Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and convenient way of storing my bags after a flight. Dan was also awesome and patient.”

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Posted 3 years ago

“Very convenient, no hustle and super affordable”

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Posted 3 years ago

“Took a long time to get the attendant to answer the door and retrieve our bags.”

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Posted 3 years ago

“Simple to make a reservation, convenient locations, quick drop off and pick up.”

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Posted 3 years ago

“Highly convenient way of finding storage”

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Posted 3 years ago

“The people who handled our bags were very friendly and helpful.”

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Posted 3 years ago

“Dropped off our stuff with the owner of the shop, who was friendly and welcoming, and kept our stuff safe while we explored the city. 10/10 would recommend. ☺️”

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Posted 3 years ago

“really good experience”

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Posted 3 years ago

“The process of leaving and picking up my bag was the easiest and smooth possible I could hope for. The employees of the store were just friendly and told me there would be no late charge if I had to pick up my luggage late, I didn’t but I thought that would be a ease of calm for those who we’re running late. Didn’t know what to expect when I first booked but but I can say I was definitely satisfied. Vertoe is definitely going to be used again on my travels!”

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Posted 3 years ago

“Great service! We were able to drop our bags off and run around town for a few hours before we needed to head to the airport. The service was friendly and made everything a cinch. I will definitely use vertoe again!”

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Posted 3 years ago

“The process was simple, from start to finish. I feel that my bag was secure, and it was easy to drop off and pick up.”

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Posted 3 years ago

“Really convenient.”

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Posted 3 years ago

“We used the Vertoe near the Smithsonian’s in Washington, DC. It was safe, convenient, and affordable. Our hotel check out was much earlier than our flight out and the area we wanted to explore wasn’t near where we had been staying, so we needed an option to keep our luggage for a few hours. This was our first time using Vertoe and will definitely use it again in the future.”

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Posted 3 years ago

“Easy to use and affordable. The location was right near a subway station and easy to find. Even though the bags were kept behind the counter at a convenience store, they seemed secure.”

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Posted 3 years ago

“The toilet facility are not available for people with bags”

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Posted 3 years ago

“Easy to reserve, convenient locations. Great service!”

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Posted 3 years ago

“So glad this app exists! So convenient and super easy to use!”

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Posted 3 years ago

“This service helped us out when our hotel couldn’t take our bags and Waterloo left luggage was closed. As we had tickets for an exhibition we were stuck. Friendly service at drop off place and easy to use website 👍”

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Posted 3 years ago

“Bizarre. It was a run down liquor store way off the strip with no signage that connected it to any proper company to store luggage. Would never trust it!!!!”

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Posted 3 years ago

Hello there, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 3 years ago

“It was easy to book a reservation through the app, but it was a little harder to find the drop off location. The luggage holders seem to be local shops that want to earn some extra money. It’s a win-win for both parties.”

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Posted 3 years ago

Vertoe is rated 4.6 based on 5,119 reviews