Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great idea. Great service. Gentle at the place we were allocated to was very kind. Will definitely use this service again while in NYC. Very brilliant idea. 🙌🏽”

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Posted 3 years ago

“Great service and peace of mind!”

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Posted 3 years ago

“Easy to use, location was easy to find, great idea to have a bag drop at several locations around a city! Makes it easier on those of us who don't travel lightly and book flights later in the day ;)”

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Posted 3 years ago

“Great service and extremely convenient! Highly recommend!”

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Posted 3 years ago

“I had a terrible experience with Vertoe and I would give it 0 stars if I could. It is basically a scam. So stay away from it! Their employee in NYC refused to take our luggage , claimed he didn’t know about our booking with vertuo ( I showed him my booking info and confirmed that the address was correct) and asked to pay him again. The whole process looked shady and sketchy. Because of all this I was late and missed an event I paid for and had to spend another hour looking for a place to store my luggage. Guess what they even refuse to give me a refund for the service I wasn’t able to use, left alone the compensation”

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Posted 3 years ago

“Very convenient, and accommodating.”

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Posted 4 years ago

“Great service.. 😘”

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Posted 4 years ago

“Amazing service, easy to use and very convenient!”

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Posted 4 years ago

“Absolutely fantastic service, very friendly and helpful”

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Posted 4 years ago

“Very convenient and easy. I was nervous at first on how legit this was but everything worked out.”

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Posted 4 years ago

“When I went to pick up my luggage for the airport there was a sign on the door that said "Be back in 25 minutes". Not a good feeling....”

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Posted 4 years ago

“We ended up having to wait 30 minutes for the owner to come let us in because the owner was never notified by vertoe that we had booked so security made us wait. Which then led to us being late to a booked spot at a nearby museum which lost us money for our spots. It was a stressful start to a trip for sure”

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Posted 4 years ago

“Easy process, great location! Will use this again.”

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Posted 4 years ago

“Easy to book, easy directions, great price and excellent service when looking after my bags. I would recommend and use this service again.”

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Posted 4 years ago

“Once u understand how it works its very easy. The people at the place where we put the lagguage were extremely nice”

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Posted 4 years ago

“The service is really useful.”

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Posted 4 years ago

“Staff were very kind and accommodating!”

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Posted 4 years ago

“Everything was great!”

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Posted 4 years ago

“While we were in Austin for a trip, we were able to conveniently store our belongings at the Vertoe location within PostNet. The customer service was superb - drop off and pick up were very easy, and we felt like our luggage was secure. It let us explore the city for the rest of the day without worrying about our luggage. Thank you!”

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Posted 4 years ago

“Legit! Fast and easy.”

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Posted 4 years ago

Vertoe is rated 4.6 based on 5,119 reviews