“Bought a 3 piece bathroom furniture set. Absolutely terrible quality. Shipped with sawdust and scratches and manufactured with prefabricated holes in the wrong places.
Return policy is terrible. They only ship you the same product of poor quality a second time. Don't waste your money with this company. Buy elsewhere, IKEA is far better!”
“Minderwertige Materialien, schlechte Verarbeitung, Teile passen nicht, was zu abstehenden scharfen Kanten mit Verletzungsgefahr führt. Kundenservice bietet keine Lösung an, bot € 9 Rückerstattung bei einem € 70 Kauf an. Unbedingt vermeiden!”
“Bought various items of wooden garden furniture. Several pieces delivered warped or with holes. Horrendous to put together even without that. The screw joints continually move out of alignment and have to be held in place by a screw driver while tightening. And putting together wooden seat slats (9 at a time) and holding them all in place while fixing them down..... Whoever designed that has a special place in hell reserved for them.”
“It was a real disappointment again buying there. The article is not as it should be. Please avoid the shop, because they are selling really low quality stuff.”
“Good products at a good price BUT this is a European company that ships from warehouses outside of Greece, a fact that is not mentioned anywhere. Whether you register as a corporate customer or a retail customer, it's clear you won't receive a Greek invoice, as they simply cannot provide one. As for customer service, you’d better hope you don’t need it. They respond via email using Google Translate, more or less. No proper communication, no accountability on their part.”
“Wat een waardeloos bedrijf is dit. Niet normaal. Verstuurd naar foutief adres. Fout 1 hoe is dat in godsnaam mogelijk. Dan zou er niet eens een verzendlabel uitgeprint kunnen worden als het adres niet klopt. Vervolgens moet ik zelf zien bij de tracking dat de vervoederen om het juiste adres heeft gevraagd bij VidaXL. Hier heeft VidaXL niets mee gedaan. Fout 2! Ik vraag me af waarom de klant dan zijn telefoonnummer moet achter laten? voor dit soort gevallen toch? Vervolgens neem ik zelf contact op met VidaXL. 2x een terug bel verzoek ingediend via de site. Wordt niet gebeld. fout 3! Per mail draaien ze om het probleem heen en wordt mij toegezegd dat het alsnog is opgestuurd naar het juiste adres. Dit gebeurd niet. Fout 4! Spullen zijn retour afzender. Daar wordt nota bene door het escalatie team niet eerlijk over gedaan. Er is mij meerdere malen bevestigd dat het alsnog naar mij is verstuurd. En nu meer dan 2 weken later nog steeds geen spullen. Niemand doet wat juist is. Wat een belachelijk slecht bedrijf is dit. Eens en nooit nooit meer.”
“What an awful company, tried to cancel my order before it was sent and contacted the company the guy said cancel the delivery my end and once done will be cancelled.
Going around in circles with the guy who said this in the 1st place and now have to wait for the item to be cancelled what a load of rubbish!”
“Horrid company. Deliberately lying on their adverts. Further lying in customer service. They even sent by screenshots that prove they are lying about late dispatch and the origins of their products. I am disgusted with this company. Probably the worst experience I have had with an online retailer.”
“We bought a metal shed and it had so many pieces to put together. The metal parts were real sharp and dented already. There was a plastic film over it that was hard to remove. We contacted them and they gave us €40 discount, but now I know how bad their quality is, I will never order from them again.”
“pump, instead of 3-5days delivery, they took more than month. There is no service phone, i was assisted by emails, each day different service guy different people.
They do not care of damage, and for unfunctional device proposed 30eur return (pump costed 200eur) or 50eur store coupon. They was asking to return unit, for them to ship another, with extra lead time of additional 10-13days.
Service list:
Tzveta
Giedre
Salve Francia Nicolas
Darwin Payba
Emy Deng
Joanna Paula M. Lisondra
Angelica Fajardo Manalo
Candy WH”
“Bad quality furniture and drilling holes missing. You have to guess where to drill and how much to drill. The tv closet had blue led lights on the picture home it arrived green. Shortly never buying at vida xl anymore.”
“The worst online shopping experience I've ever had
Their customer service is impeccable, from the ease of contact to the immediate refund of returned products.
However, since it's not expected to buy furniture just to return it, this positive experience does not in any way outweigh the terrible shopping experience that VidaXL provides. I have been trying to furnish my apartment for 90 days, because all the furniture I tried to purchase from VidaXL, whether bought through marketplaces or from their own online store, arrived with damages and/or missing parts.
There were three purchase attempts, all in vain. Definitely the worst online shopping experience I've ever had. I do not recommend the store, nor their own-manufactured products.
That said, I believe there is always room for improvement in any company, so I suggest that instead of focusing solely on expansion, they should focus on improving the company's production line. It is unacceptable for a company the size of VidaXL to deliver furniture with missing parts, and even worse, not have those parts in stock for customer delivery, causing the inconvenience of disassembly, packing, waiting for collection, etc. (even though this process is very efficient).
VidaXL never again!!!!!”
“Terrible experience, so many pieces missing and the "manual" is completely useless 4 different professional handymen men form 2 different companies couldn't install it . It's just laying there in my livingroom creating a mess .”
“got the Vida xl 3x6 gazebo and it's honestly so bad and flimsy and it's now damaged my car. the instructions are awful and it's just badly made and doesn't sit well when assembled. the best quality part is the sun shade cloth.
VERY UPSET WHEN I CANT REALLY AFFORD TO BUY IT IN THE FIRST PLACE BUT GOT IT AS A GIFT TO MYSELF”
“horrible, wrong wholes, wrong cuts, poor quality materials, horrible schematics for assembly
similar ikea product is around 2000lei
vida xl product its 1764lei [i had 10% discount]
poor customer service - i sent them images with the problems I encountered and they still don't get it!
they won't let me post a product review on their website
NEVER AGAIN!”
