Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is appalling. I could hardly understand what the customer service girl was saying. She made no sense what so ever and could give no answers to my questions. What has happened to very customer service. So sad.”

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Posted 7 years ago

“cannot get any sense from call centre, all I want to do is return a faulty tv”

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Posted 7 years ago

“Customer service non existent, take ages to respond to queries and if (many times they simply do not reply) they eventually do it's not to the points raised initially.”

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Posted 7 years ago

“If I could give zero stars I would do not use very as buy now pay later they switch your account and bang a load of charges on !! It's not zero percent credit it's 35.5 percent added to the cost !! Also contacting anyone who can help you is pretty impossible I ran up an £35 phone bill trying to ring them and couldn't even understand the person on the other line it's disgusting customer service stay away !!!!”

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Posted 7 years ago

“This is simply the most incompetent organisation in the world. Do not, under any circumstances order anything from them. If you do....pray it arrives ok because their customer service is unbelievably awful. Quite atrocious.”

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Posted 7 years ago

“They have some really good items to purchase and good payment plans,BUT they fail to deliver in my case and constantly mess up payment plans. I have resorted to online chat to resolve problems as the last person I spoke to could not prounounce "Bunk Beds" . The most recent being they changed my payment plan from six month interest free to their plan to pay interest every month. Come on Very sort it out . Twice this has happened , luckily for me I can pay it off , but I am sure others may get in to difficulty, which is very unfair.”

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Posted 7 years ago

“I purchased an outside table and chairs from Very on 23 May 2017. This was delivered in mid-June and we put it together on Saturday 1 July. In the 6 weeks since 1 July, the table and chairs have rusted badly. If you sit on the chairs, you get rust marks on your clothes, making the product unusable. There are big rust patches on our patio. On 10 August, we decided that as much as we love the look of the product, we cannot accept a product that is not fit for purpose and will only degrade further with time. I contacted Very - first via their Live Chat. They advised me to call their customer service line. I did this and was put through to their 'upholstery team'. The agent on the phone told me that they could not offer a refund. They had to send an engineer to look at the product to verify if it was faulty. If they decided it wasn't, we would be liable for £45. They would not accept photographic evidence. I did not think this was acceptable - as it means I have to take a day off work for an engineer, and a second day for the table to be collected. Also - if the engineer decides that the rust is our fault - perhaps they somehow think an outside table and chairs needs to be covered whenever it rains, even in summer?! - then I would be liable for £45. I think this is appalling customer service - showing huge distrust in the customer. I asked to speak to a Manager. The agent said someone would call me back. No one has called me back. I then submitted a negative review of the product online. I received a response saying my review had been 'moderated' - i.e. would not be published. Again this is outrageous - can you imagine Amazon doing this? DO NOT TRUST THE REVIEWS ON VERY AS THEY ONLY PUBLISH THE GOOD ONES. I then filled in the Complaints form on the Very website, attaching photographic evidence. It said I would receive a reply within 48 hours. It has been 7 days and I have received no reply whatsoever. This is a company who doesn't give a damn about the customer or the customer's rights. I will never buy from Very again.”

Helpful Report

Posted 7 years ago

“I bought 2 display units in June, I paid for handyman £110 to come and fit, while fitting they found faulty parts, they took parts from the 2nd one and found more faulty parts so they couldnt finish their job. I called very customer service whom initially advised me they will send me an entire new unit to take faulty parts from there. They also promised to send handyman to fit the units. It's now 2 months and I still have no display units fitted, only boxes lying around my house. Absoloutly disgusting. I call them almost every other day. Customer services don't understand at all, upholstery department promises and nothing happens. I have been with this company for years and never been that terrible. Very disappointed.”

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Posted 7 years ago

“I have been a customer for many years. Have spend £1,000s with them. I have a complaint about the way an expensive item was delivered. Have sent several emails and spoken to someone who assured me someone would be in touch. I have not heard a thing.”

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Posted 7 years ago

“Bought a table top dishwasher, got it for half price with next day delivery pleased as punch”

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Posted 7 years ago

“Absolutely hopeless their call centres leave you holding on the line and then hang up. I had to make 3 calls and then was told that an order which I had a delivery date for had been cancelled without any notification. Do not use this company they do not know meaning of customer service.”

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Posted 7 years ago

“The website is straightforward.”

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Posted 7 years ago

“Easy to order, put on account with 6 months to pay, great for the more expensive products so I can spread the cost interest free. Also pick up items from my local news agent, so convenient”

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Posted 7 years ago

“Absolutely appalling company! Six weeks on and still haven't received my parcel. Was told on delivery tracker it had arrived at my address and Very are still no nearer to telling me where it is or offering me a refund. They tell you they'll respond within 24 hours but your usually looking at 7-10 days. Certainly won't be ordering from these again! I've never had trouble with any other company who have misplaced a package, these things happen and an explanation should be offered along with a refund or replacement.”

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Posted 7 years ago

“Fast delivery, well packaged stock. No issues with sending stuff back as its really easy to do. Will continue to use and recommend to all.”

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Posted 7 years ago

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Posted 7 years ago

“If you want furniture do NOT order from Very. We've just received a bed with damage to all of the corner parts, on top of this when we called they told us we would have to wait 7-10 days for a replacement despite the fact we have no bed for our daughter. When we asked to make a complaint or speak to a manager we were told that was not an option and that someone would call us back in order to deal with our issue. Now we have no bed, no idea what is going on and not even an apology. I'll never use Very again after this issue, worst customer service I've ever had.”

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Posted 7 years ago

“Really poor customer service, after receiving a message that the arranged delivery - for which I had taken the day off - would not happen we contacted Very, the agent was unable to comprehend our problem or displeasure. The supervisor refused to take over the case, and eventually the agent offered a £10 discount. This is the very last time I purchase from very!”

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Posted 7 years ago

“Been a customer for a long time but had nothing but lies and delays about a faulty sofa bed.. lost count of the times I've contacted to be fobbed off with lies.. total unorganisation and confusion.. looking now at how to officially complain about their service”

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Posted 7 years ago

“I got the credit i need so i was very ?”

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Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews