“endless cancellations days before delivery. Refunds took weeks, no telephone number, useless livechat option, please avoid, have no idea how they are still in business, awful company.”
“Avoid like covid. Absolutely awful after sales. Still blaming Covid for delays.
First issues was they sent a heavy glass shower screen when I said not to. I was away, so had to call my elderly in laws to get it in from the drive way. Two 70 odd year old dragging in a 40kg package 😖.
Next issue was a faulty toilet. After assembling and disassembly 3 times it couldn't be leaking from flush or foul pipes. Very close inspection noticed a small hole. Took them over 2 weeks to send a replacement.
Third issue is a missing screen bracket. This is holding me up further as email sent 9 days ago.and they've still not acknowledged issue let alone sent part.
NEVER USE THIS COMPANY!!!”
“Absolutely shocking customer service. Shower is leaking when fitted and no contact number to complain. I have contacted the company twice with no help what so ever. Avoid at all costs”
“changed suppliers from VICTORIAN PLUMBING after terrible customer service and mix ups with order.
buying from VICTORIA PLUMB has been a good experience...thank goodness. Order arrived in good time and communication great.”
“Faulty toilet, not fit for purpose, doesn’t flush properly, I have emailed the company several times, I have received a email from them at the beginning of October 2020 asking for invoice etc and photo, I sent photos and invoice, then nothing, just a standard email saying they will be in touch within 5 days, there is no telephone number, now
the email address on the website returns my emails saying unable to deliver my email. Absolutely avoid this company, blaming Covid 19, really!!!!! Other companies have managed to sort out their customer service, I work for the NHS and myself and colleagues have worked right the way through this from March - avoid Victoria Plumbing rubbish company.”
“Received faulty sink, paid fortune in plumbers to “fix the leak” before discovering the problem. waited for days to chat to a bot as kept getting cut off and then refund was promised but a month later I am still waiting for the funds and can’t get through to them again. Been without bathroom sink for over a month! Avoid avoid avoid!!!”
“Absolutely a waste of time, this company does NOT deserve any stars, we had 2 toilets delivered damaged and they don't want to refund our money. LIVE CHAT IS TERRIBLE, waste of time and very unprofessional company and people to deal with. STAY AWAY FROM THIS COMPANY!!!!!!!”
“A total inept company. Ordered items cancelled numerous times, still waiting my refund they have had my money since October. No phone numbers, they ignore emails. Please avoid at all costs.”
“placed and paid in full 23/9/20. Now 28/10/20. Heard nothing from Victoria Plumb. Several attempts via the help center and live chat made, useless, lie after lie after lie regarding delivery times. Asked to speak to a supervisor via live chat - denied. Departments do not speak to each other, despite not having my order the company sent a final notice to review and check my delivery!!!! No contact telephone numbers in order to get answers and not even a customer complaints department. Avoid this company at all costs. Frustrated.”
“order placed 23/9/20 and paid in full. Now 28/10/20. No correspondence from Victoria plumb, no numbers to ring and get answers, Help Centre useless, insincere, lie after lie after lie, told different delivery times every time contacted, Also different departments not communicating with each other, asked to speak with a supervisor via live chat - denied. No answers despite several efforts via live chat. Frustrated. Not even a customer complaints department. Avoid this company. Useless.”
“A word of warning. We bought a Mode Foster close coupled toilet. Now we need a new seat (special size). The toilet is still available on their web site, however, they can't supply just a seat that fits, but they can still supply the complete toilet with one! Tried to contact the manufacturer "Mode", the address for "Mode" is actually VP's own address. Totally useless.
Only gave one star as there is no zero star option.”
“4 years ago we replaced our bathroom suite using Victoria Plum. The designs were great but we paid an understandable premium for them. Subsequently we have had problems with both the basin tap and shower. The tap has had to be replaced once (under warranty) and has needed 4 different cartridges to stop it dripping (and it is now dripping again). A tap cartridge should last years!
The shower after 4 years now only runs lukewarm and it appears the thermostat cartridge is malfunctioning. Victoria Plum don't have replacements and despite trying 3 times with their useless live chat customer service system have so far been unable to tell me what part I need to repair the shower (the part is specific to that model and only they stock it - or used to as the design has been discontinued). Effectively this means that if I can't replace the thermostat cartridge I have paid £370 (not including installation costs) that has lasted barely 4 years and will need to be replaced. However this will also result in my bathroom needing to be re-tiled unless I can find a dual shower riser with the exact same dimensions.
To say that I am unimpressed is a gross understatement. Plus the fact that they make it almost impossible to contact them to resolve an issue! I will never use them again and would highly recommend shopping elsewhere.”
“I shall be writing in here every day u til Victoria plumb reply to my emails and the resolver I have had to contact to complain on my behalf. Arrange for my bath and parts to be returned and then give me a refund straight away. Do not use this company spend your hard earned money elsewhere.”
“Do not use this company or Victoria plumbing. 8 weeks later no reply to phone calls. Emails or chat on line. Need to return a bath. They care more about your money the customer care. Avoid this company. Use a retail resolver to formally complain.”
“do not use this company ,after paying for my bathroom 1 day before delivery date they sent an email saying your items not in stock and they have no future delivery dates ,its been 5 week no refund ,I have an account with them my sales support team won't answer my calls no replies for emails ,so glad my business banking has a fraud team to refund my money”
“Same as everyone else on here. They are brilliant at taking your money and absolutely shocking at refunding you. I have now waited over 4 hours to speak to someone on 'live chat' to arrange a collection for the 2nd time as the first promised call-back never materialised. I am sick to death of this company and wish I had never ordered from them in the first place.”
