Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 571 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Vinted made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vinted 1 star review on 6th January 2025

Lucy Allwood

Vinted 1 star review on 5th January 2025

Yvonne

Vinted 1 star review on 20th December 2024

Tarek

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sold a pijama, 6 euros, the lady who bought cancelled after few days and vinted reimbursed her, but the package was already sent, I sent message to vinted and to the buyer, to inform about that. So long story short the buyer took my pijama and vinted said that is not their problem, (I sent them all picture and all details regarding the delivery) now that pijamas was 6 euro, but what about a Gucci bag? Or something very expensive?”

Helpful Report

Posted 1 year ago

“Will cut it short: vinted helped a scammer scam me money -they dont deserve any respect so here you go”

Helpful Report

Posted 1 year ago

“Awful Awful. Customer support do not read messages. Withhold money for as long as possible. Very bad customer service”

Helpful Report

Posted 1 year ago

“I bought a running jacket at £10. The seller never posted despite several promises to do so. AVOID shanxmorgan. After several polite messages I said I’d like a refund. Order was cancelled but not before I got a power of abuse 😡”

Helpful Report

Posted 1 year ago

“Awful company.. never received my order and even though yodel have confirmed on email to me that I am not in receipt of my parcel they completed the transaction and won’t even reply to me.. won’t even look at my emails from yodel I am so angry as there is no one to contact and I’ve lost my Money and have no order”

Helpful Report

Posted 1 year ago

“This is about the fourth message I sent to Vinted to attempt to rectify the situation. You will see here exactly what happened, though after this message was sent, my second purchase was cancelled, so I lost out on one of only two things I bought from this company. They have outright refused to respond, even though I have contacted them through multiple places and explained that I have no problem verifying my account a second time, but I don't know why they won't accept my phone number. My number of perfectly legitimate, I use it for both business and personal calls and have had it almost two years through T-Mobile's business accounts. Here is the final(probably 4th) message I sent to Vinted, which they ignored along with all the others: "This is my final attempt to rectify this situation. I made two purchases and was then hit with a warning about "suspicious activity." I suppose the suspicious activity of making purchases through your service? I asked what the "suspicious activity" was, you won't tell me. You want a phone number to confirm - I have provided two of them and you won't accept either of them. Do you REALLY think I'm going to go out and purchase a new phone in the hopes that you'll accept whatever number I get? You expect me to buy a new phone line just to spend money on second hand clothing? I've contacted you multiple times and you have flat refused to help me in any way. You've only told me to provide a new phone number - I DON'T HAVE ONE. If my T-Mobile phone number isn't good enough for you then I don't know what to tell you at this point, I'm sure not going to buy a new phone or install a new line just for your store(and which you will more than likely arbitrarily deem "invalid" with no explanation, as you've done twice now). The saddest part is, I have a seller, whom I made a purchase through, sending me messages, and I CAN'T REPLY because your company randomly decided that me buying from you was "suspicious" and my legitimate phone numbers are "invalid." You know, the same phone numbers associated with the credit card that you had no problem running? So I have NO IDEA what this seller is saying to me or if it's important, because I can't see messages because your company is pulling this random stunt. Amazing how you have no issue pulling money from my card but you have an issue with everything else. Funny how that works. At this stage this is my last attempt to reconcile this (rather ridiculous) problem. As a newer company somewhat struggling for membership, driving people off for no reason, and refusing to even give a reason, after a single purchase is a rather odd business strategy. Even odder since you certainly don't need legal trouble at this time, and if I find any issues with my card, and do not recieve the items I paid for, I will be filing reports with the FTC, FCC, BBB, and possibly consulting a lawyer. All I've asked is for you to either verify the valid number I'm using, or offer some explanation as to what the issue is. At this stage, I have contacted you at least three times through three different places, and you have staunchly refused to offer any assistance on the matter, simply reiterating that my purchases were suspicious and that you need a phone number. The fact that I provided two numbers which were refused for no given reason was never addressed."”

Helpful Report

Posted 1 year ago

“Buyer protection is non existent. I bought something which didn't arrive for them to release the fund anyway despite being told I didn't have it. They claimed I missed the deadline when they released the funds the day after I reported it. Customer service is shocking and just told nothing they could do. It's terrible when they give no option to opt out of the cost of buyer protection but then don't fulfil there end of the deal.”

Helpful Report

Posted 1 year ago

“Item never arrived and customer service was a dead end despite contacting them in the allotted time. Absolutely no buyer protection”

Helpful Report

Posted 1 year ago

“Dreadful company!! Avoid!! I have been an honest seller and have completed over 100 sales with excellent feedback. I have now been told that I have reached my withdrawal limit and have to re-verify by sending a photo of my passport or drivers licence. My passport has expired and won't be replaced until April and I don't have a drivers licence. I have £25.35 remaining in my Vinted account which Vinted are refusing to transfer into my bank account. So basically Vinted have scammed me!!”

Helpful Report

Posted 1 year ago

“Bought an item which turned out to be fake, confronted seller who became very abusive and threatening. Could not block her and had to continue to receive messages from her. Vinted decided the item wasn’t fake even though it clearly was and I sent lots of evidence and comparisons to genuine Ralph Lauren. Finally after blocking the seller she could then leave me nasty messages in my feedback and got to keep my money! Disgusting!!”

Helpful Report

Posted 1 year ago

“Vinted is just a money making scam for dishonest sellers. I purchased an item, but when it arrived it was not the size stated (Significantly Not as Described). I was told to return it (at my expense!). I did so but the seller claims not to have received it. Vinted said I had to wait 18 days!! Then, Vinted refused to refund me instead they paid my money to the seller. I am now well out of pocket. Customer service is DISGRACEFUL. The Buyer Protection fee is just a scam for Vinted to steal money!! Best to buy elsewhere - Ebay gives buyers much better protection!!”

Helpful Report

Posted 1 year ago

“SHUT THIS COMPANY DOWN. Listed a genuine Off White hoodie, instantly got a message saying not authentic. Proved authenticity and they blocked and banned me. Took days to get a message from a human, and even then it was like exchanging messages with somebody of very low iq. After asking for a manager, I was told the message thread will be removed, I have funds awaiting payout, I wonder if I will receive them. Avoid at all costs. This is nothing more than a scam site.”

Helpful Report

Posted 1 year ago

“Stay well clear of ‘VINTED’ i cannot believe this app is still in operation !! My daughter has just been scammed & lost a serious amount of money due to VINTEDS terms & conditions !! How can so many parcels go missing & the buyers allegedly not receiving them, it beggars belief I’ve never known such a fraudulent & corrupt set up in all of my life !!”

Helpful Report

Posted 1 year ago

“Fraud. Item was not delivered. Vinted keeps money. Also for the so called buyer‘s safety which is a hoax. After having sent them all evidence such as their own invoice, tracking no., conversation about the deal, transfer of the payment, case number, etc. they state that there has never been a transaction. Will have to go to the police now. Crazy!”

Helpful Report

Posted 1 year ago

“I've tried to be patient with Vinted but every single thing was a problem. The only thing that wasn't a problem was me creating an account, having my first sale and getting the payout sent to me. From then on, everything was an issue. Every single item I listed was getting deleted with a vague explanation. First it was "not allowed" because apparently, they list categories with a load of misc. vague items being sold there but if your item doesn't match their liking, they could delete it saying anything they want. Then they said one of my items were counterfeits. I could easily send them my payment proof, receipt/invoice and images of the entire garment but they make it impossible to contact them. Every single "contact us" link goes to the general help page where you can't contact them. Then they delete listings if you're "overly descriptive" like giving measurements, naming where and when you got the item, why you're selling it, material, potential defects, etc. I never had this issue anywhere else and most buyers appreciate honest sellers because of the descriptions! Too bad as Vinted has very low selling fees, shipping charges and the app is actually designed well. It's their terrible automation and customer service that ruins it. Makes it worse when they ban your account while your bank account info, address and other personal info is on the platform. Stay away. What's up with companies these days with their terrible customer service and lack of integrity?!”

Helpful Report

Posted 1 year ago

“Customer service awful. No help. Loads of fake products over priced too.”

Helpful Report

Posted 1 year ago

“Avoid this company......SHOCKING. Sold an item then received postage details via their label. Postcode was wrong so I updated delivery address and provided proof of postage to Vinted.....they didn't amend the account and cancelled the sale after my buyer received the goods. Image if the goods were of high value...buyer deletes account and you've lost everything. Vinted not interested in sorting the problem out and have no phone number. Messaged them and eventually they just blocked the conversation. STAY AWAY scammers.”

Helpful Report

Posted 1 year ago

“Payment won’t go through. I note this is not a new problem…hundreds of people have gone online to report the same problem over the past two years and yet nothing seems to have been done about it.”

Helpful Report

Posted 1 year ago

“Avoid using this website! I have never got my money and the parcel was lost!!!!”

Helpful Report

Posted 1 year ago

“Avoid at all cost unless you are prepared to be scammed! There's no support or protection for sellers on the app. Sold and sent a nice tedbaker bag to a user. 2 weeks later I they then claimed to have received a baby top instead of the bag.... the buyer immediately reported me to vintage! Vintage asked the buyer to return the item of a much lower value back to me! I rejected this and explained the situation to vintage. Vintage completely disregarded my message and said the buyer needs to return the item back to me! I refused again, vintage then issued the refund back to the buyer and they've completely ignored all my messages ever since. I also saw similar concerns raised by other sellers in the buyers feedback, therefore I do believe this was done intentionally in order to gain an item FOC. Therefore I would strongly suggest avoiding this app unless you're not bothered giving your items away!! I'd much rather have donated the bag to charity not someone who is dishonest and out to get something for nothing!”

Vinted 1 star review on 16th January 2023

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 571 reviews