Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.18

2.2 Rating 1,135 Reviews

29 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything thru viator was wonderful except the dinner and show package. Dinner was at Sicily restaurant in Victoria then off the see wicked the show. The waiters at this restaurant were horrible 9/29/17 poor service and nasty responces to menu requests gave inaccurate directions to show Making us late and having to wait 25 mins in lobby before going in. Would not recommend this restaurant to anyone. Ruined the evening which was my birthday to boot”

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Posted 7 years ago

“The CamdenTown Matkets tour was lovely. My husband and I received a photo of our personal guide beforehand, and she met us at a designated place to take us on our tour. We had a lot of fun, shopping, exploring and eating. She took us to Primrose Hill, a Park with s lookout point, and we saw parts of London from atop a Hill. We all went then to Borough Market, which was also wonderful with shops and eateries. Our guide was co side rate of our ages, helping us down steps and watching out for us in traffic, crossing the streets. She was kind, caring and a genuine sweet person. Our tour was amazing!”

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Posted 7 years ago

“We have been on tours all over the world with Viator. We have loved every tour! The tour guides pointed out sights of interest on the way to each destination, were witty and entertaining as well as informative. Leeds Castle, Dover, Canterbury, Kensington Palace, Auckland, Sydney, London all were rich with history and beautiful sights to see. Viator made the difference in enriching the experience!”

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Posted 7 years ago

“Terrible viator for whoever you use as tours in Abu Dhabi, they never turned up for a desert tour that had been booked for my daughter n two children. tried hard for contact ending up having to ring America viator to tell them and you will be paying for the phone call”

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Posted 7 years ago

“If I could give them zero stars I would!!! I paid 150 dollars to go from athens greece to meteroa and printed my voucher ahead of time because I knew I would have no internet service while in athens. My printed information says the train was leaving at 827 am. I got to the train station at 825 and the workers informed me that the train left at 820. The company refuses to give me a refund even though they provided me with the incorrect information. I asked if I could change the dates and do the trip the following day and they told me I would have to pay another 150 dollars to do that. I will never use this company again!!!”

Helpful Report

Posted 7 years ago

“Booked a tour with Viator that is already unavailable for the specified date. Thought that the confirmation email with the voucher is valid. After booking the flight, an email from Viator came and was told that the tour is not available on the specified date . Called the telephone number given which was directed to the call centre. There was nothing they could do because there were no more suppliers for that tour on the dates specified. Can't cancel my flight after booking. Huge disappointment to my son and we have to incur unnecessary travel costs. Would not have booked the flight if the tour was not available. Viator Website is not updated promptly and availability of places are not indicated in the website. Viator is unreliable and cannot be trusted.”

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Posted 7 years ago

“Delivered exactly what they advertised”

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Posted 7 years ago

“I've never had a company pre authorize my credit card prior to booking. This company put a hold on my funds, than attempted to book the tour. The tour was full, viator did not inform me of this until 2 hrs beforehand. Trued repeatedly to call them but battery died on my phone while on hold for over 2 hrs... never spoke with anyone. They only respond to customers who leave bad reviews on their own site. No email response from customer service, nobody to answer the phone for customer service... so now trip did not take place and cannot book anything else as they have held my funds for a tour they try to book after the fact. All viator does is book for you and charge a nominal fee for doing so... you can book the tour yourself easily if not easier. If you plan on using viator please please please read all of the reviews from review sites not affiliated with this company, or prior to booking try calling or emailing them to ask a question and you will see the service you get. Good luck if you use these idiots.”

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Posted 7 years ago

“Unsafe..driver had 1 hand on wheel, turned around to talk. Elder folks couldn't hear her. Need headset. Didn't know facts..not professional presentation . Bus drivers did a better job. Bad brakes...never again .”

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Posted 7 years ago

“Do not use viator - they are an exceptionally poor company - they promised the cheapest rate and when I was charged $200 more for a birdwatching trip than others available they would not refund the difference. I could prove there were trips exactly the same at the much lower price and they still would not refund. On top of this it was a birdwatching trip where the guide did not have a working pair of binoculars and kept borrowing mine. also he used my bird book to guess at identifying birds - rubbish product and a very inflated price.”

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Posted 7 years ago

“The Hunter Valley wine tasting day tour from Sydney was nice. We had a good driver who went that extra mile to see that all people were picked up. He held a firm schedule and was knowledgeable. Best part for us was lunch and the cruise home to Sydney at sunset.”

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Posted 7 years ago

“Don't book with Viator. They charge you more than double than the local company. I recently went to Rosario Island in Colombia for a day trip and paid $95 plus taxes with Viator while others on the trip only paid $45/person.”

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Posted 7 years ago

“I have recently returned from a trip to Canada and had booked a 2 hour evening safari for whilst we were in Banff. As usual the service received was excellent and the tour was just as described.”

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Posted 7 years ago

“This company is such a scam, took my money and then said the tour I wanted to go on was full. The number they have on their website is fake and it took me over an hour to finally contact them. So unprofessional. Do NOT trust this company, they will take your money. Not to mention, the customer service was disgustingly awful.”

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Posted 7 years ago

“We booked the private tour of the three Venice islands. Our guide was Hazel who arrived at the agreed meeting time at our hotel. We were transported by water taxi to the islands. We enjoyed the glass factory and seeing the lovely lace. Hazel is an excellent guide and has an in depth knowledge of the history of Venice and the islands. We would recommend this tour especially with Hazel as your guide. Lovely half day with time to explore Venice on the other half of the day.”

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Posted 7 years ago

“Viator doesn't pay their suppliers. After months and months of sharing them, they are being silent, than telling them we would ask the customers for our money finally they would return, another 4 months of chasing and still no result. If you plan to work with them be careful.”

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Posted 7 years ago

“We bought tickets to the making of Harry Potter tour. The correspondance with the office which sold the tour was good and the tour itself was awesome!”

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Posted 7 years ago

“Their supplier support is crap. They don't respond to any emails. Our products have been under review for several months. How are they supposed to maintain their model if they are not partnering with businesses willing to partner with them? We have had guests turn up in our office after booking with another company on the Viator website only to show up and be told they will not be taken on their tour and they received no refund from Viator.”

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Posted 7 years ago

“We did the day trip from Barcelona to Figueres to visit the Dali museum .. collected as promised from hotels 0730 and met at station by Viator rep . Had some coffe and we and just 2 others on this tour caught train to Figueres . Met by tour guide Jessica who was lovely and made the museum visit so much more informative and really interesting .. great tour and an excellent duration . Caught train back at 1245 pm and as it's only a 55 minute trip we still had all the afternoon back in Barcelona .. highly recom and congrats to Jessica for her wonderful friendly and knowledgable self ali”

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Posted 7 years ago

“Good choice of tours but we found out Grenada tour of Alahambra Palace was ruined by our bilingual french/English guide was difficult to understand & listening to that without a break for 2 +hours really did our head in ----2 much information Wouldn't recommend this tour but we did enjoy our day trip to Gibraltar from Malaga.”

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Posted 7 years ago

Viator is rated 2.2 based on 1,135 reviews