Name: Vionic Shoes
Address: 1 Gateway Court, Coomera
Rating: 4.56

“Excellent service received from online shopping experience the week before Christmas. Placed my order pm on 18/12 and received it am 20/12. Exceeded my expectations of not receiving my order prior to Christmas.”

Helpful Report

Posted 11 months ago

Hi Heather, We're happy to hear that you had an excellent online shopping experience with us, especially during the busy week before Christmas! Delivering your order in such a timely manner, placing it on the 18th and receiving it on the 20th, is fantastic news. We understand the importance of timely deliveries, especially around the holidays, and we're delighted to have exceeded your expectations. If there is anything further we can assist you with, feel free to reach out. Thank you for choosing us, and we hope you continue to enjoy our products and services!

Posted 11 months ago

“Love my new sandals, perfect fit and comfort from day one!”

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Posted 11 months ago

Thank you so much for taking the time to share your positive experience with your new sandals! We're happy to hear that they fit perfectly and provided comfort right from the start. Your satisfaction is our priority, and it's great to know that you're enjoying your purchase. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

Posted 11 months ago

“Since buying my first pair of Vionic Beach slip ons at a small shoe shop in Yamba, NSW - I have bought three more pairs on line in different colours!! Incredibly cute and so comfortable - ideal for shopping, markets, days out. They go with shorts, skirts and long pants - have had so many friends admire them, try them on and buy the same. Very very happy buyer.”

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Posted 11 months ago

“They are quite slim fitting, but reasonably comfortable. They looked nicer on the picture than they are. They looked quite sparkly on the picture but it was just a few beads in reality.”

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Posted 11 months ago

Thank you for sharing your feedback with us! We appreciate your honesty and are sorry to hear that the slim fit was not quite what you expected. We understand that product appearances can sometimes differ from online images. We'll take note of your comments regarding the level of sparkle and review our images on the website regarding this. We do have a seamless, straightforward return and exchange/refund policy should you wish to arrange a return for this pair we are more than happy to facilitate this with you, simply reach our to our customer service team info@vionicshoes.com.au to receive your prepaid return label. If there's anything else we can do or if you have any further questions or concerns, please don't hesitate to reach out.

Posted 11 months ago

“Great service and quick delivery”

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Posted 1 year ago

Hi Scherie, Thank you so much for taking the time to share your positive feedback! We're happy to hear that you had a great experience with our service and that the delivery met your expectations.

Posted 1 year ago

“Finally I found sandal with wide fit and have an arch. Very comfortable sandal. Will recommended people with flat and wide feet to get this pair.”

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Posted 1 year ago

Hi Pauline, Thank you so much for taking the time to share your positive experience with our sandals! We're happy to hear that you found a comfortable pair with a wide fit and arch support. It's fantastic to know that our product has met your expectations, especially considering your specific needs for flat and wide feet. We appreciate your recommendation and are thrilled to be able to provide a comfortable solution for individuals with similar foot conditions. Thank you again for choosing our sandals, and we hope they continue to bring you the comfort and support you deserve. If you have any questions or need assistance in the future, please don't hesitate to reach out.

Posted 1 year ago

“I have recently bought my 4th pair of vionic pismo beach style shoes...love them! These shoes are super comfy as soon as they are put on. They are soft and no socks needed. They look good for all day casual wear!”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you so much for taking the time to share your experience with Vionic Pismo Beach style shoes! We're happy to hear that you're a repeat customer and that these shoes have become a staple in your wardrobe. Comfort is a top priority for us, and it's fantastic to know that you find them super comfy from the moment you put them on. The fact that they don't require socks adds an extra layer of convenience, making them perfect for all-day casual wear. We appreciate your loyalty and hope to continue bringing you comfort and style. If you ever have any questions or feedback, feel free to reach out. Happy walking!

Posted 1 year ago

“Upon my arrival at my recent Podiatrist appointment, I was greeted by the team with "Where did you get those lovely shoes from?" Of course, these were from Vionic. My Podiatrist spent five minutes on the computer finding the same shoe. She placed an order for herself after she initially recommended your brand via a catalogue to me. Quite the accolade I thought. I will be returning for further winter purchases as style is not limited by comfort.”

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Posted 1 year ago

Hi Susan, Thank you so much for taking the time to share your positive experience with us! It's especially heartening to learn that your podiatrist, after admiring your footwear, not only recommended our brand but also decided to place an order for herself. We look forward to welcoming you back for your winter purchases, and we hope to continue exceeding your expectations. If you ever have any questions or further feedback, please don't hesitate to reach out. Thank you again for choosing Vionic!

Posted 1 year ago

“The wrong colour shoes were sent to me”

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Posted 1 year ago

Hi Lynette, Thanks for taking the time to leave us your review. We are sorry that this happened to you. The good news is we have a seamless, straightforward return and exchange policy so we'll be able to sort this out no problem. I have gone ahead and sent you an email, hope to talk soon!

Posted 1 year ago

“Very quick delivery. Great shoes.”

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Posted 1 year ago

Hi Coraline, Thank you for your fantastic review! We're happy to hear that our speedy delivery met your expectations and that you're pleased with the shoes you received. Providing great products and efficient service is our top priority, and it's wonderful to know that we've succeeded in meeting your needs. If you ever have any questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope you continue to enjoy your new shoes!

Posted 1 year ago

“I am happy enough with the shoes I just wish you could make more slip ons without the thong slot as I can't wear thongs and I know there are a lot of people who don't like to wear thongs. your thong style are lovely shame you can't make them with the thong bit”

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Posted 1 year ago

Hi Suzanne, Thank you for taking the time to provide your feedback, and we appreciate your kind words about our thong style shoes. We're always looking to enhance our product offerings to cater to a diverse range of preferences. Your suggestion for more slip-ons with the thong slot is valuable, and we'll certainly consider this as we plan future designs. We want to ensure that our customers have options that align with their comfort and style preferences. Thank you for choosing our shoes, and we hope to have the opportunity to offer even more styles that suit your preferences in the future.

Posted 1 year ago

“I wear them around the house ,very good support.”

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Posted 1 year ago

Hi Tiat, Thank you so much for your review! We're happy to hear that our product is providing you with excellent support, even when you're just wearing them around the house.

Posted 1 year ago

“Great shoes and super fast delivery!”

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Posted 1 year ago

Hi Leanne, Thank you for your feedback! We are so happy to hear it.

Posted 1 year ago

“I was not happy with the colour grey of my sandals.”

Helpful Report

Posted 1 year ago

Hi Sandhya, Thank you for taking the time to share your feedback regarding the colour of your sandals. We are sorry to hear that the shade of grey did not meet your expectations, and we understand the importance of finding the perfect colour for your footwear. Your order is still within our 30days Policy for returns should you wish to take advantage of this Please reach out to our customer service team info@vionicshoes.com.au and we will do our best to find a solution that meets your needs, whether it's an exchange for a different colour or a refund.

Posted 1 year ago

“Love the shoes! Very comfortable. But was given different laces to my online purchase.”

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Posted 1 year ago

Hi Donna, Thanks for getting in touch and providing us with some great feedback! Regarding the incorrect laces, we would love to look further into this with you. I have gone ahead and reached out to you via email. Hope to hear back soon!

Posted 1 year ago

“Absolutely love these shoes the viola colour I'd gorgeous and sneaker very comphy”

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Posted 1 year ago

Hi Pam, thank you for taking the time to leave us a review, we are so happy to hear that these have provided you with comfort as well as style!

Posted 1 year ago

“Great product for my very sore feet. Amazingly comfortable, this is my 2nd pair in last 2 years.”

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Posted 1 year ago

Hi Marisa, Thank you so much for taking the time to share your positive experience with our product! We're happy to hear that our footwear has provided you with much-needed comfort!

Posted 1 year ago

“Love the shoes however one has come apart at the seam after a couple of weeks. I have emailed asking for a refund. No response. Tried calling several times and no one picks up the phone. I expect more from a company that pride themselves on quality.”

Helpful Report

Posted 1 year ago

Thank you for bringing this matter to our attention, and we sincerely apologise for any inconvenience you've experienced. We truly appreciate your feedback, and we're sorry to hear about the issue you've encountered with one of our shoes. We want to assure you that we take the quality of our products seriously, and we are committed to addressing and resolving this matter promptly. We understand your frustration with the lack of response to your email and the difficulty reaching us by phone. Please accept our apologies for any delays you've experienced. We are currently experiencing a high volume of orders and emails during our peak period which has impacted our response time. Rest assured, we are actively working to address this issue, We have located your email and will ensure you receive a response today.

Posted 1 year ago

“Excellent service. Very quick arrival of the very comfortable shoes.”

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Posted 1 year ago

Hi , Thank you for taking the time to provide us with some feedback! We're happy to hear that you had an excellent experience with our service, and we're especially glad that your comfortable shoes arrived promptly.

Posted 1 year ago

“Good support soles”

Helpful Report

Posted 1 year ago

Hi Jenny, Thank you for sharing your feedback! We're pleased to hear that you found our shoes to have good support soles. Providing comfort and support is a priority for us, and we're glad to know that our product met your expectations.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Vionic Shoes Reviews