Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.15

2.2 Rating 1,167 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went on an amazing your today with Anna, and Constructours but booked through Viator. I travel solo and Anna sat me behind her so that we could talk if I wanted to and ensured that I did not feel left out at all. We went on a trip to the Blue Lagoon which was beautiful and to a winery and several other stops. Anna was very well informed about the island and the tour was run with clockwork but relaxed efficiency. Sorry don't know how to leave pictures, but if you come to Cyprus go on this trip, it is well worth it.”

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Posted 1 year ago

“We made a Tijuana taco hopping tour with our tour guide Tadeo who was extremely fun and very knowledgeable. It was so fun and I did not once get bored with this tour! Kudos to Tadeo! Great tour guide!”

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Posted 1 year ago

“In May 2023 we booked a small group tour with Viator for Omaha and Normandy Beaches. It was a wonderful tour and Pascal was a great driver and tour guide. His wealth of knowledge about WWII and the area was astounding. Because our group had no set plans, he even added a few more stops at the end of our tour!! I would definately recommend Pascal if you are doing the Normandy Beaches tour!”

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Posted 1 year ago

“Dubai with viator on the Aladdin creek souk old town tour with Mohamed it was very informative fun and great value for money, thank you for making it so , regards Susan Doe”

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Posted 2 years ago

“The small group tour to Dachau concentration camp with James was fabulous! So informative and knowledgeable. He was gracious and mindful of our needs as well as stuffed with info. A wonderful trip”

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Posted 2 years ago

“Maria was our tour guide for the old city in Zurich and she was fantastic! It was easy to book and since my family were the only people on the tour, she customized it for us as we went along. Learned a lot of new information even though I had lived in Zurich before. Would use this site again! Highly recommend.”

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Posted 2 years ago

“My friends & I went on the Hollywood Homes Tour in LA. Tommy was our tour guide. He was amazingly funny & fun!! Thanks Tommy for helping us to have Big Fun while in LA!! Lisa from Texas!!”

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Posted 2 years ago

“They were great. Communicated with us each step of the way. Great food accomodation and guides provided as part of a well priced package. Always quick to respond to questions. Would highly recommend ll”

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Posted 2 years ago

“I used Viator while in New Orleans and had several wonderful tours. I felt like the tours were worth the amount I paid for them and the staff was professional.”

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Posted 3 years ago

“So far this week I’ve been on two Viator tours snd both have been outstanding. The first yesterday 6th April 2022 was a trip to Hadrian’s Villa complex at Tivoli. The guide was excellent as was the prebooked lunch - the visit itself far exceeded my expectations - the Villa complex is enormous and the remains are still very beautiful. For today’s trip (7th April 2022) I joined a guided walking trip around the Colliseum, the Palatine hill and the Forum m. It was breathtaking. Our guide Eddie was brilliant.. Evidently he has a doctorate degree in Archaeology and when he was a student he evidently made a unique discovery on the Palatine Hill / regardless of his academic background which was extensive he was skdo entertaining and kept everyone in the group engaged including the Kids.”

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Posted 3 years ago

“Have always had positive experiences using Viator.”

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Posted 3 years ago

“Thank you to our Haunted Austin Walking Tour Guide, Daylin. What an enjoyable evening learning about historic Austin. Daelin shared interesting folklore and exciting ghost stories as he took us to various sites in the city. Highly recommend!”

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Posted 3 years ago

“very reliable - 4 times tried all different countries. They use reliable partners. TImely. Accurate info.”

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Posted 3 years ago

“we took the 30 minute ferrari drive and oh boy was it fun!! our guide was John 01/24/2022 @ 10. He was patient and explained EVERY thing well. its worth it!!lots of photography woth the best backdrop!! we would definitely do it agian.”

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Posted 3 years ago

“Rich was a great tour guide for Chicago. Very insightful, humorous and patient with our queries, as well as accommodating with taking our photos.”

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Posted 3 years ago

“Use Viator for information only. I used them for a excursion in Iceland and then the vendor didn’t allow us to go because we are over 60. We are very active and just finished hiking Utah and biking through Croatia, so didn’t expect to be barred from this snorkeling trip. If I had gone directly to the website of the vendor, at least I would have known. Lost almost $300.”

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Posted 3 years ago

“We took a Viator tour in Washington DC with our guide Daniel. The tour was great and Daniel was funny and very knowledgeable. The van was comfortable and clean. Thank you for an awesome day packed with history and silly jokes.”

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Posted 3 years ago

“I was absolutely impressed with the food tour of Athens. Irene was an amazing guide. She took us to the best out of the way places we would have never found on our own. It was a great mix of history, knowledge about the food and drink and wonderful humor. It was the highlight of our day in Athens. Thank you Irene.”

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Posted 3 years ago

“Korey and Larry were great. Very good. Lots of fun facts like the owl on dollar bill, iwo jima flag, etc. Took my 85 year old parents and they did great on this.”

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Posted 3 years ago

“Requested a private tour for the four of us in St. Augustine, FL on 08/25/2021. Easy to book and find the location where we would be picked up. Karen, our Tour Guide, was on time, lovely and engaging and provided us with an outstanding tour of downtown St. Augustine. Tour guides in St. Augustine must be licensed, but Karen's in-depth knowledge of the history of all the sites and her professionalism in presenting that information to us was wonderful. We all agreed she was the best! Thanks Karen!”

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Posted 3 years ago

Viator is rated 2.2 based on 1,167 reviews