Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.22

1.2 Rating 302 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 air conditioning units last weekend from this store and received a confirmation email stating the items would be delivered in 5 working days. As the 5 days expired today I contacted the company and they advised that it had been a pricing error and the order had been cancelled. The company made no attempt to inform me of this fact and we have been suffering in the hottest week of the year looking forward to being more comfortable next week. If there was a mistake then fair enough but not to inform your customers is unforgivable. I do not believe that this was an advertising error as there was another model also with similar discounts on the Viking website. I will now have no chance of purchasing alternative coolers for next week which is forecast to be even hotter. After doing a search I found that there are hundreds of people affected by this as it was picked up by the hot UK deals website. How many new accounts were opened and personal details gained by this 'error'. A convenient way to make up the marketing numbers after GDPR.”

Helpful Report

Posted 6 years ago

“Cancelled my order without notification or any communication after taking my money. Poor customer service (if any at all). Calls are expensive so expect a large phone bill if you want to enquire about any orders”

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Posted 6 years ago

“Don't even THINK about ordering from these Shysters! Took my money, then I hear nothing. So I contact their online chat to find out my order is cancelled as they had the wrong price on their site. 1) that's not my fault 2) you didn't even contact to tell me you were cancelling. DON'T DO IT”

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Posted 6 years ago

“I ordered an item and because they had priced it incorrectly, they cancelled my order without notifying me.”

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Posted 6 years ago

“AWFUL! Ordered Air Con unit, apparently THEY got price wrong, no email/call, very disappointed, i feel very misled. I fell they have cheated their way into getting my personal details, not happy.”

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Posted 6 years ago

“First experience of using them. I ordered printer cartridges to arrive today and they have not, although the website says the status is "delivered". They also only have customer services till 5 pm so wont be able to speak to them till monday”

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Posted 6 years ago

“Long winded order process on an expensive call line after being unable to process the matter online. Given a freecall line number and a delivery date. It didn't arrive, gave another date, goods still not delivered. Called again to be told they were out of stock, had been for some time and had no idea when stock would arrive. The person on the telephone seemed to think the situation quite reasonable. So I cancelled the order and hopefully my money will have been returned by now.”

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Posted 6 years ago

“Ordered postage stamps with the rumour about price increase again. Ordering was quick and easy, and they arrived promptly.”

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Posted 6 years ago

“Been a satisfied customer for many years and delivery the next day has proved true except on one occasion. And that was due to coming from when of there partners.”

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Posted 6 years ago

“They despatched the order quickly.”

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Posted 6 years ago

“Straightforward easy transaction”

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Posted 6 years ago

“quick and easy ordering online, good prices and always super quality”

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Posted 6 years ago

“Disgusting service, company cancelled my order because its "not valid" due to a pricing issue I bought the item on sale, so they cancelled it, then changed the price to a higher amount... would give zero stars if it was an option”

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Posted 7 years ago

“Delivery was very quick. Easy to order. Invoice was immediately accessible.”

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Posted 7 years ago

“Next day delivery”

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Posted 7 years ago

“Excellent customer service! Happy to assist when I ordered the wrong item.”

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Posted 7 years ago

“Placed an order with them, they took the money. After waiting for a week for my order I contacted them to be told they cancelled it - without telling anyone! Avoid these cowboys if you want to receive your purchases...”

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Posted 7 years ago

“The delivery was on the day they said, clarification was made by the company calling to confirm that the order was correct.”

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Posted 7 years ago

“Great prices and great service with very quick delivery.”

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Posted 7 years ago

“Goods delivered next day, many offers available, wide range of office supplies and nectar points given.”

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Posted 7 years ago

Viking Direct is rated 1.2 based on 302 reviews