Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the worse company I have ever had to deal with regarding a delivery. Ordered a dressing table for my girlfriend November time as a Christmas present, £129 plus £20 delivery charge on top. Opened obviously on Christmas Day and realised it was in the wrong colour, despite having the desired colour on the box. Phoned to replaced and they kicked up a fuss about how long I left it without replacing. Finally got it sorted, reimbursed and picked up so phoned to reorder, the price was now £139 and I apparently had to pay the extra tenner because I had a cash account, despite having a note on my account that I would buy for original price and no delivery charge. IT HAS JUST COME TO MINE AND IT IS IN THE WRONG COLOUR AGAINNNNN! (and box is damaged/wet) in the space of 2 months and 3 days I have phoned about 20 times and spoke to about 25-30 people who had around 6.5 brain cells between them and appalling phone etiquette (laughing and joking with staff in their own language etc). When it is replaced and reimbursed a second time I will not ever be using these again. I spoke to a lovely lady in my last call who somewhat surprisingly asked for a survey, I told her for her benefit I won’t bother... I will just leave one here to make sure the potential customers actually see it”

Helpful Report

Posted 4 years ago

“I ordered a new coat and after 5 days told me i would be there the next day, a bit later on told they are sorry it was out of stock but still advertising it on the site in exactly the same size. A load of old cr@p”

Helpful Report

Posted 4 years ago

“Just tried to make a payment on their app, the session 'timed out' Rang customer services to see if the patment was received, they apparently don't know! Could be a way of charging unsuspecting customers more, as you will be charged interest if your payment isn't received in time.”

Helpful Report

Posted 4 years ago

“Ordered a washing machine 11th January, which they cancelled on the 15th January. Was told that we would be refunded within 24hrs , still waiting , phoned them said it could take another 7 days 😡 . Won’t be ordering again . 😡”

Helpful Report

Posted 4 years ago

“Be very careful of Very's cashback offers. Bought an item with 10% cashback, listed on on the products page to be paid in January, only to be told the item wasn't eligible and wouldn't be paid.”

Helpful Report

Posted 4 years ago

“I ordered black washer for my daughter.They were cheapest for black.When it arrived it was white although on invoice black.Driver said if she sent it back it would take 6 weeks so she kept it as with family she needed it.I very annoyed as i could have got her white one in merthyr currys on day and 40pd cheaper .They advertise they are cheaper but you dont have item you ordered stay from very.”

Helpful Report

Posted 4 years ago

“Rubbish is the simplest way to describe”

Helpful Report

Posted 4 years ago

“Shocking customer service, staff are rude. Company rips you off , AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“I wish 0 starts was an option! DO NOT USE VERY IF YOU VALUE YOUR MONEY!!!! My partner and I both purchased an Xbox for Christmas, from our seperet Very accounts. I had the money in my account to be taken there an then. Confirmed with the bank the money had been taken, and received my xbox no drama, same with my partner. Very then refunded the money into my account without my knowledge, and then I receive letters in the post about miss payments. I call the bank to find out what had happened, and Very had not taken the money out of my account, it had been refunded and in fact set me up with 3 months credit without my knowledge! Due to missed payments interest was added, and the bank told me it was worth making an enquiry with trading standards due to the fault being on Very's behalf. I later found out the same had happened to my partner. I couldn't be bothered with the hassle, and my partner logged onto both of our accounts to pay the full amount (including interest) from his card. I then receive a "well being" call to check that I am okay and that I can make the payment. I inform them that my partner paid the fee that morning, and I was told that he hadn't. I said I had proof to say that the money had been taken, and they said that it may be pending and to double check the following day. My partner also received this call, and told them the same thing, that he had paid the full about including interest on his card that morning. He was told that there wasn't nothing on the system, and that it "probably needed to be updated, no worries." It's a bit strange that one person told me that it was my responsibily to chase it, and the other told my partner not to worry. Anxious, this morning I log into my account to see the money had not been cleared, and they had in fact added another £12 interest to my account without my knowledge! My partner logged into his, to find the same thing! He called Very to be told that we had both been charged £12 for the "courtesy" call without our knowledge or consent! He paid his balance over the phone and confirmed his Very balance has gone back to £0. He was told he could not pay for my account using his card too. I am absolutely disgusted with the way we have been treated. Very are con artists! Scamming people out of their money without their knowledge. Rest assured I will be calling them today to pay the balance off and will be closing the account PROMPTLY. I will also be making a formal complaint, and leaving as many reviews as possible to people are aware not to fall into the trap. All we wanted was an Xbox for Christmas, and we've had to pay nearly £25 extra interest on top, which is not a lot, but for a young person who has just surgery and is not working at the moment, I'm wondering where I'm going to find this extra money from! STAY CLEAR FROM VERY and their ridiculous hidden fees!!”

Helpful Report

Posted 4 years ago

“Avoid, avoid, avoid... I am shocked to see this company is still allowed to advertise on TV and still trading. WORSE COMPANY EVER. NEED TO CLOSE DOWN!!!!!”

Helpful Report

Posted 5 years ago

“Avoid this company....false adverts and voucher promotions that promises money off ...take your orders waste your time give you a delivery day then decline your order...dont do what I did read the dreadful reviews 1st save time go to the high street or use Amazon at least this will be a safe trusted way....Not Very !!!!”

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Posted 5 years ago

“Been sent the wrong item before christmas. Had to wait for after Christmas to then receive another wrong item.”

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Posted 5 years ago

“Wouldn't recommend orders my wee girls Christmas 3 weeks ago got told my delivery was due two days later never showed up called 2 days after delivery due date they told me was a delivery problem that would be a bit longer so just asked for a refund that they told me was 3 working days never reserved it back and it was £160.57 And still to this day still no money or order wouldn't use them at all have spoke to conplantes team and every thing was told there's nothing they could do !!”

Helpful Report

Posted 5 years ago

“Absolute joke of a place! Guaranteed delivery for Xmas so I order some items. Then get email saying delivery on 30th Dec and 13th Jan. Called them to be told I couldn't cancel and would have to refuse the parcel to get my cash back. What if I am working when it arrives? Now and rush to try and find replacements. Will not be shopping here again”

Helpful Report

Posted 5 years ago

“I bought it at Very, the money went out of my bank account and the order appears declined.”

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Posted 5 years ago

“Avoid this company....THEY WILL TAKE YOUR MONEY AND MOT DELIVER YOUR GOODS...THATS WHAT THEY DID TO ME ...XMAS PRESENTS FOR MY GRANDDAUGHTER....PLEASE AVOID THIS UNSCRUPULOUS COMPANY EITH NO MORALS !!!”

Helpful Report

Posted 5 years ago

“Avoid this company..... Ordered items for Xmas for my granddaughter...after they sent me a voucher for £30...took my money delivery details ect ECT and then a day later orders been declined no reasons no comment rang them 3times still no explanation...promised manager to call me back...still no call...they gave me a promo voucher sent me emails to promote...but for no reason they stopped items ...security issuie is the only thing they could say....well Mr Very have a good Xmas NOT...as you have spoilt my granddaughters PLEASE AVOID VERY THEY ARE FALSE UNSCRUPULOUS COMPANY...THEYLL TALE YPUR MONEY AND NOT DELIVER!!”

Helpful Report

Posted 5 years ago

“SHOCKING COMPANY, I ordered a Nutri bullet 900 priced at £70, they sent me a magic bullet blender which on their website is £30. Spoke to the online help who said I do not have enough available credit to order a replacement. Then they said they will allow it as a one off... I DIDN'T RECEIVE THE ITEM I ORDERED WHY SHOULD I PAY FOR IT AGAIN AND WAIT FOR A REFUND OF THE WRONG ITEM I AM RETURNING? To make matters worse the item was a Christmas present and the Actual item I ordered can't be delivered until after Christmas?? I've already paid for it! And to make matters worse I can't put a return through online due to the type of item... This company is an absolute joke!”

Helpful Report

Posted 5 years ago

“DO NOT BUY CHRISTMAS TOYS FROM VERY The are faulty and the company does not care They have ruined Christmas for my Granddaughter Shame on you VERY I shall spread the word on all social media platforms”

Helpful Report

Posted 5 years ago

“If I could leave less than One star I would. They change delivery preferences at the last minute in which they will add a delivery fee. Items not always delivered, Be prepared for long waits and long phone calls, customer services is shocking as they say “they can’t understand you” and get you to repeat yourself consistently. Worst experience. Account closed down now. Also say you owe money when you don’t and if unchallenged would more than likely take your money without a dispute.”

Helpful Report

Posted 5 years ago

Very is rated 1.7 based on 1,680 reviews