Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.15

2.2 Rating 1,167 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our number one go-to tour site. The guides are always friendly and knowledgeable and the tours a very good value for money.”

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Posted 7 years ago

“We had a day tour of Busan South Korea with guide STEVE. We were very happy that Steve spoke perfect English , his knowledge of Busan was perfect. He answered all our questions and gave us lots of info. Thank u for the day trip. Lisa & Rami ISRAEL”

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Posted 7 years ago

“They help me with my payment problem efficiently and effectively.”

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Posted 7 years ago

“Excellent vatican tour thanks to our guide Luigi”

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Posted 7 years ago

“We had to make adjustments to a few tours after booking and Viator was a huge help in changing all of our bookings.”

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Posted 8 years ago

“Viator is my favorite website to book my tours. Now and then they have some discounts and I don't know a better place to look for tours than on Viator.”

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Posted 8 years ago

“Appreciated the reminders via email re printing vouchers etc. Because of booking well ahead and getting pick up times also well ahead was a little uncertain whether we would actually get picked up on the day at the time mentioned - but we did. An email confirming pick up time the night before from the tour company would be helpful as sometimes the voucher themselves don't mention pick up times so have to go back through old emails to check ( another couple had no idea when they were going to be picked up as a result and had to be called up)”

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Posted 8 years ago

“Very helpful to reply to any questions or problems that I had.”

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Posted 8 years ago

“Viator makes purchasing activities easy. They also typically provide a great discount and always have reviews posted for any of their activities. We have used them many times and have always been completely satisfied.”

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Posted 8 years ago

“So easy to book the Mobay Club in Montego Bay. A must have if your going to Jamaica”

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Posted 8 years ago

“Love Viator. They work with reliable and affordable companies. We have used them to book excursions in US, Europe and even Africa. We highly recommend booking your next excursion with Viator, we will.”

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Posted 8 years ago

“Viator is a very good,reliable site to find all the sight seeing, excusions and many other types of experiences in many locations world wide. There web ite is informative and easy to use. I have never had any problems presentig thheir vouchers, ad will continueto use theiir site.”

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Posted 8 years ago

“Couldn't of gone any smoother. Booking and tours went flawlessly. Great phone experience and both our tours were exciting, safe and festive in so many ways.”

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Posted 8 years ago

“Very easy to book our hop-on, hop-off bus tour of Sydney through Viator and good to know we already had our tickets before arriving at our destination.”

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Posted 8 years ago

“Amanda, was really nice and had a very good disposition. Thanks for all.”

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Posted 8 years ago

“I like this site's format and options. Their customer service is excellent. I've n vet been disappointed with a tour booked through Viator.”

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Posted 8 years ago

“Viator is a company I felt I could trust. I could call if I had questions- and get answers right away. I enjoyed the very easy web friendly experience. I am not computer friendly so if I can book trips and excursions from anywhere in the world at the touch of my fingertips- so can you! No hassles , super easy. Always a go too!”

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Posted 8 years ago

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Posted 8 years ago

“All our experience with Viator was very pleasant.”

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Posted 8 years ago

“I signed up for several day tours in Mexico City with Viator and was very satisfied. The leaders were excellent, the tours well planned, and I enjoyed the experience each time.”

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Posted 8 years ago

Viator is rated 2.2 based on 1,167 reviews