Very Reviews

“ Dreadful, after having 2 deliVery slots (1 week apart) having it not turn up BOTH times, 1st time they didn't know why we didn't get it, 2nd time they couldn't get it on the van. So 16days after actually buying the item, we cancelled the order & went to AO, brought more or less the same item & it was delivered the next day. Save your money & time go elsewhere, don't bother with Very. ”

“ Ordered 2 items from Very on Dec 20th. Still waiting for deliVery as deliVery company sent items to an address nearly 30km away. Have asked for a full refund and have still waiting on an update from Very. I would not recommend ordering from this company as they are Very difficult to get a response/update from. ”

“ WARNING - Do NOT Order From Very! WARNING - DO NOT ORDER FROM Very OR LITTLEWOODS (who they seem connected to): ..... I ordered a Swan 1kw Portable Radiator, on next day deliVery - it arrived, with a part missing (the foot), was clearly a return, and stinking of Mice - and had Mouse droppings inside! I reported it immediately to Very. I was told I can't be sent a replacement, but that they could take payment AGAIN, and resend it - or I could wait until the Refund was processed, and reorder - being that I don't have an extra £24, I had to wait. It took 12 days to refund me. I was offered a 10% discount and basically told that, that was the resolution to my complaint. It wasn't but the complaint was closed, and I had to wait, with no heat! I reordered it yesterday, and asked the Operator (who had her kids shouting in the background throughout, and was in her kitchen doing stuff when she answered) if she could send a message to the Warehouse to send me a new one - asking them to ensure it was NOT a return. Yes she says - she can do that, and gets on with ordering it -and taking payment. Well - the 2nd Heater arrived. .... It's ANOTHER RETURN!!!!! - It has 2 parts missing from this one - no handle or foot this time; and the instructions were ripped, and folded, and rammed down the side - and the Cable has a slice in it, with copper wiring exposed, near the plug!!!! Seriously Very - do you only have 2nd Hand stock of these Heaters!?! I'm Very not impressed! 🙁 .... ** UPDATE: I was told today, by another homeworking lady, that there was NO CONTACT WITH THE WAREHOUSE!!!! So the 1st Operator with the screaming kids, lied! .... AND to add insult to injury, I was told that you'd collect the Heater on Wednesday 18th December 2024, BUT then, I'd have to wait up for your Warehouse to process it, before you'd process the refund (not likely before Christmas!), which means I have NO heat, and NO spare money to buy another heater from elsewhere! I'm fuming!!!! I asked for a complaint to be raised about it all, and was told yes, but that the only way the complaint could be sent, was to CLOSE IT as resolved, and she asked me a couple of times if I wanted the complaint sent, which of course I do, so she closed it as resolved and sent it!!!!..... The matter is most definitely NOT resolved! ..... GIVE ME MY MONEY BACK IMMEDIATELY!!!!!!! You're nothing short of a vile Scam/Profiteering company at this point! Thanks for leaving a disabled, vulnerable adult and her elderly family in the cold, over Christmas! Disgusting Company! 🤬🤬🤬🤬🤬 Date of experience: 16 December 2024 ”

“ Please avoid this company I ordered a product for Christmas Got confirmation They took the payment Phoned today to check status of deliVery Was told it was now out of stock and it would take 10 days to receive my refund No email no call to say it was out of stock Appalling ”

“ my mother with an excellent credit rating opened a account with Very on 28/11/24 , she doesn't need credit but i suggested it would benefit her as having finance would save an extra 20% on top of black friday offers .the total of her spend was getting on for £2000 which she can afford top pay immediately but having credit took 20% of that which is a massive saving , Very came back with congratulations that the qualified for £3500 credit 0% interest for 6 months the order was placed and deliVery was expected for all products 4/5th december . on Tuesday the 3rd of december late evening her account, orders ,and credit limit was delecined despite her excellent credit rating after a phone call to Very they could not explain this and further more would not honour the the 20% even when she offered to pay in full now unfortunately my mum has missed out on black friday yes she would have had to pay in full and slightly more price with another company but she would have all her products now buying them now has had a massive price increase . APPSOLUTLEY AN APALLING COMPANY AND SERVICE DO NOT USE Very!!!!!!! ”

“ Very poor at next day deliVery yodel the company they use are disgusting had 2 deliveries 1 they smashed and the 2nd didn't deliver next day even though I paid for next day complain to Very and they do nothing ”

“ They say it’s free deliVery to click and collect from a shop no it’s not so rang them they said yes it said u haven’t spent over 40 pounds I said check yr order I have they said o yes we will refund it still waiting for up it ”

“ I bought a laptop from Very as they said it would be delivered the next day. After the order was placed the tracking seemed to show that this would not be the case. I called Very and was told that it will still be delivered and this can be up to 8pm. I said even though its not at my Sorting Office and they said yes. I informed Very that as deliVery wasn't made on the arranged date that nobody would be in to collect the parcel. Very said that if it cant be signed for it would be returned. This was untrue as the laptop was dropped over my side gate. I again called Very and said that i would return the laptop unopened. They said just take it to the Post Office. I did this and the Lady in the Post Office said that she couldn't accept it without a barcode. I drove back and called Very again who emailed be the barcode. The laptop was sent back the same day. I called Very to raise a compliant and close my credit account. They agreed to this and said they would send me £50 cheque for this issues. Then I received emails regarding my credit account. I again contacted Very and said I want this closing. Very said that would be done once the laptop had been returned. (Luckily I kept the proof of posting) Very then sent me a late payment letter. Even though I owed nothing. I called Very to raise this as a compliant and was informed that my balance was zero and the compliant will be looked into. Two weeks later I received an email from Jeff Tamblingson at Very. the content says that I had said the account was not affordable. This was not the case I raised a complaint and want it dealt with. This is the most frustrating company I've dealt with I've not purchased anything yet i owe them money and they have decimated by credit file. ”

“ They advertised free deliVery but my experience is that is far from the truth.Rang up customer service and they said it's £3.99 for first deliVery,.At that point I discontinued the call as nowhere did it say you had to pay for your first deliVery.Bad and confusing,they shouldn't be allowed to advertise free deliVery option. ”

“ Hassle eVery single time. Ordered a hot tub for daughters birthday. Paid for next day deliVery and they sent it to a wrong address. I ordered another one as I was desperate for it to arrive. Took over 2 weeks and had to cancel the party. Now the 'brand new' hot tub is damaged and clearly used. Worst company going. ”