Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company!! Ordered 2 dolls houses for my children to arrive following day. Never came. Rang and was told that I had received them. I hadn't! 4 weeks later and 11 phone calls with different poor English speaking call agents I have been issued a refund but that was 5 days ago and still not showing in bank! Paid for items upfront and will be avoiding very like the plague!!! Shocking customer service would never ever use again please do. It order from very!!!”

Helpful Report

Posted 8 years ago

“Wish I had read reviews first. I can confirm they are an awful company.....PLEASE DON'T USE THEM...... or you will regret it. Waited in all day for a special signed for delivery made 5 telephone calls left hanging on for 20 minutes each time when I got through.... told it wouldn't be coming till tomorrow..... told them I will be out.... said they would leave it with a neighbour next door.........I don't have neighbours, live remote hence buying online....... They are PATHETIC.......... Told them to cancel......... told to ring again tomorrow........SHOCKING until I read their call charges.......THEY ARE CORRUPT VILLAINS. DON'T BUY FROM THEM”

Helpful Report

Posted 8 years ago

“My partner ordered some ghds and was supposed to receive a free ghd advanced split end therapy bauble and all she got was the straighteners and when we phoned them up they said ull have to pay the £15 for them now then we will refund it people the are conning you you its happend to another friend of mine and guess what she only got the straightners aswel will not be using use ever again”

Helpful Report

Posted 8 years ago

“Purchased Timberland Boots selected size 12. Received size 12.5 late Searched Timberland store and realized they do not sell the boots in 11 or 12 they only sell half sizes. Major fault if selling products and do not know the correct sizes of the brand!”

Helpful Report

Posted 8 years ago

“Best customer service i have ever had. Problem with a mis described item but had a phone call to offer a regund and a fantastic gift. Orders arrive quickly, return and refund easy, Love to shop here.”

Helpful Report

Posted 8 years ago

“this company should be shut as their customer service is awful....they just don't care”

Helpful Report

Posted 8 years ago

“Terrible customer service and delivery service! Had the phone put down on me 3 times and would not let me speak to the manager of the department! Delivery did not turn up on the day and now having to wait another 4 days! Will not be using very again”

Helpful Report

Posted 8 years ago

“Couldnt speak to a manager after the customer service kept hanging up on me. Spoke to Melody who refused to help me and said that no manager was available and she didn't know when they would be.”

Helpful Report

Posted 8 years ago

“since the end of june being of july this year iv had problems returning ghds to very. todate i have made 12 phone calls to very, after being hangup twice today on the phone to very i eventuly spoke to a young lady called thuli who has been very helpfull and hopefully will have my problem solved in the next 14 days.”

Helpful Report

Posted 8 years ago

“If you're thinking of buying from Very, think again!! I'm just sorry that I had to give them 1 star as 'Very Poor' doesn't begin to explain the awful service I have had. Absolutely disgusted by the way they treat their customers, the worst service I have ever had. I will NEVER EVER shop with Very again!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“don't order from them disgusting customer service offered credit and then declined the order when tried to buy the stuff by paying in full still declined my order and now I have to wait for my refund which will take 7 working days. total rip off.”

Helpful Report

Posted 8 years ago

“A regretted online shopping experience with shocking service, a poor website, false advertising and very rude customer service with responses that make you feel incapable of online shopping. Many of the exact same items can be found at a cheaper price on other websites and they are more likely to value your custom. I wish I had read the reviews before I shopped here. This company needs to be avoided.”

Helpful Report

Posted 8 years ago

“Order didn't arrive at collection point. Endless phone calls,on line chats to be told parcel is being returned to Very. I should be refunded in 10 days! Not good enough.”

Helpful Report

Posted 8 years ago

“Ordered 2 wardrobes, none of them arrived on the day they was meant to, then I got told one was out of stock but then the next day was told they were both on the van to be delivered the next day, then only one arrived called them back to be told wardrobe was cancelled an they would refund money same day for it not to happen to then be told up to 48 hours. Every time I called I was told different information. Would not recommend this company to anyone and will never use them again”

Helpful Report

Posted 8 years ago

“I recently became a Very.co.uk customer and am pleased with them so far. Ordered 2 pairs of expensive trainers and some speakers to enhance the sound on my laptop, all parcels arrived on time and driver was polite. Quality of goods ordered was excellent and a bonus that they're website was easy to use aswell.”

Helpful Report

Posted 8 years ago

“We ordered bed from Very, little did we know on ordering that the Bed was end of range. It came and had parts missing, we reported it and very gave us 20% off. Now however the beds headboard is faulty and the gas lift section of the bed sticks. Again reported it. But because we accepted 20% off for two missing slats. Very are trying to claim we now have no statutory rights... I will take this further... Bed not even 6months old... DO NOT USE THESE ROBBING CRIMINALS!”

Helpful Report

Posted 8 years ago

“I've just opened an account with very and after receiving my second order there was one item missing. Rang up customer service and they were extremly helpful and polite. Dealth with the issue quickly and refunded the item IMMEDIATELY. Despite the little mistake in the order i was impressed. Very good experience. Items arrived on time.”

Helpful Report

Posted 8 years ago

“Worst customer service I've ever experienced! Advisors are rude and extremely unhelpful! Wish I never bothered with an account with Very... don't bother shopping with them if your thinking about it, seriously not worth the hassle if you (heaven forbid) need to speak with them over the phone.”

Helpful Report

Posted 8 years ago

“Everything in the book I'm no fusser but the minute i put my order in with very it is a nightmare 3 months.The customer service don't have any decency on returning valls or emails & when you go on very contact us page it doesn't even let you email the complaint.I only made a mistake ordering a vacuum & it cost me over £60 in phone bills. appalled never will make a mistake with this company ever again.”

Helpful Report

Posted 8 years ago

“I forgot to pay off a pair of boss trainers before the interest period ran out and thought oh well i dont mind paying them off monthly but what they dont tell you is that the mininum payment is just the interest so on a £135 debt they will charge you £20 a month they dont make it easy to see your account details or the interest you are paying . I wont buy from them again”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,686 reviews