Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An electrical item that stopped working after two weeks, on my first phone call to Very they stated I could return it as it was faulty. Now Very refuse to accept the return, sending me instead to the supplier, who are contacting the manufacturer. The supplier quite rightly state that Very provided the goods so must accept the return! Purchased as a gift for my son after a very difficult year for him and a hospital stay. Very have been less than useless, never again will I purchase from them.”

Helpful Report

Posted 3 years ago

“Can not remove my credit limit and very hard to close account, VERY VERY POOR”

Helpful Report

Posted 3 years ago

“Ordered a TV which arrived damaged, received a refund and put an order in for a replacement second TV also arrived damaged. Now have great difficulty contacting them to arrange a return, call centre says they are currently closed (all day on a Monday?).”

Helpful Report

Posted 3 years ago

“Avoid! It isn't worth the hassle! Terrible company. I don't know how they are even still in business with the terrible customer. Item was ordered and paid for with regular updates stating my order was "on track". Only on checking my account the day before this item was to be shipped did i see that they have cancelled my order, refunded and didn't even bother to inform me that they had done this!! I'm now stuck without an item that I ordered on the FIRST DAY OF PRE-ORDER that will now not be with here. If they had bothered to inform me that they didn't have the stock i could have ordered elsewhere. Waited on the phone to customer service for over an hour for them to just cut me off when they didn't want to confirm their error. This is terrible management and i will ensure I never deal with this company again!!!!”

Helpful Report

Posted 3 years ago

“I had Very recommended to me by a friend who swears by their service. I have had three purchases now and their quality, prices and delivery are superb I would recommend this Company to everyone. Give them a try”

Helpful Report

Posted 3 years ago

“Horrible, greedy, disgusting company. Not interested in helping anyone. Add interest where they can to try and confuse and mislead. Just so greedy I can’t even comprehend it.”

Helpful Report

Posted 3 years ago

“Impossible to find correct telephone for customer service! Can anyone help?”

Helpful Report

Posted 3 years ago

“Got accepted for a very account had it for a week before ordering soon as I came to order they’ve placed my order an told me it would be here in a couple of days... so comes to the day it’s due to be delivered( had to take time outta work for this) just for me to be sat round waiting then having to phone the company for them to say there sorry they’re shutting my account down with no explanation to why.. this is a very very poorly run company that lacks in common communication with its customers absolute appalling behaviour received by telephone operator just overall experience this company has just wasted my time & money by lying.”

Helpful Report

Posted 3 years ago

“BEWARE Order items at your own risk. Ordered the Prague 3 door wardrobe. A door was damaged on delivery. I contacted customer services to request they send me just a door. They wouldn't send just a door, they demanded I pay for a whole new set of wardrobes again, so I had to pay twice which I couldn't really afford to do just before christmas. After returning the first set of wardrobes, the second set of wardrobes were delivered. AGAIN the door was damaged, completely smashed to pieces. I AGAIN contacted customer services hoping they would send me just the door. Unbelievably I yet again was told to pay for another wardrobe which by the way was out of stock and not available until the end of February. In the mean time I'm stuck with a damaged item. It has taken literally months to order a wardrobe that isn't damaged and a COSTLY one. Why should the customer have to go to the expense of paying for a replacement item AGAIN if it gets damaged in transit. (All I required was they send me just a door) Disgusted with the way the whole situation was dealt with. Something is very wrong with the way they process damaged goods and totally unacceptable the way they treat you through no fault of your own.”

Helpful Report

Posted 3 years ago

“They decline your NON credit account after making a debit card purchase and then advise they are not at liberty to divulge information of why to you. Yet happily take my money and not return it. Shady company!”

Helpful Report

Posted 4 years ago

“I bought a fridge freezer in August. This morning the freezer had stoped working.I called and was in the phone 1 hour 45 minutes to be then cut off after going through three different departments. I started off wanting to get it fixed it’s still under warranty and I took extra cover out.But the way Iv been treated and a full morning been wasted I know want my money back. Appalling customer service. All the automated voice on the phone says is If you want to make a payment,that’s all there bothered about.”

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Posted 4 years ago

“Ordered a sofa set checked order we had then been ordered 2 sofa sets !! Checked again and was being sent 2 footstools and no sofas laughable will go through credit card and get money back wish I’d seen these reviews first !!!!”

Helpful Report

Posted 4 years ago

“Very are Rogue Traders don’t buy anything from them or you will regret it. We bought 3 pieces of furniture that are junk, they were all damaged and defective and Very refused to replace damaged and defective parts. Read all the 1 star reviews before you buy anything from the Rogue Traders or you will regret it like we did.”

Helpful Report

Posted 4 years ago

“Very sell seconds Very are Rogue Traders they sell damaged and defective products and refuse to replace them. Read all the thousands of 1 star reviews before you buy anything from these cowboys. The customer service department respond to reviews but don’t respond to customers. Be warned this company are Rogue Traders that are breaking consumer laws on a daily basis”

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Posted 4 years ago

“I ordered a table it came damaged. So I returned it I waited in al day for the delivery driver he finally arrived and refused to to take it as the box was damaged (he was the one that damaged it) so I ring up and they tell me its going to be picked up by 2 still not picked up so I ring again and he said there is no trace In it being picked up today so I replied you got to be fing kidding me then he said he is hanging up. All I want is a refund for a item you delivered to me damaged I dont understand why this is so hard. I have already taken 2 days off to wait in for this to be picked up please help”

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Posted 4 years ago

“I’ve ordered from 26/08/2020 and didn’t arrived yet (almost 5 months). They still take money from my account”

Very 1 star review on 23rd December 2020

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Posted 4 years ago

“So shocked by the lack of professionalism from this company. They actually sent me a WHOLE contract saying they have agreed for me to use their so called "Buy Now Pay Later" service only for me to spend hours adding items to my basket and for them to then decline me after checkout. Called them to ask why and they said they just woke up and found some information about my credit report. WHAT? After sending me a whole signed contract. They apparently tried to call me and sent an email. Didn't see neither. I can't believe this is supposed to be a company that claims to be professional. I don't even want anything else, even if it's for free and just want to save a life from dealing with an utter horrendous service.”

Helpful Report

Posted 4 years ago

“During the Covid Crisis I managed to keep my VERY payments up to date. (Like many others, had problems keeping up to date with Credit cards etc. and had to take payment holidays). Logged on to my VERY account this week with 400 pounds credit and attempted to make some Christmas orders. Only when I got to checkout were these orders refused. Phoned them - they've had notice from a credit agency that my Score has slipped this year. Thus I'm unable to use my VERY credit. Although I am up to date with all payments on my Very account. This seems unfair to me and would also have been nice to be notified before getting to checkout.”

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Posted 4 years ago

“good luck getting a refund off these robbing thieves was sent a supposidly brand new coffee machine which when i plugged in first time blew my electrics they have the shoddy dangerous machine back but using every excuse from they have not recieved it to its lost when my tracking no says different i will get my refund even if i have to turn up at their head office with friends and make a scene”

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Posted 4 years ago

“After sales just sucks.. LG TV remote stopped working... LG were instantly willing to send out a new remote until they found out it was bought from Very. Calling electricals department at Very takes more than 30 min for call to be answered. When they answer they transfer to LG support. LG says that warranties are handled by Very for their TVs. Call Very again and same thing want to transfer to LG this time Very Customer Server pose as AO.com by telling LG they are AO.com to force LG to send out the remote. LG then asks me where I bought it, I bought it from Very so I say Very and LG says Very handles the warranty. Finally Very calls me and says they will sort it out from their supplier. Puts me on hold for 30 min and then hangs up. Call Very to return TV, returns label was sent instantly. I am fearing sending the TV back as not confident that they will refund.”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,680 reviews