Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a pair of nike air max trainers which look amazing. Very have a great range of clothing amd i use it regularly, never had no issues.”

Helpful Report

Posted 6 years ago

“Decided on Friday afternoon that I wanted a new lawnmower for the bank holiday weekend. Ordered around 3pm and delivered the next day at around 2pm. Grass all mowed by 5pm. Can't argue with that service! And to top it off, there was £60 off and 12 months interest free credit. Can't recommend Very highly enough.”

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Posted 6 years ago

“Is very good services”

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Posted 6 years ago

“Requested VAT invoice 5 times. Still not got it”

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Posted 6 years ago

“I love this website. Always my go-to for a special outfit, treats for the kids or those birthday/Xmas presents when I've run out of ideas. Delivery is always quick and efficient.”

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Posted 6 years ago

“After threatening to close my account because I had not ordered for 6 months. I decided to order a kettle & some sheets etc. Order arrived quickly but the kettle had turned into trainers ! Also the pillowcases were several shades out of matching the sheet. Returned everything. Then told had to wait for goods to be credited back before re-ordering kettle. Not a reliable service. Needless to say I will purchase a kettle elsewhere.”

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Posted 6 years ago

“Excellent service from this company x”

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Posted 6 years ago

“The lines are really bad, I always have problems getting through, probably because it is based overseas (South Africa I believe), it either never rings, cuts out while on hold or speaking to an advisor. I have been given wrong and contradicting information by staff, been put on hold for over 20 minutes, the it goes on. As I type this I am currently on hold and have been for 8 minutes and 43 seconds.”

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Posted 6 years ago

“I'm sure Very sells some great products but I still haven't received the item I ordered. After being initially sent the wrong item, which I received 4 days late with no email saying it would explaining why from Very, I then returned it and placed a second order at the new price (£20 more) with assurances from a Very customer service manager that I would receive a £20 refund. Very do not do exchanges. After several more hours of my life wasted to innumerate different Very tele-people, who failed to return calls, I called Very myself again today as my second order is now 6 days late to be informed it is out of stock. Very themselves did not contact me to tell me & the order still says processing on my account. I am so disappointed as was my child to not receive a birthday present. I will never purchase from Very again. Their customer service is beyond appalling.”

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Posted 6 years ago

“Very website is the most deception place to order. Customer service is very bad. I order a black item they send me a grey item twice. When I call them they ask for my card for me yo order another grey item. Very unprofessional, rude and doddy”

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Posted 6 years ago

“Very.co.uk is appalling, after I have paid my full amount off they are still taking money from my bank ! Even tho I haven’t bought anything else. It bad as I have other bills and so to pay for and very are taking money out of my bank which I now have to spend the money to use it . I think it’s a way to make people think if it’s already in the account then they may as well purchase another item which is wrong.”

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Posted 6 years ago

“Brilliant service from very honest reviews shown from customers about products very fast service excellent returns policy”

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Posted 6 years ago

“I wish that there was an option to give 0 stars!. This company has got to be the WORST I have ever dealt with!. I am first told I cannot be given credit which is fine it’s what happens next which is a joke. I am told to login and pay in full, so I do. I wait for my order and then find out they have cancelled my order as I have to create a new account (this wasn’t not told to me at all). Then I follow these steps, reorder the product and wait 2 weeks for order to arrive. I get a call 1 day before delivery date saying item is damaged and they cannot give me a date when they will have the product in and delivered but told they will notify me. Check my bank this morning after waiting a week and guess what??? They have cancelled my order and refunded me the money minus a delivery charge???!. Seriously very.co.uk you should be ashamed!! Your customer service staff are also the worst. Where do you get them from???. Madness. I will NEVER buy from these jokers again and urge that you don’t either!”

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Posted 6 years ago

“quick delivery service”

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Posted 6 years ago

“Item changed no problem quick delivery kept upto date on whats going on.”

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Posted 6 years ago

“Ordered an item which was received water damaged. Called customer services - only to be told the item is now out of stock. Operator was the best out of the other 4 I spoke to. Called again as I found an alternative and wanted it ordered in the same day the damaged one was to be collected. Was told I had to speak to orders. Spoke to a vet lacklustre member of staff who said I had to go back to customer services. When I asked him to order the item I was told it was out of stock even though I checked it 2 minutes previous. Hung up and ordered it myself on line. I wanted to make a complaint about the services given but there isn’t anywhere on their website that allows you to complain about customer services! Called again, only to be put on hold and then the line went dead. Called again and spoke to an advisor who took details of my complaint. I had to ask if they would contact me by phone or email as this was not given. No reference number to take either to confirm that they’d actually submitted my complaint. I’ve taken the name of the advisor but don’t feel confident that anything will be done. Very, your customer service needs improvement!!”

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Posted 6 years ago

“Good delivery service. Good communication when your order is ready to be collected”

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Posted 6 years ago

“Received random wardrobe instead of Bed Tried to buy for daughters birthday. Wrong item delivered. Forced to purchase another if to receive on time, told that would also be late so cancelled. Only for website to advertise next day delivery, ordered 3rd. Over 6 weeks to get refund. Stay away! over 15 documented phone calls of very poor quality lines. English speaking Customer Service was rarity. Very stands for Very stressful.”

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Posted 6 years ago

“Worst customer service I have ever seen. Called them 3 times with average waiting time, someone picks the phone up and never says anything .”

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Posted 6 years ago

“I wouldn’t even give them 1 star. Absolute joke of a company. Customer service are awful, they hang up the phone on you. I have had nothing but trouble with them I would NOT advise ever signing up with them. I called up to change my direct debit date apparently you can’t do this although I had done in the past! So I cancelled my direct debit and made a payment, they didn’t put my direct debit cancellation through and still took the money out so I had paid twice! I asked for a refund in which I called up 3 TIMES to make sure it had gone through and I had to wait 10 working days for this! After 10 working days I called up only to be told the refund hadn’t gone through and to call the payroll department. They then told me that I had received the wrong information and that the money had to show on my account for 10 days before they could put the refund through! I asked to be put through to the complaints team however they hung up on me several times. Honestly NEVER EVER get an account with them they are an AWFUL service.”

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Posted 6 years ago

Very is rated 1.7 based on 1,686 reviews