Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,687 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered bedroom furniture, it cost me close to £600. When it was delivered it was water damaged. The boxes were soaking and even the delivery guy said I shouldn't sign for it. I sent it back and called very.co.uk to say I had sent it back due to damage and wondered when they could resend it. To my complete shock they told me that they wouldn't be resenting it and that I would have to reorder and pay agin whilst I wait for my refund which will take up to 21 days. I couldn't believe what I was hearing. The items were damaged and they didn't want to replace them but instead wanted me to reorder everything all over again and pay out of my pocket. Did not reorder and I am now awaiting my refund. Beware!!”

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Posted 11 years ago

“I have used very for a long time but NEVER AGAIN THE PAST SIX MONTHS HAVE BEEN A NIGHTMARE been charged for items i never got then been charged late payment fees and having to ring time and time again and still nothing has been sorted i would not recomend very even if they where giving things away and not to mention customer care because it does not exist”

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Posted 11 years ago

“on 13 December I ordered a Lenovo tablet for my daughter as a Christmas present. It was supposed to be delivered on 19 December. Nothing delivered yet and I'm still waiting. I phoned and emailed the customer services many times and all I got was a cold answer that they will send an email to their tracking department to ask the supplier. A customer service representative told me that you won't get your order before Christmas and there is nothing I can do about. Avoid this company.”

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Posted 11 years ago

“Nicholas Bradley Nicholas Bradley Glenrothes, GB 9 Reviews 10 minutes ago Security checks on security checks... Ok order the 7th, speak with security team on 9th -> told everything is fine. Had to phone up today (14th) as no order arrived, to be told i have been declined for security purposes.. Ok so i ask to clarify they start putting more security checks on me and i answer them all except after asking for my date of birth for the 5th time, i get asked how old i am? I say hang on i always say the wrong thing im 27 but i always go to say 28. They pause and sarcastically say: "you have to think about it? Your being declined for security purposes." Because i cant in a split second do the mental arithmetic to calculate my age... Ridiculous. On top of this i had to contact you in order to find out my order was even cancelled!!! SHOCKING”

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Posted 11 years ago

Absolutely ridiculous for them to refuse after all the questions you had to answer

Posted 11 years ago

Absolutely ridiculous for them to refuse after all the questions you had to answer

Posted 11 years ago

“I provide the same text I have just sent to BBC Watchdog: I am reporting the diabolical state of customer service at very.co.uk In August 2013 a kettle I ordered was incorrectly delivered to my old address, despite email confirmation that I was to expect delivery at my current address. As a result, the kettle became 'lost in transit' and I received a refund. In September 2013, despite the refund being processed (again, have statement as evidence) the kettle was, once again, put on my account - £39 + £12 late payment fee. Since then I have made 4 phone calls to a premium rate number, endless emails (way over 10 now) and have written a formal letter of complaint (sent on 22nd October 2013). All of my attempts to resolve their error have been ignored or 'passed on' with no resolution. My account is now at £64 and rising every month, which is now affecting my credit rating. The reviews written on Trust Pilot and other independent review sites show that I am not alone in my experience. Please help!”

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Posted 11 years ago

“I choose gohotels ph bcoz they have 1.Excellent Customer Service 2. Very Clean Rooms & Facility 3. Budget Friendly”

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Posted 11 years ago

“I just signed up for phone and internet with Orcon and it was a very pleasant experience. Looking forward to more good customer service :)”

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Posted 11 years ago

“thank you very much for your help rob your the best seriously amazing customer service”

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Posted 11 years ago

“this young lady has very good customer service”

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Posted 11 years ago

“from my experience , snapdeal is the best.. very good customer service.. i simply like to buy from them over others”

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Posted 11 years ago

“Pop into Bankers Vision, Calgary. A friendly & very professional optometrist, opticians. Great customer service too.”

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Posted 11 years ago

“super fast service and I never get feeling that I am ever being ignored so very customer oriented airline.”

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Posted 11 years ago

“Wonderful customer service from you. I made a complaint, you resolved it quickly and efficiently. Thank you very much”

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Posted 11 years ago

“I'm so happy that I bank with BarclaysOnline excellent customer service and were very fast with dealing with my problem”

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Posted 11 years ago

“Just had the best customer service Joulesclothing thank you so much. That's why I will always stay a loyal Joules customer, very happy :)”

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Posted 11 years ago

“Fantastic customer service from Sophie at marcbbags Always pleasant to speak to on the phone and very helpful. A rare find these days!”

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Posted 11 years ago

“I have had the most satisfying service from and am very happy with Customer Care Service of Yahoo! over fixing my compromised account.”

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Posted 11 years ago

“great customer service from Kat at schuh on the phone today. In fact been very impressed by their service from start to finish.”

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Posted 11 years ago

“thank you to the nice customer service lady Sally E for finally sorting this for me and for the very apologetic email”

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Posted 11 years ago

“!Shot out to Josh from Rogers for the excellent customer service. Patient, answered my 101 questions, and very informative. Appreciated.”

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Posted 11 years ago

Very is rated 1.7 based on 1,687 reviews