Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tellement pratique d'avoir pu utiliser Vertoe pour notre dernier jour à New-York ! Cela nous a permis de profiter pleinement de la journée entre le départ de notre hébergement à 11h et le taxi pour l'aéroport en fin de journée. Nous avons trouvé un partenaire de stockage à 3 mn de notre appartement et la prise en charge et la récupération des bagaes ont été très simples. C'était super !”

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Posted 2 years ago

“Great service and the man who helped was really nice.”

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Posted 2 years ago

“Had no idea this service existed! Absolutely wonderful! Got to explore Austin Texas for a day until my daughter could pick me up. The zip tags are a great idea. Felt the entire system was well thought out and safe.”

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Posted 2 years ago

“Dan was great, very welcoming and friendly.”

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Posted 2 years ago

“This service is extremely easy and convenient. I showed up, handed over my bag, and was on my way without having to schlep it all day. When I returned my bag was ready to go. I highly recommend this service.”

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Posted 2 years ago

“Such an easy experience end to end. The storage place was easy to find and the people there were knowledgable and friendly. Left my luggage over night and had no worries/concerns about security. I'll definitely be using them and Vertoe again! A +”

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Posted 2 years ago

“Post 9-11 led to airlines & airports discontinuing their luggage storage service. In lieu third party companies like Vertoe monopolized on this golden opportunity. Private companies working with Vertoe to provide this much needed service is win-win situation for all parties. Hats off to entrapanuer minded business professionals to step in when called upon.”

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Posted 2 years ago

“I paid for 3 bags to be stored at a business that was closed down and abandoned.”

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Posted 2 years ago

Hello Krystal, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We have looked into this issue and have turned off the location so as not to affect other customers. We have also cancelled your reservation and we sent you a separate email on this. Thank you.

Posted 2 years ago

“Amazing service! Our drop-off location- German-American Heritage Museum - was very accommodating and kind. Thank you!!”

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Posted 2 years ago

“Bom dia! Reservei, mas não atualizei os serviços. Eu posso receber de volta os $14,90 que paguei?”

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Posted 2 years ago

Hello, Thank you for letting us know about this. Your feedback helps us do better. May we confirm if you wanted to have your booking cancelled? For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“The service was very efficient and helpful”

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Posted 2 years ago

“Good one, thanks!”

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Posted 2 years ago

“The idea of Vertoe is excellent and very convenient and for that I'm very satisfied with the service of the company. However, it would be nice to see pictures of the locations because the one I chose was very inconvenient. I had to squeeze through a very tiny store, go down a flight of stairs that were blocked with all types of trash and store products, then squeeze through the hallway, and place my luggage in a dirty storage facility of the convenient store. I did all this while carrying my 50 lb luggage over my head because the store owners layed out all their unused products everywhere and were extremely disorganized. A picture of the place would have motivated me to choose another location that would be easier for me to get around with. Safety hazard indeed.”

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Posted 2 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are in the process of gathering photos of these locations for the convenience of our customers. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 2 years ago

“We were skeptical, but it worked out great! The price was excellent as well. The store clerk was friendly as well.”

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Posted 2 years ago

“Super easy and gave us time to explore the city without our bags! Would totally choose this option again!”

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Posted 2 years ago

“The days of a luggage storage in an airport or train station appear to be over. Good to have this alternative. Close to airport and public transport. Had a great afternoon in DC without bags”

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Posted 2 years ago

“It was a great experience. Easy to use, easy to extend and cheap. I definitely use it again!”

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Posted 2 years ago

“Very nice people. They hospitable and held my luggage as expected.”

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Posted 2 years ago

“Was able to store my bags in a hostel for over 10 days. The hotel people were very professional and friendly. Definitely recommend!”

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Posted 2 years ago

“Very professional and friendly staff! Altogether a great experience (especially after a terrible luggage incident with Vueling Airlines). Strongly recommended.”

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Posted 2 years ago

Vertoe is rated 4.6 based on 5,119 reviews