Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a bit expensive, but they actually look after your luggages and nothing gets stolen. So if you have a lot of heavy bags, it might be still worth it. It's an amazing feeling to go sight-seeing without your heavy bags. Also, don't be surprised if another shop/gym etc. is at the given address. Most of these places are not only luggage stores.”

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Posted 5 years ago

“Service was excellent as provided by Wayeth. But needs to take care of - no Vertroe sign in the premises and raises doubts plus waste of time in searching the place. No receipt provided but simply locker key ? Otherwise, quite convenient.”

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Posted 5 years ago

“We had a great experience! Would recommend for sure. Only bummer you have to go upstairs to reach restaurant. We had 5 bags.”

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Posted 5 years ago

“Really happy with the service. No fuss and right next to the airtrain in Queens. Though they did have the opening hours incorrect. The affiliate was open for longer (which is no bad thing)”

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Posted 5 years ago

“We stored luggage while visiting Seattle and were very pleased with the service. The staff at the store and storage was very helpful and kind. The location on 1st Avenue was a close walk to Pikes Market but navigating the a few of the inevitable Seattle steep streets with suitcases was challenging for us.”

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Posted 5 years ago

“I thought it would be a locker but they stored your bag in the back of the store. But no problems.”

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Posted 5 years ago

“This is an awesome service to offer! We were struggling to figure out what we were going to do for the day because we were going to have to waste $$ going back and forth from the airport to store our bags. Only part that made it lose a star was the place we left our bags didn’t seem as secure as Vertoe was claiming. They also “labelled” our bags w sticky notes and had about 10 other bags shoved all together w ours.”

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Posted 5 years ago

“It was convenient and the location was good. We didnt receive any tamper proof seals for our stuff though which was confusing so maybe updating training or being more clear on instructions for the business and customers would be better.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Good service! Make our walks easy”

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Posted 5 years ago

“The place we left our bags was great and the booking process was easy. However, the app could use some improvements. You couldn't actually see any information about a place until you booked it, you could see on the map a general location but no address, no store name, no reviews.”

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Posted 5 years ago

“Very smooth and clear booking process with clear instructions for drop-off. The employees at the gift shop where I left my luggage were helpful and nice, and wouldn't let me take my bags without showing the proof that they were mine, which I appreciated.”

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Posted 5 years ago

“Very easy to store luggage via Vertoe. I booked for a place near bryant park. Nice people, smooth check of my bag. Very good and affordable way to leave you bag and enjoy NYC hands free :-)”

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Posted 5 years ago

“I thought the service was wonderful! I just entered the address of my Airbnb and a location came up within a block.”

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Posted 5 years ago

“While I was apprehensive about leaving my bags, I’ve done so 2ce and it’s worked out absolutely fine (though I was never offered a check receipt).”

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Posted 5 years ago

“had difficulty getting website to work, got immediate help on-line to fix the issue.”

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Posted 5 years ago

“I stored my bags at a Vertoe location inside of a bike shop in New York City. It was busy when I got there to drop-off and when I got there to pick-up, but neither visit took more than a few minutes. Someone promptly helped me tag my bags when I got there and promptly retrieved them when I got back to pick them up.”

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Posted 5 years ago

“It is very easy and convenient way to keep your trip free from heavy.”

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Posted 5 years ago

“This is a great idea and service. However, our location had no address marker and nothing at all to identify it causing a 15 minute delay. You need a sign or something to identify it.”

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Posted 5 years ago

“I was expecting to have lockers for our luggage that we could lock. Instead we left our luggage at a convenience store. The clerk was there and said he would watch the luggage. This, in the moment, was a leap of faith. I felt better because Vertoe was extremely responsive to my inquiries. I emailed them and they immediately responded. Contacted the shop keeper and then got back to me that our belongings were safe. This was the first time I used this service. I would use it again.”

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Posted 5 years ago

Vertoe is rated 4.6 based on 5,119 reviews