Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.15

2.2 Rating 1,167 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked Viator tours in Barcelona and Rome . All worked well and received a refund for part of tour that was cancelled due to weather. And for an incorrect booking. I would recommend Viator”

Helpful Report

Posted 5 months ago

“Our tour guide Adam was awesome! He was very knowledgeable and told us many great stories. He was patient and nice. The tour of Niagara Falls and other sites was great. We enjoyed seeing the different places around the area.”

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Posted 8 months ago

“I booked 6 tours in Costa Rica through Viator. Five of them were good, two of them were particularly outstanding. However, one of them didn't provide everything listed - it was a horseback riding tour that also indicated a stop at a Rancho where tortillas and fresh cheese would be provided. Alas, we only got horseback riding. The tour was great apart from the unmet expectations. Viator's excuse was that it didn't indicate which tour provided the food - well, yes, the tour I selected and paid for! - and declined the partial refund I requested. Invalid reasons and disappointing.”

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Posted 8 months ago

“Our tour guide to Stonehenge, Bath, and Windsor Castle was superb. He was a PhD in archeology and gave a masterclass tour to us the whole day. It was superb. Our bus driver , however , was terrifying: swerving off both sides of the road, driving with one hand behind his head like he was dosing off- just a bad experience. I would absolutely recommend this tour, but would not step back on that bus with that driver again.”

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Posted 1 year ago

“We did a two hours walking tour in Bruges and we absolutely recommend it . Our tour guide ,Jian , gave us all the important informations for the city in a witty , humorous , and concise way. We loved the city and we ‘ ll sure come back again.”

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Posted 2 years ago

“I booked the Park Guel and Sagrada Famiglia tour which was very nice but needed an hour more or so for staying a bit longer in the park. Our guide Victor was very nice and knowledgeable, his English excellent, I only felt that the whole thing was too expensive for what it included and the duration of it.”

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Posted 5 years ago

“I have done several tours in various places around the world with no issues and recently had to change dates on 3 tours and eventually cancel and get a refund. The 2 customer service people who spoke to me on the phone went above and beyond the extra mile to help me even contacting individual tour providers for me while i was on hold. I would definately book with them again”

Helpful Report

Posted 6 years ago

“Everything thru viator was wonderful except the dinner and show package. Dinner was at Sicily restaurant in Victoria then off the see wicked the show. The waiters at this restaurant were horrible 9/29/17 poor service and nasty responces to menu requests gave inaccurate directions to show Making us late and having to wait 25 mins in lobby before going in. Would not recommend this restaurant to anyone. Ruined the evening which was my birthday to boot”

Helpful Report

Posted 7 years ago

“The Hunter Valley wine tasting day tour from Sydney was nice. We had a good driver who went that extra mile to see that all people were picked up. He held a firm schedule and was knowledgeable. Best part for us was lunch and the cruise home to Sydney at sunset.”

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Posted 7 years ago

“Good choice of tours but we found out Grenada tour of Alahambra Palace was ruined by our bilingual french/English guide was difficult to understand & listening to that without a break for 2 +hours really did our head in ----2 much information Wouldn't recommend this tour but we did enjoy our day trip to Gibraltar from Malaga.”

Helpful Report

Posted 7 years ago

“Easy to book & God range of tours to choose from”

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Posted 7 years ago

“We had great luck in Vancouver and Victoria recently. I am taking a trip to Paris soon and have multiple activities planned through Vistor. My complaint is with the Viator app. It does not work and is frustrating. I'm hoping that can be remedied.”

Helpful Report

Posted 7 years ago

“We had one tour in Tahiti and two in Hawaii. Also had two transfers in Hawaii. All took place and all good.”

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Posted 7 years ago

“Travelled to Polland & Hungary.. Very satisfying sightseeing trip which I had booked with Viator thru my agent. Danube bend tour was the best one at Budapest. The driver cum guide Mr Shephen from Happy Tour was very knowledgeable & Kind.. & really took atmost care.”

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Posted 8 years ago

“Great place to book, very connected with their providers but I easily could find cheaper tours.”

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Posted 8 years ago

“Viator was easy to navigate through, quick and easy, I didn't like the fact that for the cartago ruins it was just one building, when it says ruins, plural, everything else was as described”

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Posted 8 years ago

“I have been on 4 Viator day trips in two Cities, Madrid and Tokyo. I found that each tour was satisfying and good value for my money. I plan to book more Viator day trips in my future travels.”

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Posted 8 years ago

“We've had very good tours from Viator and will continue to use them! However, only 4 stars because the prices are a bit high. Even compared with the same place at the website for the location, Viator is always $5-$20 more.”

Helpful Report

Posted 8 years ago

“I found the Viator tours to be fun and they offered some unique things. For the most part the tours were dependable and well organized. The dinners with hosts in cities. Red a little work. They need to ask more questions so they can fit you with the correct host/hostess and the correct menu so that a person can have the complete experience they are expecting. In each of my experiences the hosts/hostesses were wonderful but the food was disappointing and even after I had booked and paid for the dinners I had to keep following up to get the address, etc. But the dinners are good idea and I'm sure they will work out the kinks. All in all I found Viator's tours well worth the money.”

Helpful Report

Posted 8 years ago

“Overall, I have not had many issues with choosing Viator. But when I booked my tours in Krakow, Poland, I should have been told up front that you would not pick me up at my hotel. The website specified hotel pick up but only after I booked the tours did I learn that you did not pick up at my hotel. I think you should have a list of hotels for us to pick from so that we are certain you will pick us up and not have to find other transportation.”

Helpful Report

Posted 8 years ago

Viator is rated 2.2 based on 1,167 reviews