Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.14

2.1 Rating 1,169 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Mari

Viator 1 star review on 25th January 2025

Colby

Viator 1 star review on 11th January 2025

Douglas Belaire

Viator 1 star review on 5th January 2025

Haydn Thomas

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all the activities we booked were great and glad to have these choices when going abroad. Descriptions meeting areas etc all explaned in detail and no issues at all.”

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Posted 8 years ago

“This was my first time using Viator for a trip, especially being so far from home, to Barcelona, Spain. Everything was on time, very organized, lots of interesting and fun information. The meeting point was close to the port of our cruise and easy to find. We are very happy and satisfied to have done our Barcelona Tour with this company!!!”

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Posted 8 years ago

“Easy booking, excellent information and reminders. When I submitted a question, I received an answer immediately. Highly recommend.”

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Posted 8 years ago

“We were happy with all the services and tours we booked with Viator”

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Posted 8 years ago

“It is easy to use!!”

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Posted 8 years ago

“I love Viator - since happening upon the site i have used it for tours on every trip i have taken and i have constantly recommended Viator to both friends and other travellers i have met on the road. At times i have thought i should hold shares in the company i have recommended it so frequently. WHY? - because it successfully takes the work out of finding interesting, affordable tour opportunities when in foreign locations. Doing a tour is such a great way to get to know a place. I am very keen on walking and this kind of tour features prominently in the tours offered by Viator. I remember being blown away by a walking tour I did in the back streets of Athens - just fantastic and another in London - what a way to meet a city! Previously i would have trawled for hours looking for such small niche market tours. Thank you Viator.”

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Posted 8 years ago

“On our recent trip to Europe we participated in several activities with Viator and found each one well organized. The tour guides were all very knowledgeable and friendly. I would highly recommend this company.”

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Posted 8 years ago

“I choose Viator when traveling because they have one of the largest array of offerings in a great selection of places. My experiences with them have always been great. Listings are accurate and tour guides are very informative and fun. I find Viator to also have reasonably priced tours and experiences. I highly recommend them and intend on using them many more times in the future when traveling!”

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Posted 8 years ago

“Competitive rates and can get all holiday costs taken care of before you jet off leaving you free to enjoy your trip and not have to waste tme buying tickets once you reach your destination. To date Viator have been 100% reliable they are where they say they will be And are always on time.”

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Posted 8 years ago

“Tour was great - a lot of driving but we were able to see so many attractions in just one day. The guide was the best part, He really knew his Scottish history and was very enthusiastic about it. Great guide and great trip!”

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Posted 8 years ago

“Very serious A good organization and a lot of shore excursions proposed”

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Posted 8 years ago

“I have used viator to book tours and walks in various cities around Europe and USA. Everyone has been of top quality. Our most recent ones were in Rome and again we were not disapppointed”

Viator 5 star review on 16th October 2016

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Posted 8 years ago

“I have used this site for numerous trips and it is excellent. We used Viator for tours in Australia, Hawaii, San Francisco and even Yosemite. We are set to travel to Scotland next year on a Tauck tour. We are set to arrive two days before this tour and I will use Viator once more to go to St. Andrews. They are very reliable and reasonable. They are also available to assist travelers 24/7.”

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Posted 8 years ago

“Throughout my travels I have been using viator faithfully because they are prompt reliable convenient and always updating by adding new trips. They are very organised too. I have had a good experience booking with them..... However the deals and discounts are very time bound which cannot be used.”

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Posted 8 years ago

“I'm in the middle of a two week trip to Italy. Thus far all of my tours have been booked through Viator and they all rate 4 or 5 stars. I'm very satisfied and would certainly do this again in another country.”

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Posted 8 years ago

“Viator was easy to use either from home OR on the road! It's important to me spend my money wisely, therefore I depend on others' reviews to decide how to spend my vacation dollars. Thank you Viator!”

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Posted 8 years ago

“My wife and I have used Viator on many occasions and have never, to date, been disappointed. The prices are more expensive than you might reasonably pay locally but for that you buy peace of mind and quality assurance. The trips are easy to book on-line and the documentation is for the most part clear (although information regarding pick up times and details is usually left to the local operator and arrangements can and do vary). Once arranged pick up is invariably on-time. Our Guides have been uniformly excellent. Knowledgable and pleasant without being intrusive. All have had excellent English.”

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Posted 8 years ago

“Good variety of tours available.”

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Posted 8 years ago

“For me it was a great experience, unforgettable memories”

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Posted 8 years ago

“We phoned Viator with questions about the tour we were considering. The agent was very helpful and even contacted the tour company for answers. When we realized the tour in question was not available, he researched alternate trips and made the reservation at no extra charge. The whole process was easy. I definitely recommend Viator.”

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Posted 8 years ago

Viator is rated 2.1 based on 1,169 reviews