Vileda Reviews

Name: Vileda
Rating: 4.32

4.3 Rating 860 Reviews

83 %

of reviewers recommend Vileda

4.3

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0117 330 2277

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product”

Helpful Report

Posted 6 years ago

“excellent service with a very quick delivery would use again”

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Posted 6 years ago

“Prompt response!”

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Posted 6 years ago

“I had to replace my previous washing line which was a Vileda as one small part had broken yet despite promises from the manufacturer the part did not arrive ,however I just ordered the same again”

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Posted 6 years ago

“Owning to late delivery not impressed as was not told at time of order how late it would be,but item was very pleased Thank you.”

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Posted 6 years ago

“Hi the rotary line is exerlent,this is the second one we have had . The delivery was along time but we new that when we ordered it. My only complaint is the way l was treated when l rang your office on the delivery day for an update on delivery time as we had to be out in the afternoon. She could not give time but told me to leave a note for delivery driver to leave it in a safe place, not exceptcal in this day. As said before the rotary line exerlent . MORE Than can be said for your customer service staff, I will never buy from you again. Peter Prout”

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Posted 6 years ago

“Great value and good communications when item was out of stock, was called to tell me and asked if I wanted a refund or wait for item.”

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Posted 6 years ago

“Love my hot mop - ordered 6 mop heads in order to get free postage so have plenty of mops now for super clean floors !”

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Posted 6 years ago

“Was able to order product on line even thought it was out of stock. Date was given when it would be back in stock. Was contacted twice to apologise for delay and asked if I was happy to wait. Giving me updates on when item would be back in stock. You were happy to split order and send what was in stock whilst I waited for out of stock item. Dates and information given was simple and easy to understand and timelines given for delivery were met with minimum of disruption to myself.”

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Posted 6 years ago

“Over 2 months for selivery of an item that did not work when it arrived”

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Posted 6 years ago

Dear Alistair Perry, We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 6 years ago

“I've had my Vileda mop for around 3 years, we've just purchased a few more fluffy mop heads for it. it's used regularly and still as good as ever. I love the way I can take the head cover off and wash it easily. We also bought one for our holiday Cottage about 2 years ago and that one is also going strong. Thank you for the invention, we love it.”

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Posted 6 years ago

“Items as described, fast delivery. Recommended”

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Posted 6 years ago

“I sent my order on Sunday 040618 I was offered next working day delivery my money including delivery was taken the same day. It is now 1310 on Monday 11th and I still have not received my long expected mop. I hope it lives up to the previous two that gave me super service!! [if it ever comes] David F Neat.”

Helpful Report

Posted 6 years ago

Good morning, We're sorry that you have encountered a problem with your order. I can see you have previously spoken to a member of the team, We apologise once again, should you wish to contact us the number is 0117 330 2277. DF Sales

Posted 6 years ago

“Item seemed very flimsy when delivered. Tried to return item to be told it would be 12.50£ to return it. Very poor customer service and overpriced product. Would not use your website again.”

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Posted 6 years ago

“My robot vacuum received. It is the next best thing to sliced bread! Thank you1”

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Posted 6 years ago

“Goods fine but delivery time very poor - had to wait a week and ‘phone twice!”

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Posted 6 years ago

Hi Janet, We are sorry that you have encountered a problem with your delivery. One of the products got lost in transit so we had to resend the whole order, apologies it took longer than usual. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 6 years ago

“Polite,efficient and we received the product we wanted”

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Posted 6 years ago

“Great product,fast delivery,great price!!”

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Posted 6 years ago

“Very quick and easy to order - never knew you could order straight from website - delivery was very quick and free!”

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Posted 6 years ago

“Have not received it and had no response from message i sent . Not happy”

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Posted 6 years ago

Hi William, We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 6 years ago

Vileda is rated 4.3 based on 860 reviews