“Jag köpte ett handfat i marmor. Efter att ha utsatts för vatten (handtvätt) i tre veckor lossnade delar som då syntes varit trasiga och limmats. Jag skickade bilder och erbjöds en rabattkod på en tiondel av priset. Jag kommer driva ärendet i evighet”
“I am very frustrated with them. First , I bought some products and not the least expensive, terrible quality! In particular 2 garden animal house made out of metal roofing. Both terrible. The metal is so thin and pillars so thin the whole thing is falling apart after 6 months. Their customers service is also terrible! They mistaken a box returned and sent it to holland and for a year I ve tried to get my box back without success. I don’t recomand.”
“The order and payment confirmation I received from vidaXL by email was false. Also the online tracking "we are working on it" and a couple of days later "it is on its way to you" and "expected today" were not true. One thing that worked was that they responded to my email requesting a realistic delivery date I sent 10 days after placing the order. They said that my payment had not been received yet, thus contradicting all the order info I had received from vidaXL earlier.”
“Order no. 0351001260579
I wrote two months ago and have been ignored which does not lessen my snger at bŕing ripped off . I am 86€ out of pocket andhave few limp rags to show for it after three months and somehowthe pictures wont upload.”
“J'ai commandé un séparateur de pièce, mais je n'ai pas été satisfaite de la qualité du produit et il ne convenait pas à mes besoins. J'ai demandé à l'entreprise de me fournir une adresse pour renvoyer le colis dans les 5 jours suivant sa réception, mais ma demande a été refusée. Je ne recommande pas ce magasin. Si vous n'êtes pas satisfait de la qualité, considérez que votre argent est perdu.”
“Customer service ok but would have given 0 stars for complaint dept and legal who obviously don’t know the law
complaints department need training !
Bed came in battered box
No headboard would fit as not advised in the advert that only yours would fit
which I would have bought had you had cushioned ones to save the messing about
I am taking this further due to your complaints department teams handling of the matter”
“Please, stay away from this company if you want to avoid disappointment. Extremely poor quality product. Arrived in many pieces with poor instructions and took over 2 days to partially complete (received with parts missing). Very flimsy and also arrived damaged. They have used dark tape to cover up the damaged area which has peeled and looks pathetic. They have also delivered incomplete so I now have a bed half finished and am having to source an alternative. Absolute disgrace”
“Absolutely pathetic customer service. They are neither willing nor capable to deliver goods on time. I paid them on the 16th December for just one item and they disappeared until they come back to me saying it will be delivered on the 29th. What a shame? It states on thier website 3 to 5 working days.”
“I was not satisfied by an item I ordered so I asked to return it. The customer service responded very quickly and were very helpful. Mrs. Marina even called me and eventually proceeded the money refund without the obligation to send the item back. Excellent customer care.”
“Order no. 0351001260579 date:11/28/2025
I ordered two XL dog beds that looked quite sturdy in the picture but what I received (after waiting twelve days) bore very little resemblance to the product I ordered. It's thin , cheap limp and flimsy and the cushion is anything but thick.
If I'd wanted I could have bought it at the local Chinese store for a quarter of the price, instead I thought I was ordering a quality product at a reasonable price. Turns out I've wasted 86€ and twelve days.”
“Everything went wrong with this product and the delivery. I wished I had read this page before. I bought an aviary with them because the delivery was supposed to be one day. IT TOOK TWO WEEKS!! when it finally arrived the product is awful and took forever to build and it is the worst quality. Some parts were dusty and the packages were broken. some screws came in broken bags. While waiting for the aviary I needed to buy a cage for my birds. They told me on the phone they will compensate me but only when the aviary arrived. When it did, and I called them, they said they had no record of it! After talking to the manager, they offered me $60 refund. Everytime I talked to them or email them I had to tell them EVERYTHING again because they had no records of anything. WORST ONLINE SHOPPING EXPERIENCE AND PRODUCT!!! DO NOT BUY WITH THEM!!!”
“!!SCAM ALERT!!! Ordered a bed frame and headboard, on arrival no headboard. When I got in contact I was advised a new one would be sent. A week later a small box arrived with 2 small pieces in it. Got back in contact to be told that this was indeed the headboard, I pointed out that there was NO headboard and was again advised that this is the headboard?? I asked how I fit them and was then advised that they go onto the side of the headboard known as ears "which i didn't have".again I asked where is the back to be told that even doe the item was sold as a headboard, that it wasn't a headboard. I sent photos of what I received and what had been stated on the website as a headboard as they have since removed it. I was then offered a €15 credit note or €10 back into my account. The fitting instructions do not state that the headboard is sold separately. THIS WEBSITE IS NOT TO BE TRUSTED”
“I wish I had seen the ratings before ordering, but 3 weeks after ordering I still can´t get an answer "where the shipment is". refer to tracking site, to no avail. All the answers are AI or google translate and never the same person. no option to cancel order !! Certainly the first and last time I deal with a company that has no ambition for customer service or fulfil their claim: "average 2-3 working days from order to home delivery. Surprised that they waste their money and manpower on marketing with this rating.”
“Absolutely Appalling – Avoid This Company
The show cupboard arrived smashed, with several parts broken – it’s fit for the skip. At first, customer service asked me to list the damaged parts and send photos, which I did promptly. Then they told me the parts weren’t available, yet still refused a refund unless I returned the item.
I’m disabled and can’t possibly move or repackage a large broken unit. I’ve asked them repeatedly to collect it, but they clearly don’t want to deal with a damaged product. Meanwhile, it’s lying on my kitchen floor as a tripping hazard.
My neighbour, who’s a builder, even offered to put it in a skip for me – but I’m still waiting, hoping they’ll do the right thing and arrange collection and refund. The whole situation is a disgrace, and I strongly advise others to stay away.”
“I bought a wine rack over 200 euro. The quality of finish is very poor. The quality of pre construction is appalling. To try to construct it is a long and fiddly job as it has not been accurately pre drilled. I would never ever buy from this company again.”
“Bought an item that was not as described and on contacting them they replied: Thank you for your email! I am sorry that you received the wrong product.
Can you please provide the following details so we can investigate and prevent it from happening again?
• What is the SKU of the received product?
• What is the SKU on the label?
• A picture of the received product
• If the product has been received in incorrect size, please provide all dimensions
I sent this, and the next (3 replies) was for the same information (3 times), then this. In light of the situation, I would like to offer you a reimbursement. Would you accept a coupon for £46 ? Or would you prefer a partial refund of £4 instead? I refused and told them I want a full refund on return. They wont answer me. Rip off merchants. DO NOT Buy from them.”
