“Long wait for order. I don't believe the next day delivery advertisement. 2 weeks later, Van arrived without a bath and a unit to put the toilet and sink into! Delivery refused and took 4 goes and ages to organise a refund. Advise anyone to try out their customer service BEFORE they order anything.”
“Absoloutely terrible service. What a seriously bad customer service. Would neber ever buy from this company again. I never normally provide review but after this experience I had to express my dissapointment.”
“What a complete waste of time, I placed an order, paid for the item and was given a delivery date. I cancelled my arrangements to wait for the delivery. Delivery arrived but the contents are not mine but for a customer in Wales, our names and addresses are totally different. No phone, No email only a robot, after waiting 35 minutes so far, I’ve moved from 35 to 21 in line. This is not even a problem of my making but an incompetent employee who obviously doesn’t check what they are doing. I will not use this company again, for anyone about to order first check there non existent customer service. AVOID ALL COST”
“3 failed deliveries of a bath, each time a week delay before they can return and no telephone contact possible only online chat with the most absurd queue lengths, I’ve wasted hours and get nowhere.
I will never use Victoria plum again and I do not recommend them to anyone, their customer service is non existent a truly awful company that deserves to go out of business.”
“This is the worst company I have ever dealt with. Please people don't EVER buy from this company! When something goes wrong (which 9/10 it does) to contact them is very difficult.”
“I ordered a sink, all was well. I received an email to say my order had shipped from their warehouse.
A few hours later, another email to say my order was cancelled as the product had been discontinued. So why tell me it had left the warehouse and why is the exact same item still on the website and showing 'in stock'. I have had no response to me emails, nor a refund. Very power customer spice. You are not an excellent company, you are a long way off adequate.”
“I don’t think service, no delivery, Victoriabot which is laughable, unhelpful staff, 1 and a half hrs waiting in a queue to talk to staff that ask multiple times for your details.
A pathetic service .
Shocking……. Will never recommend or ever use this terrible company again.
Absolutely disgusting service.
No humans to talk to……. I deeply regret using this company.
You should be ashamed of your dreadfully poor service.
Never ever again will I subject myself to such torture ……. And that is an understatement”
“Terrible customer service. Quick to take your money but when you try to exchange or return the goods they send you around in a continuous loop of actions that eventually leave you at the bottom of a list of 63 and expect you to hang on for an indeterminate time to have a live chat with someone . If your screen dies during that time they drop you off the queue because of your inactivity. Seeking credit card advice on this transaction...you have been warned”
“If only i could put 0 stars!!! Non existent customer service - its a disgrace. Take your money, have a faulty item and theres absolutely nothing I can do about it. Nobody to call, the online chat service kicked me out after waiting HOURS (literally) to speak to someone. So frustrating!!! Waited from number 78 in the queue. Got down to 1 to be told to continue waiting, then it jumped back to 78 again! So angry!”
“Shocking service placed an order 2 weeks ago and unable to talk to anyone and have sent emails too. Virtual assistants are diabolical and only pick up on words set by them unable to resolve or make sense. Will not be using this organisation again or those that you can’t talk to a human being!!!!!!!”
“I have ordered my bathroom equipment and placed a one day. got a call this morning and that's all the items never delivered and no one picks the calls😀
I have ordered for the first time and huge regrets.
Thanks,
Raj”
“TERRIBLE OR NON EXISTANT CUSTOMER SERVICE
Had a problem with a brand new shower door just fitted. Hinge had ceased and makes terrible noise and judders from first day. Been a month now and still not resolved.
No telephone service - had to wait 50 places and 45 minutes on live chat - and now we receive clueless emails.
DON'T BUY FROM VICTORIA PLUM”
“Terrible, as with everyone else on here, have nothing good to say about this company, other than at least they do fix their mistakes promptly, but usually only with more mistakes. Been sent wrong items, returned, delivered more wrong items, returned, organised refunds. Won't use again, massive time sponges. Shocking.”
“Delivery attempt 1 - broken cabinet and missing toilet
Delivery attempt 2 - part delivery - missing toilet pan
Delivery attempt 3 - paid for 2 person carry up stairs, driver refused
Unable to talk to anyone can only "chat" online.
Do not use under any circumstances”
