Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never turned up after 3 separate calls to Very. On the 4th call I was advised they would need to refund and I would need to pay for another order! One star is too good for this company. Shocking customer service and they conveniently only have a post address for complaints. DO NOT USE VERY!!!”

Helpful Report

Posted 4 years ago

“Doesn’t even deserve one star. Ordered a Christmas tree for £183.98. Arrived broken, I have arranged for Very to collect this item and give me a full refund FIVE times now and nobody has turned up to collect it. I have sat home all day waiting five times for nothing. I want my money back in full. Customer service is absolutely shocking not one person that can speak basic English. I have bombarded their Facebook and Instagram pages but they are still ‘unable to assist me with my query’ despite them repeating back to me what my query is. I will never use this company ever again and I will be taking this further. Can not just take peoples money and not give it back when an item is faulty. Disgusting behaviour after the year everyone has had just in time for Christmas.”

Helpful Report

Posted 4 years ago

“There was an offer for an Echo Dot 3rd Gen Twin pack, which was £37.99. I placed an order on 20/11/20,and been delivered only one speaker on the 24th. I called the Very customer service team and asked for the second speaker and the only option they offered was to return the speaker and refund the money. Fair enough.”

Helpful Report

Posted 4 years ago

“Ordered black/orange trainers for my sons birthday didn’t think to check in sealed pack at first a week later I opened them they were white so I returned and ordered again black/orange again received white so have to send them back and now no time to go shopping for he’s birthday thanks very you ruined he’s birthday and your answer was we won’t charge you the postage too right you won’t”

Helpful Report

Posted 4 years ago

“Customer care services are terrible. They dont give the exact reply. If something asked extra they switch off the phone. Dont buy any product from this comoany. All are cheaters and back of money.”

Helpful Report

Posted 4 years ago

“Avoid this company i ordered a northface coat with a voucher they sent me for £30 off the coat came but was to small so ordered the next size and red the small one they they took the voucher of the account so I called to customer service who are appalling and said they cant reuse voucher how ridiculous so there getting the bigger one returned and ill never shop with them again”

Helpful Report

Posted 4 years ago

“Avoid this business like the plague. I ordered a galaxy watch for £415 which they add to your account straight away but have never received the product even though royal mail said its been delivered. Customer service is a joke and I have now been waiting for 50mins to get someone to help me and cancel the order and get a refund. The first person I got to speak to said she couldn't handle the cancellation. Avoid, avoid, avoid”

Helpful Report

Posted 4 years ago

“Very sell damaged and defective products and then refuse the replace them. Avoid this company or it will cost you a lot of time and money. Report them to the Financial Ombudsman, Office of Fair Trading and The Retail Ombudsman, that is what I did. Very are rogue traders, if you have also been ripped off keep posting what happened to you on all the review sites. Consumers have rights. Don’t let these crooks rip anymore people off.”

Helpful Report

Posted 4 years ago

“They have caused damage to my credit report at the most inconvenient time. I'm currently going through the process of securing a mortgage to purchase a house and the negligence I have experienced resulted in additional financial burden for me for the years to come, which is unacceptable. Very's organisational decisions resulting in lack of prompt action directly affected my ability to take out a mortgage on preferential terms adequate to my (previously) excellent credit score. While I understand that all businesses struggle at this time it is only fair that Very live up to their reputation and take corrective action. I have had an account with Very for 16 months. I have always made payments on time. This month, when I attempted to pay, the system showed an error and the payment did not go through. In the following days I tried to call to resolve the issue. It was incredibly difficult to get through to Very's customer service, as apparently the company is extremely busy at this time due to Coronavirus. I spent hours on the phone trying to get through to your officers. Failing to do that, using the automated options in their phone service, I requested call backs. For some reason I would then get voicemails without the calls ever coming up on my mobile. After a number of attempts finally managed to get connected to one of their customer service officers on the 3rd November 2020. On the call, I was informed that the payment did not go through on time and I will have that reflected on my Experian/Equifax credit report. I enquired whether settling the account in full would stop this from happening. I was told that it's in the system and it cannot be overridden. I decided to settle the account and close the account regardless to avoid this issue happening in the following month. I settled the full amount on the 4th November 2020. On the 15th November my Equifax account was updated, showing that not only is my account not settled, but it's also in arrears and I have a missed payment. This also affected my Experian credit score. Furthermore, on 4th December by Experian was updated again still showing that the account is open, when I specifically asked for it to be closed. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 4 years ago

“You cut me off the phone, lie about how to resolve a problem and won't solve my problem, do yourself a favour and don't buy from this company.”

Helpful Report

Posted 4 years ago

“I ordered an Advent Calendar and it arrived two days later. 🙂”

Helpful Report

Posted 4 years ago

“Very very bad customer service, defective products and they tell lies”

Helpful Report

Posted 4 years ago

“I purchased a lap top from them but I haven't received any email from them. They took the money from my account while the purchase has been declined due to their website problem. I called the customer service and they even didn't know how the website works. 2 hours for just calling them and track my purchase. Very ridiculous!”

Helpful Report

Posted 4 years ago

“They are reluctant to process your order if you use a discount code, they will merely cancel the order and then act dumb, it's hell to get your money back.”

Helpful Report

Posted 4 years ago

“The worst shopping experience ever. Received a bathroom cabinet that looked like it'd been used for years. Scratches, paint peeled off and just signs of usage. I've written on Facebook and called 3 times - the first two people hung up on me, the third I waited nearly 2 hours and finally got someone to confirm that they'd send us a new cabinet. But nothing showed up and I didn't even hear from Very at all. There's no email to reach out to and I'm very tired of waiting in a phone queue. I guess that's what they do, just wait for you to give up. I'm very disappointed and do not recommend this company at all.”

Helpful Report

Posted 4 years ago

“avoid this company total waste of time and full of Lies. The call centre is based in South Africa people are not well trained they do not know what they're doing total waste of time my order was cancelled saying that out of stock they had stock when I placig the order when I got %10 off they cancelled it.”

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Posted 4 years ago

“terrible terrible terrible - stay clear of this company - crooks”

Helpful Report

Posted 4 years ago

“Order rejected, but payment was still taken from my account. My bank are now involved as very haven't been contactable”

Helpful Report

Posted 4 years ago

“Please do not trust this company they will take your money and then act stupid please just read there reviews on trust pilot u will be shocked at their disgraceful behaviour towards customers”

Helpful Report

Posted 4 years ago

“Lied about having ps5 stock, they never had a single one. They are merely take your money (more than rrp) and order from playstation themselves. The date at purchase was 21st of November, the second my money was taken they changed my date till 4 weeks after that. However, those who ordered after me are receiving on the previously promised date. Customer service terrible, ignored across the bored and their advisers have told people conflicting information on what's happening. Avoid at all cost, because even if you do get a decent delivery date, their drivers have been damaging and stealing orders left right and centre.”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,680 reviews