Vionic Shoes Reviews

Name: Vionic Shoes
Address: 1 Gateway Court, Coomera
Rating: 4.55

4.6 Rating 346 Reviews

87 %

of reviewers recommend Vionic Shoes

Company Reviews

Product Reviews

Metrics

4.6

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just purchased these shoes, and after putting them on 3 times they are already coming apart. I would like them replaced. I have sent an email but had no reply.”

Helpful Report

Posted 2 weeks ago

Hello Rachel, Firstly, we are so sorry that this has happened with your new shoes. We pride ourselves on the quality of our products so rest assured we have launched a full investigation to discover what went wrong in this circumstance. So secondly, thank you for bringing it to our attention. We have followed up with our Customer Service team and they have assured us that they will be treating this case as a top priority. We hope that this experience hasn't soured us on you as a company. As I said, we pride ourselves on our quality so occurrences like this are few and far between. It is our hope that we haven't lost you as a customer and that you're open to giving us another try. If so, we look forward to helping you out wherever we can. Kind Regards, Vionic Australia

Posted 2 weeks ago

“I was disappointed with the jacynder little kitten heel pointed toe. Very little under foot support and very narrow. The toe coverage was also too low but wide enough.”

Helpful Report

Posted 4 months ago

“Shoes were not comfortable caused blisters on my heals. Seemed to be Very narrow in width. I would have returned them but it was just too much mucking around to do so. So I don’t think I would try to buy shoes from your company in the future. Thank you.”

Helpful Report

Posted 11 months ago

Hi Robyn, Thank you for taking the time to share your feedback. We are truly sorry to hear that the shoes you purchased did not meet your expectations and caused discomfort. We understand how frustrating it can be to deal with blisters and narrow widths. While we strive to provide high-quality products, we acknowledge that our footwear may not suit every individual's needs. Your feedback is invaluable, and we will use it to improve our products and services. We do offer a 30-day comfort guarantee with a hassle-free free returns policy. Our customer service team has sent you our quick and easy return instructions should you wish to take advantage of this. Additionally, we have included some options in a wider fitting, should you wish to give us another try. Please do not hesitate to reach out if you have further feedback or if there is anything else we can assist you with.

Posted 11 months ago

“Looks good, light weight not bulky for female AUS size 10. Good quality. Followed size guide just to be extra safe and got a size 10 but shoes extremely tight as it is. Can’t be worn with socks. Maybe with thin stockings but even that might be tight. Dissapointed. I heard they have a free returning system and can be exchanged but i don’t want the hassel and also i have never worn the next size up and dont want to get a size 11 as i don’t want huge bulky shoes and to be disappointed twice.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, and we're glad to hear that you found our shoes to be lightweight, good quality, and stylish. We apologise for any inconvenience caused by the tight fit of the shoes despite following our size guide. We understand your concerns about exchanging the shoes for a larger size and the potential hassle involved. However, we want to assure you that our returns process is hassle-free, and we offer free returns and exchanges within 30days. If you decide to explore this option for exchange or a refund, our customer service team is here to assist you every step of the way, ensuring a smooth and easy process. We value your satisfaction and want to ensure that you're completely happy with your purchase. Thank you for choosing our brand, and we appreciate your understanding.

Posted 1 year ago

“Unfortunately they had to be returned. Disappointed I am still waiting for refund.”

Helpful Report

Posted 1 year ago

Hi Monica, Unfortunately there are delays in processing returns due to staffing shortages. This has impacted our ability to process returns within our usual timeframe. We are actively working to address this issue and bring our operations back to full capacity as soon as possible. We understand the importance of providing you with a timely and efficient service, and we apologise for any inconvenience this delay may cause. Please be assured that we are committed to resolving this situation promptly and ensuring that your return is processed as soon as possible.

Posted 1 year ago

“Very unhappy with my purchase. Have only worn the FARRA sandals bought and get sore legs and find the soles where my feet sit very rough and uncomfortable. Have not even attempted the AMBER pair due to my disappointment . Regrettably didn’t keep the boxes so cannot return the unworn pair.”

Helpful Report

Posted 1 year ago

Hi Jenny, Thank you for your feedback, We are sorry to hear that you are unhappy with your purchase. We do offer a 30 day comfort guarantee on all of our Vionic pairs, You are still within this time frame, I have gone ahead and sent you an email with all the instructions on how to return these to us should you choose to take advantage of this, in future please do not hesitate to reach out to our team, We are always more than happy to help.

Posted 1 year ago

“Good fit but very hard around the rim. Will have to find a solution.”

Helpful Report

Posted 1 year ago

Hi Wendy, These are made from full grain leather and leather does soften overtime, We appreciate you feed back, If there is anything we can do to assist you please don't hesitate to reach out to our team at info@vionicshoes.com.au. Have a great day!

Posted 1 year ago

“Slippers were too big around heel. Turns out the wrong size slipper was packed in the box. I was sent a size 7 instead of a size six. It was very disappointing. I have returned for a refund as I’m sure the big heel situation will not be much better in the size 6 either. They are too expensive to sit gathering dust in the cupboard if they are uncomfortable to wear.”

Helpful Report

Posted 1 year ago

“Hard to provide a star rating as my shoes have not arrived yet. I did send an email to vionic for follow up for this for me , but have not received any reply or acknowledgement. I have however received more advertising and this request for a review. I hope to be able to provide a more positive review soon”

Helpful Report

Posted 1 year ago

Hello, We are so sorry that you haven't received your shoes as yet. We have looked into this a bit further and know that we have had some issues with our drivers over the past few weeks. Unfortunately as this review is anonymous we are unable to investigate this quite as much as we'd like to. Even still, we don't want to make excuses. We know how disappointing it can be to have to wait for what seems like an eternity for something you're excited for. It's not good enough on our part and we hope we are able to rectify it somehow. In the time passed between this review and the response you have received your shoes and are loving them. But if not, please let us know at info@vionicshoes.com.au and we will do what we can to make it right. Thank you for letting us know, Vionic Shoes.

Posted 1 year ago

“Ordered 29th November. Should have been delivered 2-6 December still haven’t received.”

Helpful Report

Posted 2 years ago

“I normally buy a size 8 vionic shoe. I bought my first boot size 8 where foot bedding can be removed and now shoe is tight. In built they are fine. Love vionics but just be aware of this difference. 😫”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Vionic shoes. We're sorry to hear that the fit of our boots was not to your satisfaction. At Vionic, we strive to create shoes that fit well and provide support and comfort for our customers. It sounds like you may have found that the built-in footbed in our boots fits differently than the removable footbed in our other styles. We apologize for any inconvenience this may have caused and would be happy to help you find a boot with a better fit. Please feel free to contact our customer service team for assistance. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

Posted 2 years ago

“Last year I purchased a pair of Zullaz slides as my Vionic ones were so uncomfortable. The Zullaz brand are so comfortable. This year I needed a new pair but unfortunately purchased a pair of Vionic instead. I couldn't understand why they were so uncomfortable and then realised too late my mistake. So now I am wearing an old pair of Zullaz and have a new pair of Vionic slides that I will never wear.”

Helpful Report

Posted 2 years ago

Thank you for your feedback on your recent experience with Vionic Shoes. We apologize that the pair you purchased this year did not meet your expectations in terms of comfort. However, we’d like to take this opportunity to explain. At Vionic, we create shoes a little differently. All of our shoes include our patented “Vio-Motion Support”. This is a podiatrist designed support system that takes arch support to the next level. However, this can take a few days to get used to. We are aware of Zullaz and they have a lot more cushioning on the foot base. While this may be more comfortable straight off the bat, you’re sacrificing that higher level of support which will benefit you greater in the long run. If you would like to discuss your experience further or if you need assistance with your purchase, please don't hesitate to reach out to us. We want to ensure that all of our customers are satisfied with their Vionic Shoes.

Posted 2 years ago

“Incredibly comfortable but in less then two days of wear the heel started peeling off the rest of the shoe - definitely not an issue I'd expect so quickly considering the price!”

Helpful Report

Posted 2 years ago

Vionic Shoes is rated 4.6 based on 346 reviews