Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

Write Your review

Tell us how Very made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor, bad and unprofessional service. I have called Very call centre 5 times and x3 times got hung up on by three different agents, 4th one said she would call me back and never did. The 5th kept me on hold for 22 minutes and then hung up!!, no call back at all. I was so angry I couldn't even call back. The issue was no delivery arrived and I wanted a refund of the delivery cost. Is this so hard to deal with?? Never will I use Very again. I also asked to speak to a manager and was advised no team leaders, supervisor's or Manager's work on the site. Bullshit!!!!”

Helpful Report

Posted 7 years ago

“I’ve ordered two mirage chest of draws. Delivery was supposed to be on wed 3rd jan. Everything was fine. One arrived which was strange on Wednesday, so I called very and she said the other will come after. It didn’t so I called back and she now said it will come Thursday. Thursday our business is open 9am till 8pm but I got a text saying we missed you, but we was there still while receiving this text. The same thing happened again on friday, so I called very again and was on the phone for over an hour. They said the driver can not find the location (even though he already had been there and was the same driver). After a lot of explain very told be it will be delivered by 7pm. GUESS WHAT IT DIDNT COME! i called up again and wanted the manager. Finally got through to her and she said she would give me the delivery refund and they will definitely be delivered on Saturday. Well now Sunday and no draws and no refund. She also said she would call me back on Saturday she didn’t ring! I don’t even want this item now, but as I already have one it looks stupid!”

Helpful Report

Posted 7 years ago

“The worst company we have ever had dealings with, the customer service is awful and if you have an issue be warned your calling a call centre in the Philippines that do not understand what you are trying to say. No where to turn in the uk so your done for.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Delivered a product with parts missing and no instructions. Then said that I had to buy another one instead of just sending a replacement and taking back the old one. They didn’t phone back when they said they would, and then one of the ‘advisors’ lied about the refund, saying that they couldn’t pay it directly. I will not use them again. Worst customer service I’ve experienced.”

Helpful Report

Posted 7 years ago

“Call centre is shocking! has to be the worst in the world. Shop Direct Directors - if you have any concern about the service your company delivers - you would be reading your reviews daily and sincerely hope you seeing this and you actual doing something to fix it.”

Helpful Report

Posted 7 years ago

“I am shocked at the 'service' received from very. when i finally got through to customer services i was lied to and hung up on. The delivery company they use are just as bad. I will never use very again, i am absolutely appalled. They have over £200 of my money as i paid by card and have so far not been successful in having this returned.”

Helpful Report

Posted 7 years ago

“Quick delivery service are always has whatbid want in stock.”

Helpful Report

Posted 7 years ago

“My VERY first order was delivered superfast clothes perfect”

Helpful Report

Posted 7 years ago

“Poor customer service. Poor communication and like to pass the buck when they have made an error.”

Helpful Report

Posted 7 years ago

“1 star is too good for this poor excuse for a company. Customer service non existent. Don't waste your time and money.”

Helpful Report

Posted 7 years ago

“Awful customer service! Eventually they told me what very do is illegal. Complaints department is useless and just repeated that they’re closing the complaint! Even though it hadn’t been resolved!”

Helpful Report

Posted 7 years ago

“The worst customer service ever so rude none are English so don’t completely understand and will not put you on to a manager 😡😡😡sooooo frustrating”

Helpful Report

Posted 7 years ago

“Shocking isn’t understatement !!!!”

Helpful Report

Posted 7 years ago

“Twice have delivered a product that has been damaged,being ceramic the packaging was non existent. Have had to pay for the replacement item whils waiting for credit from first item and because we want this item,have to send this back and hopefully receive credid but pay for the third replacement item. The customer care team were not much help,cut me of twice,had to keep ring back. Trying to log on the compaints procedure is nigh on impossible.”

Helpful Report

Posted 7 years ago

“Ordered a keyboard for my daughter well before Xmas, first it got sent to the wrong place, then it never turned up at all. They even claimed I'd signed for it although they've not got the signed paperwork. It's now way passed Xmas, I've complained on the phone and via email and I've just received an email asking me what the item was and when it was ordered! I've got an account with them so they already know all of this, what a joke! Do not buy from Very!!!”

Helpful Report

Posted 7 years ago

“Ordered a washing machine to be connected and the old one taken away. Was told the morning of delivery that the they could not disconnect or reconnect as they were 'not trained'. Called customer services and was disgusted by the service. Could not care less. Poor language skills and no knowledge of the situation. Will not be using again.”

Helpful Report

Posted 7 years ago

“I get plenty of vouchers from them. I like the buy now pay later service so don't have to pay immediately. The promotions are reasonable on website.”

Helpful Report

Posted 7 years ago

“I ordered a vacuum cleaner! It was reduced in the sale! It was delivered the next day! The vacuum cleaner is fantastic! What more could you ask for?”

Helpful Report

Posted 7 years ago

“What an absolutely woeful company very is. Christmas presents due to arrive on the 19th December are still stuck at the Yodel depot. Rang Very 3 times was spun lies twice then on the 23rd after I was assured it was arriving was then told I would need to wait 48 more hours!! Needless to say that is Christmas Day who delivers on Christmas Day apart from Santa?? I would avoid very like the plague I'm so annoyed and they had no intention of informing me of these delays I had to ring 3 times!! USE ANYONE BUT VERY!!!!”

Helpful Report

Posted 7 years ago

“I found the item that I wanted to buy for my son for Christmas on this site (Star Wars The Force Awakens Millenium Falcon). With the discount I received for purchasing this with the Very credit card it was cheaper than any other site or store that I could find it in or on and I got free next day delivery. Good price for a product my son will love. It was really easy to use the site and great service and delivery.”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews