Viator Reviews

"Booked a Madeira 'East trip' with Viator for a trip of 5 adults ages between 51 and 80.\r\n\r\nThe 'mini-van' was scheduled for 08:50 pickup and it was on time. There were already about 7 or 8 people on board and the best seats were taken. This meant those of us in our group, two being over 6ft tall struggled to get comfy due to very very poor leg room in the Mercedes Sprinter (18 seater) mini-bus\r\n\r\nThe driver proceeded to spend the next HOUR driving around Funchal, collecting other passngers including two stops at the bus station!!! The 2nd was to collect two more adults and thus completely filling the vehicle. At this point the lack of legroom at the back became unbearable which was pointed out to the driver in no uncertain terms. His response? He couldn't care less!!\r\n\r\nThe small seating and overcrowding also meant that wearing seatbelts - which is a legal requirement in Madeira was impossible, something very dangerous on hilly Madeiran roads and accident plagued motorways.\r\n\r\nVoices were raised when the driver appeared to be completely apathetic about the situation or the fact laws would be broken and his paying elderly passengers ENDANGERED.\r\n\r\nThe driver said he would arrange for another Virator van to collect us and to take us on the tour so the five of us consisting of 50, 53 and 80yr old males along with 70 and 74 yr old females got off the 'mini-bus'\r\n\r\nAfter waiting 25 minutes we called Virator and spoke to someone called Lenny? Who basically couldn't care less that we had been dumped, had no instructions or intentions of sending a replacement vehicle (a blatant lie from the driver) and of course meaning we were robbed of the tour fee which we will have to claim back from our bank.\r\n\r\nReviews exist to give other customers the chance to make informed choicesabout who they use, please read this and think very VERY carefully about using this company as next time it could be you!!!!"

"Was double charge 138 dollars customer refused to help. Was canceled within 5 mins of making the trip but because it was the wrong day and because it wasn't 24 hrs before the day I lose 138 how is that good business"

"Canceled pickup from cruise ship 2 days before pickup date via Viator website. (see screenshot). Also canceled 3 times with tour provider as they kept sending me updates. It appears the website cancellation did not work, and the tour site ignored me. I am out $517."

"Today we went to private tour from hurghada to Luxor booked with Legacy tours and it was amazing. See valley of the kings, Karnak and palace of queen Hatchepsu.Especially our tour guide Ahmed .He is number 1. His knowledge of Egyptian history was brilliant. He tells stories about all well known pharaohs and Queens , make it so interesting. He was very helpful all day, keep us safe in today's heat. Take us for lovely lunch. And he knows everyone around sites. \ud83d\ude0a. Will definitely recommend 5* ++"

"Today we went to private tour from hurghada to Luxor booked with Legacy tours and it was amazing. See valley of the kings, Karnak and palace of queen Hatchepsu.Especially our tour guide Ahmed .He is number 1. His knowledge of Egyptian history was brilliant. He tells stories about all well known pharaohs and Queens , make it so interesting. He was very helpful all day, keep us safe in today's heat. Take us for lovely lunch. And he knows everyone around sites. \ud83d\ude0a. Will definitely recommend 5* ++"

"Today we went to private tour from hurghada to Luxor booked with Legacy tours and it was amazing. See valley of the kings, Karnak and palace of queen Hatchepsu.Especially our tour guide Ahmed .He is number 1. His knowledge of Egyptian history was brilliant. He tells stories about all well known pharaohs and Queens , make it so interesting. He was very helpful all day, keep us safe in today's heat. Take us for lovely lunch. And he knows everyone around sites. \ud83d\ude0a. Will definitely recommend 5* ++"

"Today we went to private tour from hurghada to Luxor booked with Legacy tours and it was amazing. See valley of the kings, Karnak and palace of queen Hatchepsu.Especially our tour guide Ahmed .He is number 1. His knowledge of Egyptian history was brilliant. He tells stories about all well known pharaohs and Queens , make it so interesting. He was very helpful all day, keep us safe in today's heat. Take us for lovely lunch. And he knows everyone around sites. \ud83d\ude0a. Will definitely recommend 5* ++"