmations, et bonnes informations Super”

Helpful Report

Posted 2 years ago

“Could login to the app to check details of my order. Could find the luggage storage place in London, tried to use Google maps which shown where the place was but said Permanently Closed. Won’t be using again and waste of £25.00”

Helpful Report

Posted 2 years ago

Hello Simon, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We called the location and they are still open from 9AM to 8PM Monday - Sunday. The location's old name is Metro Express and the address is 345 Gray's Inn Road, London WC1X 8PX, UK, near Kings Cross Station. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews