VideoGuys Reviews

Name: VideoGuys
Rating: 4.68

4.7 Rating 145 Reviews

92 %

of reviewers recommend VideoGuys

Company Reviews

Product Reviews

Metrics

4.7

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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VideoGuys 5 star review on 24th June 2023

Avi Sills

VideoGuys 5 star review on 14th August 2022

Kevin Pratt II

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My PTZOptics SuperJoy controller arrived in perfect condition and much sooner than anticipated. VideoGuys provided excellent before-the-sale support via the chat tool and a quick email reply.”

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Posted 3 years ago

“The Videoguys are honest, fair and willing to do whatever it takes to help their client. The prices are excellent ! When I need equipment, they are my choice.”

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Posted 3 years ago

“As of right now I’m still trying to get Product to work,Unfortunately I have to purchase another piece of accessory and I’m hoping that would be successful if not I’m going to return”

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Posted 3 years ago

I see that you purchased the RGBlink mini+ and I am sure we can help with that as we have the switcher in our own studio here. Please email sales@videoguys.com or call us at 800-323-2325 for help and we will get you up and running.

Posted 3 years ago

“VideoGuys is always great to deal with. Their tech support on products is great as well. Jim's video's are very informative and he and his guests showcase their products wonderfully. It's a Win Win!!”

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Posted 3 years ago

“In stock. Quick response. Fast activation of the device and service. All great!”

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Posted 3 years ago

“N/a”

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Posted 3 years ago

“Excellent service and the BEST Technical support in the industry. Love working with them because they always have the solution at an affordable price.”

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Posted 3 years ago

“Jamie Gendelman in customer service is an all-star. She went way out of her way to successfully resolve an issue we had”

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Posted 3 years ago

“Hi I appreciate the products, but I would like customer service to be better. The delay in my refund is why I did not give 5 stars. Thank you.”

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Posted 4 years ago

Thanks for the review Paul and we do apologize for the delay. Your return got lost in the system and unfortunately I have no excuse for that. When you're in need of something else please give me a call directly so I try to make up for that lost star - Jim 800-323-2325 x1110

Posted 4 years ago

“I have been a VideoGuys customer for many years. Their prices are excellent, often less than the competition. Above all their customer service is outstanding.”

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Posted 4 years ago

“Pleasure to purchase from. Communication is like talking to family. Thank you!”

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Posted 4 years ago

“Great service and delivery. Would order from the VideoGuys anytime.”

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Posted 4 years ago

“Great customer service! Fast shipping though these crazy times. I appreciate their hard work.”

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Posted 4 years ago

“VideoGuys provided me with outstanding customer service. In particular, Barbara in Customer Service was very helpful in assisting me with several orders. Jim in sales was also great. 5-star company!”

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Posted 4 years ago

“Very informative and great price!”

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Posted 4 years ago

“I purchased an item that was out of stock, got a quick reply asking if I’d like to cancel my order. I elected to keep my order and received my item a week later! Great service, great price, I’ll be back!”

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Posted 4 years ago

“VideGuys's service is professional and expeditious. I have used their service for the 20+ years and they have been steadfast.”

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Posted 4 years ago

“Found what I needed and it was shipped immediately. Will definitely use again.”