“Wish i could put 0 stars. Like everyone else said, scam. Ordered sandals for a wedding a month in advance, going on 2 months now, wedding is over and still no sandals. They only updated me once I emailed twice, and every time I email it's a new excuse. JOKE company. Don't do it”
“This company is a scam and should be avoided. I ordered 2 pairs of shoes in August, it is now November and the shoes have not arrived from Hong Kong. I requested a refund via email and have not received anything. I was given a tracking number, and my package has supposedly been on its way to a UPS location since October 24. I will file a claim with UPS if I am able to do so, and advise against ordering anything from Vicsrack.”
“Ordered a pair of shoes Sept 22nd still no shoes!! Can't get a hold of any CSR and each time I send and email asking about this I get the same generic email back!! $35 down the tubes!! What a scam!! Don't order from here!!”
“The shoes that I ordered from this company came on time and I received the correct size that I ordered, but I started running into issues when I tried to return the shoe for a smaller size. I sent an email to the customer service email address on the website, and I received a response back the next day saying to gift the shoe and give it to someone you know because the cost to have the shoe shipped back would be too costly! So I responded back and told them that I did not want to gift the shoe, I just wanted to switch the shoe out for another size and I didn’t hear back from the company for a whole week! So I sent another email to the customer service center saying that I was sending the shoe back to their shipping department in Inglewood,CA and if I didn’t hear anything back that I would be opening a claim with my bank! The company then responded back to me with the offer for me to keep the shoe and issue me a 20% credit because the cost of shipping would be too costly. So I told them that 20% was too low and I just wanted to switch the shoe for a smaller size. I was also willing to take the store credit! The company the responded back with the offer to take a 40% credit, so I agreed to it and put in a request to have the package intercepted by USPS. I have since attempted to email email the company about what will happens to me the shoe that was intercepted and the status of the 40% credit that I was supposed to receive. I even offered to take the store credit so that I could reorder the same shoe because it did come as described on the Vicsrack website. So here we are almost two weeks later since I returned the shoe, and I still don’t have the correct size shoe, the shoe that I returned, or the 40% credit that I was promised through the mist of this process.”
“Terrible. I ordered 4 pairs of shoes in January which were never received. I waited 2 months before emailing customer service and have gone back and forth ever since. I get a new person responding to my emails every time with different explanations: they tell me it’s on its way, it’s in their warehouse, it’s been refunded, it can’t be refunded, to continue to wait... The last response was a suggestion to continue to wait for my merchandise. 10 months later, no thank you. I would just like a refund but they have not yet done so despite my continued requests. I would not recommend purchasing from this company.”
“Consumers/Customers, please read the shipping info and order process. It does state that it can take some time for orders to arrive. I am a consumer just advising here because this is a legitimate business and I too thought 'why is it taking so long (my order took over 2 months).' After talking with customer service who did respond, I read the fine print. So please review SHIPPING INFO and other data prior to ordering so that you are aware. I ordered 4 pair of sneakers, and love each one. It took a while but I am really satisfied with my order, as shown on the website. PLEASE READ before purchasing. This company has good reasonable prices, and good products, at least in the shoes I ordered. Best of Luck!”
“Consumers/Customers, please read the shipping info and order process. It does state that it can take some time for orders to arrive. I am a consumer just advising here because this is a legitimate business and I too thought 'why is it taking so long (my order took over 2 months).' After talking with customer service who did respond, I read the fine print. So please review SHIPPING INFO and other data prior to ordering so that you are aware. I ordered 4 pair of sneakers, and love each one. It took a while but I am really satisfied with my order, as shown on the website. PLEASE READ before purchasing. This company has good reasonable prices, and good products, at least in the shoes I ordered. Best of Luck!”
“Well, I am giving this 4 rating only because of the delay (took 2 months), but understand due to covid-19 with many delays coming across the seas. After contacting customer service to inquire about my order, they did respond back to say that it would be some time. I am satisfied and love my order. Blessings to all!”
“Don’t purchase from this company they sent me a size 5 when I wear a 9.5 but because they didn’t have my size I was sent what they had this company are crooks!!!!”
“I finally got 2 pair of shoes that I ordered almost 2 month ago today !
I kept sending emails to them to see where my package is. They responded and wrote me to wait a little longer.
I could not believe my eyes when I saw a package cause after seen many reviews I thought this was SCAM company.
I really love my shoes and glad I waited for a long time !”
“I am elated that I didn't order from Viscrack! Something told me to read reviews on this company. I haven't read a positive review yet. This company needs to be shut down. All they are doing is collecting people's money. How do they sleep at night? Is Trump running this company?”
“Vicsrack is a complete scam. Ordered a pair of shoes 2 months ago and never received them. There is no customer service to talk to. Don't let yourself get scammed!!!”
“Thank you all for giving people heads up on this company. I dont have money to just throw away and lose. I’m sorry for the ones that experienced it. Thank you for warning me.”
“The order took 2 months not the problem. I ordered 3 pairs of slippers one size 9 (41) and 2 size 7 (38). The size 9 was ok however one of the size 7 Sets someone tried crossing out the size on the bottom of the slipper set as it is clearly not a size 7 (38), You can see the size 40 although they tried blacking it out.”
“I never received two pairs of shoes. VK28669 and VK28786. You claimed they shipped. I never received yet you charged me. I feel this is a scam. I’ve read reviews and I’m not the only one you’ve done this to. I want my whole refund.”
“I place my order 1 month ago and A week after I cancel my order and they told me my order was already shipped But I never receive a notification about it
I sent another message and they just told me “sorry we can give you your money back “ “just be patient with your order”
SCAM SCAM SCAM !!!!”
