Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy system to book a locker. convenient location, we need a temporary locker in downtown Toronto. Worked perfect for us. Staff super friendly !!”

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Posted 4 years ago

“This was such an easy process, from booking to drop off to pick up. The store that stored my bag went above and beyond. I will uses this service again for sure.”

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Posted 4 years ago

“This is an excellent service at a very reasonable price. We had a few hours to kill after our Airbnb checkout and didn't want to lug around a suitcase. I was able to make a booking in a few simple steps and was given an address to drop off the luggage. Check in and check out was quick and smooth - hardly took 2 minutes. The staff sanitized the bag before returning it to us.”

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Posted 4 years ago

“It was so nice to be able to drop our bags right by our house that wasn't ready yet! Friendly and trustworthy!”

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Posted 4 years ago

“So, I took my bag to Bertie so I didn't have to walk around with it. They were very nice, they checked everything, handled my back pack with care. Ick-up was easy. Yes, I would definitely leave my bag there again. Great customer service.😁”

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Posted 4 years ago

“Great service and extremely nice guy.”

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Posted 4 years ago

“Was not provided or offered seals for baggage. Exact location was hidden until booking which made it very difficult to reach the location given my specific situation. I would have preferred to chose from a list of locations than to chose a general area and be assigned a location.”

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Posted 4 years ago

“Service was easily accessible and safe!”

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Posted 4 years ago

“First time using vertoe and it was great, very easy and convenient.”

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Posted 4 years ago

“Loved this service so convenient friendly staff.”

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Posted 4 years ago

“I found the booking misleading as I thought it was close to Charing Cross, it wasn’t it was near Holborn. The place was a newsagent which was not what I was expecting and it was shut, I had to be somewhere at 9:30 - I rang your number and presumably the owner answered and said he was on his way & would be there in 10- 15 mins. I waited nearly 1/2 an hour and gave up & left with my bag. I had to get a taxi as I was late. So I wasted time and money and still had to take my suitcase with me. I’d appreciate a refund of the money.”

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Posted 4 years ago

“Great service and such a good prices right next to the train station. Will definitely be using their services again. Thank you!”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Very simple and easy to use. Many locations to choose from. A real life saver.”

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Posted 4 years ago

“Easy to use and helpful staff.”

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Posted 4 years ago

“We had some time to kill before our flight & nowhere to leave our luggage. Service was great & this was so convenient.”

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Posted 4 years ago

“The two individuals that helped me while dropping off and picking up weren't wearing masks. So that's 1 star automatically. Also they didn't seem to be able to find me in their system after I paid for the service prior to coming in. Also try putting a sign on the door as a double check that that is in fact the place to drop off your stuff because the picture could be a little more clear as where you should go. But technically they did what I paid them to do, so that's a win I guess”

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Posted 4 years ago

“Staff were really kind and it was super quick to drop them off and pick them up.”

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Posted 4 years ago

“It was a terrible experience. Don’t waste your time like I did. Walked to the place only to be told “Who do that? What they charge? I’ll do it for less.” Really?! I have a shoulder injury I’m recovering from and having to carry my bag all over may well have set the healing process back. Thanks for nothing but stress. I contact the company, they said they’d get back to me...they did only to ask for a review! I’ll take it up with my bank for the refund, since I doubt this company will even reply back to me. Beware! Make other arrangements, this seriously impacted my trip.”

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Posted 4 years ago

Hi Kelly, I'm sorry for your experience. We did reply to your initial email. I saw you contacted again on a separate email address, so perhaps you were looking there for our reply? Regardless, this is not the experience we would hope for our customers, and we will speak to the owner to make sure all staff are properly informed. We have issued you a refund for your booking. Best, -Emily

Posted 4 years ago

“I was looking for a place to store my bags near station Lionel grouxl in Montreal. I was sent a good hour away from my destination. I wouldn’t use this again. It costed me more time than money.”

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Posted 4 years ago

Vertoe is rated 4.6 based on 5,119 reviews