Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke of a company!!! Told me that my delivery will arrive twice they have lied. So you ring customer service up and no one speaks English what a joke I have now cancelled my account with them”

Helpful Report

Posted 7 years ago

“Absolutely disgusting service. Ordered two wardrobes - they sent text it would arrive Saturday 7-9am so I woke up early to wait for it. Got phonecall at 8:54am to say order not ready. Then after complaining, the lady on phone said she would personally contact me on daily basis to let me know progress of delivery. Never heard from her over a week. Asked to cancel and was told to do it online. Wasn't able to as their system showed it as past days due from their original date of delivery. Contacted them on Facebook. Made rubbish excuses up all day long to say my request in queue. Still haven't cancelled it after a whole blooming day. Never using again.”

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Posted 7 years ago

“Good service and great offers”

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Posted 7 years ago

“Absolutely crap .... no one can speak English ... steer clear”

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Posted 7 years ago

“Waited in all day for a delivery and still waiting from arrow xl, tyres ring 22 times and still didn't get through . Tried to get through to very customer care and still no joy. Very bad service I have cancelled my account. I would never use the this service again and I strongly recommend you all do the same.”

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Posted 7 years ago

“Awful absolutely awful wouldn't recommend at all”

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Posted 7 years ago

“Worst customer service I have ever received. Ordered an electric hob and it arrived at a collection point absolutely battered and dented. It's taken 5 attempts to try and return it and it still hasn't been returned. I keep arranging a collection where I have to wait in from 7am to 7pm and no has come on 5 occasions. Will never use very again! And the people on the phone are rude and hang up on you!”

Helpful Report

Posted 7 years ago

“I ordered two combi TVs & used a SAVE 20 discount code (£20 off orders over £200). I had meant to order two freeview TVs & my order was cancelled by an agent within a few minutes so that I could reorder correctly however it would no accept the voucher code. Conversations with agents initially looked positive but then said they could not help because it was an on line purchase. Have arranged for the TVs to be returned & will close my account”

Helpful Report

Posted 7 years ago

“Ordered a wardrobe on 22nd May, got given a date, didn't come because it was lost, so got given another date and in the day it didn't come because it was damaged so got told to order it again. We did so and got charged AGAIN, later sorted out, and given another date for delivery, today the 19th June, and it hasn't come, saying it's still stuck in the warehouse. Told we would receive a call to help, but we havent. Terrible customers service. Terrible company and will make it my goal for the week to spread as much terrible truths about your company. And have fun while doing it.”

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Posted 7 years ago

“Easy to shop, massive selection, quick delivery.”

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Posted 7 years ago

“Good products, love the collect point service, great if you work during normal posting hours.”

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Posted 7 years ago

“I wasn't aware that Very used YODEL as a courier company??? I was waiting in all day for a delivery when I received an email saying driver had left a card!!!!! What I was sitting waiting I phoned the mobile number it went to answer machine I sent a text also, so I decided to contact YODEL first was advised by agent the driver didn't even go to my address and parcel would be rescheduled for Saturday, rang customer service number at VERY the first non English speaker hung up on me when I explained why I was calling, I rang back and was asked all my details told I would need to wait a minute after 15 Minutes I hung up, rang back this morning and advised wanted to make a complaint I was advised parcel would be out Monday!WHAT!!!!! OH COME ON GET YOUR SELFS TOGETHER SOME WAY TO RUN A COMPANY SO I WILL ALSO BE WRITING TO HEAD OFFICE , If I don't get my goods today I will cancel the order and get my money back , but a useless customer service team I,m trying to think of another word rather than shambles never again”

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Posted 7 years ago

“I have shopped with very for a number of years. There products have become more inline with high street businesses, and the buy now pay in 12 months is a life saver!”

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Posted 7 years ago

“Clear pictures and a very easy to use website. Very impressed with the delivery time witch was 24hrs. Simple return policy.”

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Posted 7 years ago

“Like everyone else says. The customer service is rubbish. They hire people who don't have a good understanding of English. Also it takes about 15 mins to speak to someone then they seem so distant and unwilling to help. Do not expect any good service from very”

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Posted 7 years ago

“Horrible company! Do not get involved with them! It should be closed down”

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Posted 7 years ago

“Please please please people take not of these bad reviews this is the worst company you will ever deal with. The customer service is by far the worst I have ever come across. week 11 I am still trying to arrange a return. You never get an English advisor please just avoid at all costs.”

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Posted 7 years ago

“they do not want to take back large faulty items, foreigners from customer service keep you waiting then hang up, they are a disgraceful service”

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Posted 7 years ago

“Easy to use and order, any problems are sorted straight away. Always happy to help.”

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Posted 7 years ago

“very quick & easy transaction..fast, free delivery using click & collect”

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Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews