Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.22

1.2 Rating 302 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be nice to say I've had an 'experience' My order should have been delivered on the 18th March. It is now the 25th.Still nothing from customer services My husband is dying from cancer and due to this sodding virus could'nt get out to shop so sent for some dried mash that cost me £30.00. Cannot afford to lose money like that. Please, buck your idea's up Viking.........”

Helpful Report

Posted 4 years ago

“Selling products that they don't have in stock. Isn't that obtaining money by deception? Really struggling to get confirmation that my money will be returned for two orders of which they didn't have stock for. Do not order from here”

Helpful Report

Posted 4 years ago

“Na 3 dagen mijn bestelling nog steeds niet binnen. Contact opgenomen, maar daar nog steeds niks van gehoord.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Ordered a product that said it was in stock, and let me choose a date for delivery. Date of delivery comes and nothing. Email them, and they tell me it's out of stock. I had no email about this at all. Called them up to cancel and they tell me it will take 5 days to cancel an order! Absolutely insane amount of time to cancel an order. Will never order from them again”

Helpful Report

Posted 4 years ago

“Return attempted 6 times. Wrong address, wrong time notified. Waste of time, money, effort”

Helpful Report

Posted 4 years ago

“Disorganised and thoughtless. They have still not collected the broken TV they sent me, after 6 failed attempts. I have spent about 8 hours on the phone to customer services- appalling.”

Helpful Report

Posted 4 years ago

“The worst service. Tried to still my money. Don’t buy from this website as you will never receive items. The phone number high cost calls. Avoid!”

Helpful Report

Posted 4 years ago

“Terrible customer service”

Helpful Report

Posted 4 years ago

“I took 5 days off work waiting for someone to collect a returns appliance. No one came to collect and the company never gave me any updates. I had to phone them so many times to rectify the situation. I have just received a phone bill for over £70 as a transpires their calls are not free.”

Helpful Report

Posted 4 years ago

“VERY BAD SERVICE. Ordered a filing cabinet on 4/1/20, now it is 3/2/20 and each time I chased my order there is some excuse about not being in stock and this was not mentioned online when I placed my order. I have been told different stories from out of stock to it will be delivered next week (and then not receiving it). DO NOT USE VIKING, PLEASE AVOID, THEY ARE UNRELIABLE! ASKED TO SPEAK TO THE MANAGER , LETS SEE IF HE CALLS ME BACK, HAD ENOUGH!!!”

Helpful Report

Posted 4 years ago

“Very bad service and when I called to state my order was damaged the reply I received was "Yer" "OK" "Right, well throw that one away and we will send another one" which they did and it arrived also damaged. I do not know who owns Viking but they are nothing like they were. I will NOT be ordering EVER again from them.”

Helpful Report

Posted 4 years ago

“Very bad customer service. Product (envelopes) didn't arrive. Made to feel like I was scamming them. Told to investigate it myself. No refund offered. Never ever would I shop with them... I suggest you stay clear. Den of thieves.”

Helpful Report

Posted 4 years ago

“worst customer experience I have ever faced . first they delivered the outside house without informing anyone . and I raised the return request . its been 6 days already and nobody has contacted me till now . Neither my desk is being collected nor my money is getting refunded, highly unprofessional services . would never do business with again . not recommended at all.”

Helpful Report

Posted 4 years ago

“Goods not delivered, customer services were so unprofessional, I had to ask the woman I was speaking to move to a quieter location as people around her were so loud I had a job to hear what was being said. Yodel said they tried to deliver 3 times but it was only once, where there was a note on my door explaining where to leave and get signed for, to easy. I was promised Re-delivery Friday didn’t happen Monday didn’t happen. Viking were not interested, to the point of next to useless, what an awful company I will never use Viking again ever.”

Helpful Report

Posted 4 years ago

“No delivery pod was incorrect. Disgusting customer service. Spent a small fortune over the years. Will never use again”

Helpful Report

Posted 4 years ago

“We never received the items we bought, and their customer service tells you always the same "we have escalated your concern" So if you want to save you the hassle you better not buy from Viking Direct.”

Helpful Report

Posted 4 years ago

“Will never use them again and I wished I had read the reviews. Ordered a xmas hamper for a client in early December. Failed to update me leaving me to continuously chase matters up. Failed to deliver it and failed keep me updated.”

Helpful Report

Posted 4 years ago

“Have had a terrible experience. Placed an order for cling film that stated you received 24 pieces but only received 2. The delivery was delivered to the wrong address, a different street! but the owner kindly delivered it to me After contacting customer services the placed a replacment order and exactly the same issues have happened, short order and delivered to the wrong address!!!! In process of returning the 2 orders, we won't be using viking direct again.”

Helpful Report

Posted 4 years ago

“Rude, lying, unprofessional customer service. If you make a bad review on a product they will delete it. Would never recommend and would avoid doing business with them.”

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Posted 4 years ago

“Ordered present especially for Xmas with paid for quick delivery. 2 days later I noticed it hadn’t even been dispatched so I rang them, only to find out they were waiting to confirm my order? Why? I ordered it... they didn’t call or email they waited for me to call them! It is now too late for Christmas. The people they have working for the company do not represent them well and I would avoid them at all costs!”

Helpful Report

Posted 4 years ago

Viking Direct is rated 1.2 based on 302 reviews