Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.18

2.2 Rating 1,135 Reviews

29 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy webpage and needed to change time on my reservation and customer service was very helpful and changed everything for me.”

Helpful Report

Posted 8 years ago

“Enjoyed two tours in Italy with Viator, best of Tuscany and Cooking class in Florence. Both were excellent.”

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Posted 8 years ago

“We booked last minute and had a great experience. Thanks!”

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Posted 8 years ago

“Viator made searching for excursions during our trip fast and super easy! The payment process was efficient and provided me with a voucher that was used by the tour company. It was a great experience and I will definitely use Viator again! Highly recommended!”

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Posted 8 years ago

“We took 2 separate tours while in Italy both booked through the Viator site. Both of the tours were exceptional and the tour guides were just as great. In talking to other visitors on our trip we met several people who also booked through this site and were just as pleased with their tour as we were. I'd highly recommend Viator to anyone and look forward to booking more tours with them in the future.”

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Posted 8 years ago

“Viator makes travel amazing and easy. We can travel with greater certainty and efficiency. Terrific!”

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Posted 8 years ago

“Happy to go through viator for trips abroad and never had any problems”

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Posted 8 years ago

“A relaxing and enjoyable day in beautiful countryside. Lots of wines to try and a lovely small town to explore at lunchtime! Our driver was friendly and informative adding to the journey with interesting facts and pointing out places of interest along the way. A really good day out!”

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Posted 8 years ago

“This is our second year using Viator and again we were not disappointed! We have always had great customer service experience! Thanks Viator for helping us make memories!”

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Posted 8 years ago

“App works good. But some local tour operators associated are not as efficient as they say are.”

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Posted 8 years ago

“Very reliable company. No issues booking through Viator. When we arrived at our destination, everything was easy to do. Instructions provided by Viator were very clear as well.”

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Posted 8 years ago

“Viator was easy to use and compare the different excursions to find the ones that best met our desires. The only drawback is that now we are getting all sorts of emails from Viator as if they think we constantly travel.”

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Posted 8 years ago

“I arranged several activities through Viator: VIP Moulin Rouge dinner and show tickets; Transfer from our flat to and from the Moulin Rouge; Night-time tour of Paris by 2CV; Transfer from our flat to CDG airport. All arrangements were seamlessly handled and we couldn't have been more pleased!”

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Posted 8 years ago

“Easy to use and good to deal with”

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Posted 8 years ago

“I am a viator customer for many years. I always book my trips with them wherever I am travelling. They look after you if there is a problem and answer your query promptly if you have one. The tours you book with them is value for money and I highly recommend all traveller at home or abroad.”

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Posted 8 years ago

“Very useful and functional, numerous price-saving options. But occasionally a tour price is misleading (e.g. "transportation not included") and not all bad feedback is printed in their tour review comments section”

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Posted 8 years ago

“Our tour guide, Daniella, was really good. She gave us a good tour of Fatima.”

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Posted 8 years ago

“I have been impressed by viator so far. I had an excellent guide in Rome and in London. I recommended the company to a friend who also had a great guide. I can see that I will book another Viator tour in the future.”