Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.15

2.2 Rating 1,167 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WE ARE 𝐆𝐋𝐎𝐁𝐀𝐋𝐏𝐑𝐈𝐌𝐄𝐑𝐄𝐂𝐎𝐕𝐄𝐑𝐘 𝐎𝐑𝐆𝐀𝐍𝐈𝐙𝐀𝐓𝐈𝐎𝐍 ⭐️⭐️⭐️⭐️⭐️ We will exceed your expectations with our exceptional service!. Our team of professionals are also empathetic and will guide you through every step of our fund recovery process. We can swiftly recover your lost or withheld funds from any scam broker or platform, and our communication is transparent and timely.”

Viator 5 star review on 30th December 2024

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Posted 3 months ago

“Sara the tour guide was the best ! Will recommend her to my friends. Berlin in spanish !”

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Posted 4 months ago

“Francesco ghost tour guide around Cambridge was great, very good stories and great fun”

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Posted 4 months ago

“We took the hop-on hop off tour in Boston. Our tour guide was Crafty. He is AWESOME! He greeted every guest that got on the trolley and asked where they were from. Somehow he actually remembered all of this when they got off. He was very knowledgeable about Boston and one of his ancestors helped found the city! Three was never a quiet moment between telling us the history, giving trivia questions about the area we were in or telling a joke. Thoroughly enjoyed it!”

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Posted 5 months ago

“Had a great tour of Olympic national Park Kevin are tour guide was awesome very knowledgeable everyone on the bus had a wonderful time I think we'll be back for another tour with him soon. When we went back to our hotel we told other guests there about the tour and they were going to book along with one of the staff members.”

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Posted 6 months ago

“Today we went to private tour from hurghada to Luxor booked with Legacy tours and it was amazing. See valley of the kings, Karnak and palace of queen Hatchepsu.Especially our tour guide Ahmed .He is number 1. His knowledge of Egyptian history was brilliant. He tells stories about all well known pharaohs and Queens , make it so interesting. He was very helpful all day, keep us safe in today's heat. Take us for lovely lunch. And he knows everyone around sites. 😊. Will definitely recommend 5* ++”

Viator 5 star review on 30th September 2024

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Posted 6 months ago

“Out tour to Quzoud was adventures there was a lot of waking involved. Our driver was very polite sorry I don’t remember his name. Our tour guide Hassan was the best, he was full of information. If you decide to do the tour you need comfortable walking shoes.”

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Posted 7 months ago

“They were professional, very friendly informative and took us above and beyond what was advertised”

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Posted 7 months ago

“The guide was Dario and he show us nice Places in Zadar. His stories were interested and we had a lot of fun during the trip. So when the tuk tuk batterie is empty he changed simpley the car with annother guid. Also he made a photo from us by the vehicle. Tank you verry much. Yours faithfully Anne,Hellen und Christian.”

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Posted 8 months ago

“5 July 2024, Thanks for the tour guide DAVID today, we are so happy, he share us many History & information during our trip, puffing billy railway, marukoala park, Philip island. He also helping us take photos 7 of us, guiding us the best location to see small penguin. Thanks.”

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Posted 9 months ago

“We had D drive us from Vienna to Budapest where we met up with Raymond, our tour guide for the day at the Pest side. Raymond had an excellent knowledge of the history of the different tourist sites , buildings, monuments and interesting locations. We had stops at his favorite Cafe and recommended an excellent place for lunch. After more than 2 jours with Raymond, D our driver brought us across the Danube to the Buda side with its medieval castle and regal hills. This was a very good way to spend the day on a side trip if you visit Vienna! 5 star for both of them.”

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Posted 9 months ago

“I love the flexibility and options offered by Viator. You can cancel up to two days prior and don’t even have to pay until that time. I have used them for Puerto Rico, Mexico, the Bahamas, England, and Ireland and deeply regret not using them for our entire upcoming trip to Italy and Greece. However, we look forward to our Viator shore excursion to Taormina.”

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Posted 9 months ago

“We booked a Viator small group tour to Chichen Itza, a cenote, lunch and a visit to Izmal. Our guide was Freddie Guias. The van was very comfortable. Carlos was a great driver. We left Merida very early and got to CI early, missing crowds. Freddie is an EXCELLENT guide. He is Mayan, knows very well history and culture and was able to clearly and thoughtfully explain it to us. We have had guides in many countries and Freddie is at the top of the list. The cenote was refreshing. Lunch at the hacienda there was very good. If you want a good cultural experience in the Yucatan, book Chichen Itza with Freddie through Viator. He can also do private archeological tours in the area.”

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Posted 10 months ago

“I have traveled with Viator in 4 different countries. - but i just returned from Dublin and honestly - you've outdone yourself. We booked a "food tour". Not really expecting that much WoW! Our guide - Granya - I know I'm misspelling her name. We went to 3 pubs sampling different dishes along the way. But this woman turned this day into a day of learning about Ireland's history and culture. She was amazing and if you can tell her about this rave I would be grateful .”

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Posted 10 months ago

“Went on a walking tour of Venice today with our guide, Valentina. Enjoyed the tour immensely and that is due in large part, to Valentina. She was lovely.”

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Posted 11 months ago

“Wij hadden vandaag een snorkel tour. Onder begeleiding van gids Anita Valcke. Zeer gezellig en goede uitleg. Laat haar nou uit ons mooie Maastricht komen 🥰. Wij hebben genoten 🤗”

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Posted 11 months ago

“Hi the trip was so awesome, as I really enjoying it as very eyes open to learning about fish villages i really fancy the way of villages as close community ,buddha very jnterested and grace is very good to explaining about buddha , foods was nice to eat , Is was very highlights of my life as very open to understanding , Grace is awesome warm, funny as so much information to share , as find her heart is big to share, I would love her to my guide again Many thank you to make my day Lynne Smith new zealand”

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Posted 1 year ago

“We are in Krakow, and we had a driver called Jakob. He look us to Zakopane, yesterday. We thought Jakob was a fantastic guide and a very safe driver in the snow. He knew so much information on every aspect of the tour and more. He was very courteous and thoughtful. We would recommend him as a guide. Thank you Jakob. He was courteous and thoughtful. We would recommend him as a guide. Thank you Jacob”

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Posted 1 year ago

“Customer service was well planned. Went on a Vatican tour with Elisa as our guide. Very knowledgeable and caring. I didn’t feel well half way through the tour. She did everything to help me. Answered all questions. Never seemed to be in a hurry.”

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Posted 1 year ago

“In late September, 2023. we did the 6 hour Milan City Tour. It was outstanding. The tour guide woman was very knowledgeable. We are an older couple and she was super nice is accommodating us. Bruce & Myra. Thank you. Washington, DC.”

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Posted 1 year ago

Viator is rated 2.2 based on 1,167 reviews